Dear leaders and colleagues:

Hello!

My name is Sebrina, and I graduated from Hubei University Vocational and Technical College majoring in tourism management in XX.

I sincerely thank Cuiliu for giving us all this fair and just competition, the stage to show ourselves and the opportunity to display our talents. Only when we are strict with ourselves at ordinary times and constantly improve our professional quality can we grasp every opportunity to show our talents and realize our self-worth.

I am the head waiter of housekeeping department in this competition.

I have been working in Cuiliu for almost half a year. Although I have one year's internship experience in a five-star hotel, I have to adjust my mind quickly because of the particularity of Cuiliu's reception work. Therefore, during this time, I try to observe, learn and summarize everything at work from the perspective of a beginner, so that I can enter the work role faster and better. I know that only by constantly challenging myself and defeating myself can I realize my life value.

if the competition is successful, first of all, I will actively cooperate with the leaders to do a good job in the housekeeping department.

secondly, I'd like to talk about my working idea of doing a good job as head waiter in housekeeping department. My working idea is to be strict with myself with "six basic conditions" and "four don 'ts". The "six basic conditions" have advanced ideas and concepts; Have a strong sense of responsibility; Have skilled professional knowledge of job skills; Familiar with and master guest house rules and regulations and operating procedures; Have a sense of teamwork; Actively cooperate with leaders to carry out their work. "Four Don 'ts" means never neglecting management for fear of offending others; Never be afraid of trouble and be lazy; Never act according to subjective will and imagination; Never make any excuses for yourself.

If the competition is successful, my work goal is to pay attention to every detail in my work in strict accordance with the workflow of planning, implementation, inspection and improvement.

The image quality of employees is related to the image of Cuiliu, which requires every employee to develop good habits, because the essence of quality service is the good habits and professional quality of employees.

1. standardize the words and deeds of employees, make them have the professional quality and demeanor of hotel employees, and be polite, evasive, courteous and convenient.

2. Let every employee know the goals, values, beliefs and work scope of the guest house.

3. communication problems. As a manager, I should learn to communicate and be good at communication. I should spread happiness to every employee's heart with my enthusiasm, create zero-distance communication for employees, let employees work in a "pressure-free" environment and give full play to their enthusiasm.

4. working methods. An excellent manager should learn the humanized management system and mobilize the subjective initiative of employees. If employees can't teach, good employees should give full trust, and only with full trust can they have a harmonious management system and service consciousness.

5. service consciousness. Our service industry has always advocated that the customer is God. In fact, the service is mutual, and the active, thoughtful and enthusiastic service is exchanged for the pleasure and bright smile of the guests, which is their greatest happiness. As a manager, the first thing you need is professionalism, and this spirit is responsibility, responsibility and obligation to yourself, the collective and the society.

I believe that with my personal qualities, my dedication and down-to-earth spirit, and my enthusiasm for work, I will definitely be able to do a good job as a head waiter in housekeeping department.

If I can't compete this time, it means that my ability needs further training and improvement. I will work harder to improve myself in my present job and do my own job in a down-to-earth and earnest manner.

thank you!