What does invisible consumption mean?
Merchants sell goods to consumers through some invisible means or sell goods that consumers don't need in disguise.
There are many hidden consumption traps, such as the discount trap of merchants, the trap of "returning coupons" and the trap of "giving gifts". The purpose of these methods is to make consumers spend more money. The way to deal with these traps is actually very simple. One is to curb consumption, and consumers should buy what they need. The second is that consumers should not be greedy and cheap.
Consumers are not informed of some hidden costs when they start some banking business. For example, if they apply for a credit card, a bank has a rule that "the clearing exchange rate between other currencies and US dollars generated by Party B's foreign currency settlement shall be handled in accordance with the latest regulations of international credit card organizations and Party A, and Party B agrees to bear all exchange losses, commissions, handling fees and expenses arising therefrom." Among them, "the latest regulations" and "all charges" are very vague, and cardholders automatically lose the opportunity to argue when they succeed in becoming customers. There are also some banks that do not set up product accounts or indicate the expiration date of products after selling products, which leads to the loss of contracts after consumers buy them and the inability to know the expiration and income of products in time.
There are two reasons why the invisible clause can be popular. One is that the institutions providing products and services deliberately conceal; The second is that consumers are indifferent when choosing. As the saying goes, details determine success or failure. Invisible clauses are not divorced from the contents of contract norms, but are often ignored because of insufficient attention.
How to complain about invisible consumption
, self-negotiation. When consumers' rights and interests are infringed, if consumers want to safeguard their legitimate rights and interests, they can resolve conflicts and disputes through self-negotiation with operators, safeguard their legitimate rights and interests in accordance with the provisions of the law, and require operators to bear due compensation responsibilities.
2. reach a settlement. When consumers' rights and interests are infringed, if we sit down with the operators, we can talk about rights protection and compensation, and the two sides can reach a settlement agreement, and the contradictions between the two sides will be solved.
3. complain to the consumer association. When consumers' rights and interests are infringed, consumers can choose to complain to consumers' associations, expose these infringements, make these illegal acts have nowhere to hide, and regulate the behavior of operators.
4. Mediation by consumer associations. When consumers' rights and interests are infringed, consumers can request the Consumer Rights Protection Association to mediate after complaining to the Consumer Rights Protection Association, and the third-party regulatory agency will act as a regulatory agency to safeguard consumers' legitimate rights and interests.
5. Apply for arbitration. When consumers' rights and interests are infringed, if consumers and business operators fail to reach a mediation agreement or reach a settlement, they can apply to a commercial arbitration institution for arbitration, which will go through legal arbitration procedures and the arbitration commission will make a ruling to safeguard consumers' legitimate rights and interests.
6. Bring a lawsuit to the court. When consumers' rights and interests are infringed, if consumers and business operators fail to reach an agreement on rights protection, consumers can bring a lawsuit to the grassroots people's court where the business operators are located and use judicial channels to safeguard their legitimate rights and interests.
Therefore, when consumers' rights and interests are infringed, consumers must protect their rights legally and in compliance, and don't let themselves become infringers from victims.
The hidden consumption of catering has not been ordered, and it has cost dozens.
Recently, Ms. Wang, a citizen of Shenzhen, Guangdong Province, complained to the Consumer Council of Shenzhen that she and her friends were dining in a beef hot pot restaurant, and when they checked out, they found that each tableware was charged 3 yuan money. The merchant said that "tableware is originally charged." The Municipal Consumer Council responded by saying that when operators use standard terms, they should remind consumers to pay attention to the content that is of great interest to them, otherwise the content of standard terms will be invalid.
From the tableware fee to the table fee, from the tea fee to the sauce fee, the rule of law daily reporter found that there are various hidden consumption in the catering industry. When ordering, the store does not take the initiative to inform that there is a charge, but it is included in the bill when checking out. More than 20 people in Beijing, Tianjin, Zhejiang, Jiangxi and other places said in an interview that hidden consumption in the catering industry has a long history and is commonplace. I hope the relevant departments will standardize the rectification.
How to complain about invisible consumption
1. Understand the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Only by understanding the laws and regulations on the protection of consumers' rights and interests in the Law on the Protection of Consumers' Rights and Interests can we better exercise our rights and fulfill our obligations.
2. Understand the product attributes before buying. Types and specifications of goods. We should know as much as possible about the performance, raw materials, structure, certificate of approval, date of manufacture, expiration date, instructions for use, after-sales service and other information of commodity producers and operators, as well as their trademarks, manufacturers, places of origin and distributors.
3. Save the purchase voucher. After purchase, the seller should be required to issue invoices, receipts or other written proof materials as far as possible, so as to effectively claim compensation when being infringed.
4. Automatically negotiate with merchants. When you find that the purchased goods do not meet your own needs, you should negotiate and communicate with the merchants at the first time, point out that your purchase purpose does not meet the products, and apply for exchange or return.
5, online shopping-seven days no reason to return. From March 20 15 14, for online shopping, the goods do not meet their own needs, and the buyer can return them for seven days without reason from the date of receipt. There is no reason to return the goods without opening them.
6. 123 15 rights protection. If communication with the merchants fails, you can call 123 15 to defend your rights through legal channels. This way is the most direct and effective way to find legal rights protection. Can give the most effective punishment to illegal businesses. Before using 123 15 to protect rights, it's best to keep valid vouchers of unfair transactions of merchants.