hotel staff daily management regulations

related regulations

1. Take the staff passage to and from work and accept the inspection of security guards.

2. You need to punch in when going to work and having meals, and you are not allowed to miss it or make it for others. In case of missing it, you should inform the department head in time.

3. employees who cannot go to work for some reason should ask for leave in advance. if there are special circumstances, they should try to inform the department head on the same day and get permission, otherwise it will be regarded as absenteeism.

4. During working hours, you are not allowed to go shopping in uniform, eat or drink, listen to the tape recorder, watch TV, sing, talk loudly or chat.

5. guest facilities are not allowed to be used except designated personnel.

employee rules

1. Work attitude:

1. Complete all the work accurately and timely according to the hotel operation rules.

2, employees have different opinions on the arrangement of the boss, but can't convince the boss, in general, should obey the implementation first.

3. When employees are not satisfied with the reply from their immediate superiors, they can go above the next level and report to their superiors.

4. Work hard, be enthusiastic, speak kindly, be modest and prudent, and behave steadily.

5. When dealing with customers' complaints and criticisms, you should listen calmly and explain patiently. Under no circumstances should you argue with the guests. If you can't solve the problems, you should inform your immediate supervisor in time.

6. Employees should arrive at their posts in advance to make preparations on the basis of the prescribed working hours. Do not leave without leave or leave early during working hours. Employees on duty are not allowed to leave their posts before the next employee takes over. Employees should leave the hotel within 31 minutes after work.

7. Employees are not allowed to receive visits from relatives and friends in any place. Employees are not allowed to use the guest telephone without the consent of the department head. Private calls from outside lines will not be connected, and urgent matters can be applied to the immediate superior.

8. It is forbidden to hang around, chat or eat snacks at work. It is forbidden to smoke in public places and not to do anything unrelated to your job.

9. Be hospitable, stand up and serve, and use polite language.

2. Uniforms and work cards:

1. Staff uniforms are issued by the hotel. Employees are responsible for taking care of their uniforms.

2. All employees should wear work cards as part of their work clothes. If the employee does not wear the work card, the 5 yuan will be deducted, and if the employee loses or damages the work card and needs to reissue it, the employee shall pay RMB 11.

3. When employees leave their jobs, they must return their work clothes and work cards to the competent authorities. If they don't return them or their work clothes are damaged, they must pay the clothing cost.

3. Appearance, grooming, manners and personal hygiene:

1. The mental outlook of employees should be natural, smiling and dignified.

2. Employees' work clothes should be kept clean and tidy at all times.

3. Male employees should shave their faces, and their hair should not pass through their ears and collars.

4. Female employees should comb their hair and use hairpins and net covers.

5. Male employees should wear leather shoes, and slippers or sandals are forbidden. Female employees should wear shoes, and the \r \ end of flesh-colored socks should not be exposed outside the skirt.

6. Fingers should be smokeless, and female employees can only use colorless nail polish.

7. Only watches, wedding rings and pendant-free earrings are allowed. Kitchen staff are not allowed to wear rings at work.

8. During working hours, do not cut your nails, pick your nose or pick your teeth, and cover your yawning and sneezing with your hands.

9, keep quiet during working hours, no loud noise. Speak softly, walk lightly and operate lightly.

IV. Picking up:

1. Money or left-behind items found in any place of the hotel should be immediately turned over to the supervisor for detailed records.

2. If the goods are unclaimed after three months, the top management of the hotel will decide the handling method.

3. Failure to report it will be regarded as theft.

V. Hotel property:

Hotel items (including those issued to employees for use) are hotel property. Regardless of negligence or intentional damage, the parties concerned must make compensation as appropriate. If an employee commits theft, the hotel will immediately dismiss him and hand him over to the public security department according to the seriousness of the case.

6. Attendance.

1. Employees must go to work according to the shift arranged by the department head. If it is necessary to change the shift, they must first obtain the permission of the department head.

2. All employees, except those in charge or above, must sign work cards when they get on and off work. ;