to eliminate the work of understanding college students hotel deviation.
On the one hand, although some students study hotel management in school Student Hotel, but the lack of recognition and love of this profession Student Hotel, that the hotel management as a service industry is not respected, the development of space is small, shallow entry, do not need too much work skills can be engaged in the industry
The first week
This day, March 9, XX, is the first day of my internship at the front desk of XX Hotel. Internship, although not a real sense of work, but is a starting point for anyone's working life, but also from the transition of students to working people an indispensable and necessary stage.
The first day into the hotel, feel everything is very strange, but also very fresh. A strange face, do not know but all with a smile and very friendly. There is an enthusiastic colleague, take me around this and that, take me to visit the company's overall structure and various departments, but also introduced me to a few colleagues to me to know. A week's time passed quickly, in this week, I try to let myself faster to adapt to the environment, faster into this big group, because only with the boss, colleagues are good relations, in order to facilitate their work.
The second week
Last week is mainly in the need to familiarize with the basic situation of the hotel state, this Monday at noon, I was taken to a kind face of the sister, and was told that I will follow her to learn, I am very happy, because the sister is very warmly received me, but also took me to eat lunch with her, and then in the afternoon, the sister gave me to talk about her work profile and her main responsibilities, and I remember it all, because the sister is very warm, and also took me to eat lunch with her. I took it all to heart, as this may be the duties I will have to undertake in the future. This week, it seems to be relatively familiar with the people and things around me, not as overwhelmed as the first week, and it's also good to meet the better colleagues, teaching me a lot of things.
Third week
Fast-forward to the third week, I have been familiar with the hotel environment, the name of my colleagues I can basically call up, my work efficiency has improved a lot, because go to a place to look for a thing do not have to look for the east and west to find the east and ask the west ask, it seems to be integrated into the environment on the work of good is very helpful. This week's main task was to learn how to answer the phone and communicate with other companies. In the process of making phone calls, there are always some difficulties. For example, I can't communicate with the other party because I don't know the meaning of the specialized vocabulary, so I can only write down the words first and ask my colleagues for advice, and then call the other party back later to give an accurate answer. It is in this way that I gradually accumulated a lot of relevant knowledge in the project from not knowing to understanding.
Fourth week
On Thursday afternoon of this week, the department manager said she would give us a training session, which I thought was to give us some knowledge about hotels, but the first thing she said negated my initial guess. She said she just wanted to talk about our future plans in the form of a chat and give her personal advice to us. The department manager had worked in the hotel for five or six years and could be considered very experienced. She has a unique perspective on life and speaks from her own experience. She told us that we must pay attention to the study of English, a good level of English will increase our chances of success when we apply for jobs in the future. Even if we are applying for a job that is not related to our majors, even if we don't know much about our majors, we can still find a good job if we have a good command of English. In addition, it is also recommended that we learn some crafts or continue our education, to have a skill, so as to broaden our employment opportunities, so that it will not be so difficult to find a job.
Week 5
Because I just joined the company, I didn't cover some important things. I think only from the most basic start to do, little by little accumulation, do a good job I am responsible for every little thing, let the leadership and colleagues rest assured, in the future to achieve a great cause. In the morning, I can basically ensure that I arrive at the hotel early, in the beginning of the work of the first period of time, to help clean up a little bit, so that everyone can work more comfortable, more pleasant mood, but also can teach me some more things ah. This week is basically in the busy and trivial, but although it is some trivial small things, but very different from the school, I feel that, every small thing needs me to personally do, by giving their own labor in exchange for the results is very valuable and worthwhile.
Sixth week
Learning on the job, learning to work, learning and progress, my internship cycle will soon be a month and a half. The general workflow I have basically mastered, at the same time contacted the operation, such as accepting telephone reservations, registration check-in ok room, send and receive faxes and so on. Today, the foreman asked me how long I intend to practice, I said that may be a few months like, she asked me to play after not intend to stay in the hotel, I really do not know how to answer her several colleagues are planning to resign next month, but also came to a lot of new people. There is a lot of turnover in the hotel. In any case, I do my own part to do my best to do a good job.
Summary of the social practice of college students hotelWith the progress of society, many college students began to enter the community, as a way to comprehensively improve the practical ability and comprehensive quality, in the process of social practice, we all have what to gain? The following is a "summary of college students' hotel social practice", which is only for reference, welcome to read.
College students hotel social practice summary (a)
Winter vacation a month and a half of time, a flash of time, this holiday said short, said not long nor long, in this vacation, through social practice, let me understand a lot of things, and these let me life-long, these days there are bitter and happy, and now think back to think unbelievable, a sentence can be summarized: paper to get the ultimate shallow The words can be summarized in one sentence: the paper is not as shallow as it should be, and you must know the matter to be practiced (Lu You).
The process of practice: a heard a month and a half of winter vacation, complaining that at home will die of boredom, must find something to do,
and a friend said good xx before never go home, die also in xx, but our minds are very simple, thought to find a job is very easy, as if as long as we go to look for something to do everywhere, but unfortunately, this idea after countless times of rejection become very withered, and later and a friend also went to the agency to pay the money. I'm not sure if you're going to be able to get a good deal on this, but I'm sure you're going to be able to get a good deal on this. But still hope that the agency can give us some opportunities, after a few dealings, y know why there are many people on those very simple traps, because people in no way to find, as long as the purpose of what he will believe. I came back to the heart of looking for a job is not dead, playing vacation job seems to be my natural thing to do, ignorantly thought as long as the performance of the diligent boss will hire me, but the reality is so ruthless, the other side as long as heard of short-term jobs straight shake their heads, looking for a job of that heart slowly cooled down, coupled with my father is not very much in favor of going to work. I decided to go for one last interview and ventured into XX, the foreman took me to the general manager's office on the seventh floor, and the director pulled out a form for me to fill in. Seriously filled out to him, but the director recognized me as a holiday worker, asked him the reason that your handwriting, education, and your analysis of the problem shows that you are still a student, said that you fill out the resume form to pay attention to the future, know that this time and no chance of it, and the director of the chat for a long time from his mouth to learn about the reality of the ruthlessness of the Ministry of Human Resources as a difficult and some official words, see the xx General came in and hastened to thank the director and said that I am disturbed, but I do not know what to do, I do not know what to do. Out looking for something to do the heart Cheche low low dead, decided to stay at home, the next day received a phone call that I can do, the premise is to do three months, so paid a deposit to receive two pieces of clothing.
Work is a three-shift morning shift is 8:00 am ~ 16:00, in the shift xx:00 ~ 19:00, evening shift 16:00 ~ 24:00, the first day of the manager's first sentence "welcome to the xx department", and then know that is a vacation worker, and then said a word of caution to remind me of my own words! "Seriously, I don't like the vacation workers, the first college students are not high and mighty, the second manpower and material resources to cultivate does not count", I understand that to be a waiter I have to come up with the courage to face the challenge of their own, and then go out for social practice, after the first day, I know that it's not easy to be a waiter, in addition to hard work, and also need to look at the customer's needs as well as to avoid running orders, listen to the customer's call suggestions as well as the superior's request. The customer's call suggestion and the superior's request suggestion, do things in time and do not make mistakes, I seriously learn how the sisters to treat customers, as well as pay attention to the details of the problem, the beginning of the foot pain is very serious, they want me to rest for a while, I stubbornly shake my head, insist on it, because I know that "eat a bitter man, only one person" If you are not tougher, later tired of the If I am not strict, I will rest when I am tired, just like the military training, I bit my lip and didn't fall down, so I kept insisting on it, savoring life, understanding the society, improving the cognition and experience in practice, making my goal clearer, and enriching my vacation life at the same time. The following is my social practice in the process of harvest:
First, the responsibility of the precious
"Responsibility so that we constrain themselves, perfect their own necessary, it will accompany you to grow (Hu Tassel)", in the school student's responsibility is just to read, and in the University of more than one responsible for their own sense of responsibility, the idea of Mathematics tells us that "responsibility can cultivate a sense of responsibility. We "responsibility can train us to become the master," in the xx department as a waiter know a standard waiter's responsibility is responsible for the customer is also responsible for their own, do waiter there will be a lot of mistakes, such as tea end wrong, billing wrong note wrong, run single, etc. is their own service area problems, the superiors a check to the first time to take responsibility, do not make excuses to shirk their responsibilities, do not make excuses to shirk their responsibilities, do not make excuses to shirk their responsibilities, do not make excuses to shirk their responsibilities, do not make excuses to shirk their responsibilities. Do not find excuses to shirk their responsibilities, do not use the attitude of indifference or even a bad attitude to deal with the error, the first image is not good, the second impact is not good. A waiter's greatest achievement is not more than to get the praise of customers and the appreciation of superiors, a person as long as with a sense of responsibility, will make you have a firm heart, and strive to do a good job of everything perfectly, so that every day to repeat a simple service is not very boring, a sense of responsibility so that I understand a lot of reasoning, in the work of its work to make your work so that customers are satisfied, superiors are satisfied, coworkers are satisfied with their own satisfaction, and at the same time, the level of work and quality will get a constant fly in the face. And the quality of work will get a continuous leap, so as a student has the responsibility to learn professional knowledge, expand knowledge, increase their overall quality.
Two, cherish the time
University after a year, looking back as if it is a waste of time, Bill Gates once compared to life in the burning "fire", said a person can do is to do is to do their best to save something in the "fire". "in the salvage something over, time is such, we college students think they are not much, but more time, it is extravagant consumption in the play online games in the void, do not know into the community only to bitterly understand that there is no good value of four years of precious time in college. Social circles and school circles, after all, the school atmosphere to be much more innocent, in the social circle, you will really understand "waste other people's time is the executioner", the time problem affects the issue of remuneration, remuneration in the work of each person is sensitive to the topic, late to deduct wages, to open the regular meeting is not allowed to pay wages, in the work of the customer! The customer is asked to move, and will be blamed or even scolded. Work eight hours a day is very easy to pass, the morning is to engage in the health of the box, eleven o'clock to fourteen o'clock are busy not win, only in the shift that time will be a little more free, busy as in the rush, for fear of customer complaints, for fear of superior scolding. In these forty days in my morning biological clock and back to normal work, since the college entrance examination has been relaxation, life without the concept of time, in the university always want to prolong the sleep time, and develop a love of sleeping bad habits, can work here, the time to work to force themselves to have to get up early, and now this habit corrected, and later on in the school also want to insist on getting up early in the free time I will calculate my time! In my free time, I will calculate my time, where it is used, where it will be used, the deepest feeling is that my time in the time can not let it quietly slip away, leaving only ignorance, in the future to be busy in school and work, the time to plan, so that do not want to do things like a plate of loose sand, each of us should cherish the time, to create the value of life by their own.
Three, tolerance for others
The students in school have had such a feeling that the university is a small society, the so-called "forest is big, what birds have", the university of this small society is far more innocent than the community, simple, after all, we all have the childishness that has not retreated, with a tender heart to face! Everything in front of us, encounter setbacks, have relatives teachers and friends to shelter. Like my kind of entertainment waiter, see all kinds of people, by some look down on the insults, my kind of worldly people began to be a bit unprepared, which once, the customer clear request not allowed me to serve, then aggrieved teardrops will fall, but think of their own will not deal with these problems, "strict discipline, leniency to others", spit out the tears, smile and wait for others, and then the customer will not be allowed to serve. The tears spit down, smile into the service, from then on, slowly learn to use jokes over, the customer is to consume, and I'm a waiter, the customer some words are to avoid not to say, you can this ear into, another ear out. In colleagues to avoid friction, and big and small, sometimes there will be a personal attack, but more stand in their point of view to think more, if I change into me I will do that, sometimes will not be able to restrain themselves, will show dissatisfaction, but has been trying to restrain. "The world's widest ocean, wider than the ocean with the sky, wider than the sky is the human heart", tolerance is really a virtue, respect for others, but also let people respect themselves, the darkness of the misunderstanding so that the tolerance of the lamp illuminated.
Four, low-profile people in the world
This point is learned from the manager, the work of the time, xx Department of the existence of a very strong atmosphere of departure, the reason is that the wages are too low, the second is too many rules, three is too tired, almost every day will hear the sisters ask each other how many times you are ready to go, ready to do things where, I think the manager should know that there is such a phenomenon, every day will open the meeting will have to Emphasize do not always mess with the heart of the army, to go, please leave quietly, then I left because of some things, when the xx department is really very short of people, the manager in charge of the foreman often have to be a waiter to call, the manager also came to only a month or so, she said that she left the following people do not have a person to know, to xx here to work there are the original unit of the people called over to deal with things, there are a lot of people to deal with the world, character is worth my forever! I'm not sure if I'm going to be able to do that. Into the community will encounter a lot of people and things that have not seen before, do not always be in the limelight, the heart to maintain a natural state of mind, low-profile handling is not weak, but just better focus on completing the task, just as the "gold will always shine".
Fifth, students are still mainly to study
Into the university many students have had the idea of half-work half-study, always think that the part-time job is a wonderful thing, but now I do not agree with this idea, on the part-time job experience, part-time job that period of time and did not read any books, reading the plan because it is very tired and completely stagnant, although the heart of knowing that there is a computer certificate, the English four exams in accounting, but once you go home is to attack the certificate, you will have to go home. Certificate to attack, but a home is to take a bath and eat a meal on the bed, learning those energy all used in the work, perhaps do not know how to arrange time, some people may be opposed to say that you can not do waiter to find a part-time job with the professional counterparts, I would like to say that a person who has just entered the university, professional knowledge involves not in-depth, coupled with better than your college students are now all over the street, the boss will recruit you as a student who is still studying, a person with limited experience after all, but some of them are not as good as others. A person's experience is limited after all, some but students can deal with learning and part-time things, but these students are a minority, some students in order to work and skipping classes, their work experience is very rich, but the professional knowledge is very little, now the social competition is very fierce, it can be said that "the survival of the fittest, not fit for elimination," we college students to learn to apply in practice, and then the professional knowledge of the students. We college students should put what we have learned into practice, and then learn from practice (learning-practice-learning), so that our future employment is a great benefit, the school is the place of learning, the university we are the main thing is to learn how to learn on their own, some of the knowledge on the books is very empty, but it just tell you the method, not to copy, those who have a lot of experience and do not understand the professional knowledge of the people into the community will swallow a lot of cold water, so we have to continue to break through their own knowledge. So we have to constantly break through their own knowledge, today's efforts to master specialized knowledge, is for tomorrow better service, the university is a good place to learn, society is a good place to live.
This winter vacation passed quickly, and now look forward to the opening of the school, I hope that in the future I will continue to grow in learning and practice, and this practice is believed to be the wealth of my motivation, a better understanding of the goal, the sense of life, and a better connection with the community. Lastly, I would like to write down the beliefs of the service of the Ministry of XX, "Smile more, smile sweeter, instrument more beautiful, speak more softly, serve better, and live more in the brain".
College students hotel social practice summary (two)
According to the arrangement of the teaching plan, xx years x months x to xx years x months x days I was assigned to xx resort hotel, five months of social practice, let me feel very deep, know a lot, harvest a lot, and realize the hard work of the work of the community, the complexity of the practice of the importance of the necessity of reading, the period of social practice, I During the period of social practice, I seriously combined with book knowledge, strictly in accordance with the school's arrangements and plans step by step, and in accordance with the guidance of the hotel leadership to slowly carry out the work, hard work to learn, and actively do, mastered the basic business procedures of the hotel, learned the daily operation of the hotel specification, understand part of the Cantonese cuisine cooking methods and dietary practices, know the XX people's daily table etiquette norms, and feel the standardization of service and personalized service necessary. I felt the necessity of standardized service and personalized service, and at the same time, I also had a preliminary understanding of the XX catering industry. So that I benefited greatly, y touched, a deep understanding of the close integration of learning and social practice, inseparable, learning and social practice is equally important, especially the pivotal role of social practice; in today's increasingly fierce competition for knowledge, the competition for common sense is becoming more and more obvious, more and more precious competition for experience in the hotel service industry, the materialistic desire to flow, the economy is developed, so that people's outlook on life, the outlook on money, the outlook on values, the outlook on interests has changed greatly, so that people's outlook on life, the outlook on money, the outlook on values, the outlook on interests has changed a lot. The concept of interests has undergone a great transformation, so that people's spiritual pursuit and material enjoyment has undergone a sea change, so for the just started and the beginning of the first grade and the prospect of a good hotel industry seems more obvious, people also see this wonderful prospect, many businessmen have to look to the hotel, so that the hotel can now be said to be a hundred flowers blossomed, a hundred schools of thought, starry. At the same time for our own learning this profession and intend to engage in this industry in the future also said that also produced endless power, pressure, for our future prospects for the development of this industry is a step sober, understand a lot!
First, the initial stage of adaptation
Due to this objective climate in the north and south, the economy, life, the quality of the population and a series of external factors such as interference, where the meal is particularly unaccustomed to the heat of the climate, the discomfort of the diet, coupled with the work of the start and the hotel environment and colleagues of the unfamiliar, appeared in nearly half a month of the process of adjustment and adaptation, which is also to us to launch the challenge, test our perseverance time. This is also a challenge to us, test our perseverance, but the mutual encouragement of students, the hotel leadership of our concern so that I drummed up the energy, the trials and tribulations into a driving force step by step to overcome the difficulties and challenges to the confidence and strength of the leadership's patience and teaching, the enthusiasm of colleagues to help are motivating me, encouraging me, especially from the heart of that kind of want to get into the community as soon as possible is the mood is that I adapted to the hotel, accustomed to life, the power source of learning. The power source of learning hard.
Second, after the positive work, study hard
According to the needs of the work, the first time I will be assigned to the front desk reception, at that time, no distractions, full of exhaustion, the hotel to take a band from the way to slowly recognize the work of the front desk is mainly divided into the reception, room sales, check-in registration, check-out and settlement of expenses, of course, this also includes answering questions for the guests to help guests to deal with service requirements, telephone transfer, TAXI, and other services, such as the hotel, the hotel and the hotel. Of course, this also includes answering questions for guests, helping guests deal with service requirements, telephone transfer, TAXI outcall service and airplane ticket booking business and other work. In addition, the front desk as a direct contact with the guests of the department, so many of the requirements of the guests will not be directly to the floor attendants, but to choose their first contact with the department - the front desk, so the front desk is also as the coordination of the hotel's central work. Guests' requests are basically the same, less a hair dryer, lack of towels, want a hanger and so on, usually trivial matters, but some guests will be unreasonable, such as booking plane tickets, the guest said he wanted to book three tickets to Beijing, and the guest's own signature to confirm, but when our front desk staff to help book the tickets to the guests, the guest did not recognize that he booked three, and demanded that we He asked us to refund the overbooked airfare. Although we were not at fault because he signed the confirmation slip himself, the lobby manager asked us to admit our mistake and refund the airfare. I was very angry at the time, but as the saying goes, "the customer is God" and "the guest is always right" is a well-known business motto in the hotel industry, which I have y realized.
The front desk of the hotel, the work of half a time into the morning shift, the shift and overnight shift three shifts, rotating work, and a week off.
In addition to the overnight shift for two people, the morning shift and the middle shift have three people to play. One of them is a full-time cashier, and the other two are assigned the remaining work according to the actual workload. This arrangement is more relaxed, not only in the case of heavy workload can be assigned to one person cashier, one person registration sales, another person is responsible for other services and contact work. And it can also relieve the pressure on the cashier, so that the cashier can be clear-headed and make no mistakes. Most importantly, this way of working allows newcomers to gain experience very quickly, and to be guided by their colleagues when the workload is small, and to absorb more experience when the workload is large and to grow rapidly.
We little by little, drop by drop, day by day, repeated learning, not ashamed to ask, to the end is the whole reception of the basic essentials, the operation of the process I also know it like the back of my hand, but due to the passage of time, the theory and practice of the mastery of the combination of slowly, so that we also found that some of the shortcomings of the hotel, but also by the hotel people on our college students to discriminate against the pain and helplessness, and therefore and some of the leaders of the hotel also There have been theoretical debates. Especially the unfairness of the work arrangements and psychological prejudice against us, we are very unacceptable, two months passed, for the consideration of learning, began to take the initiative to apply for a change of department to study, but because of the hotel's position and our position is different, different points of interest, and therefore carried out a formal negotiation. But in the end, we were given the opportunity to learn from a departmental exchange. I then transferred to the room department service to do a grass-roots waiter, which is very different from my previous work, the front desk is the brain work, and the guest room is mainly paid for physical labor, I began to learn to do more work and less talk, so the work is also very good, very single, very pure, there is no competition and trouble. I learned how to do a good job in a guest room, how to make the guest room become neat and clean. Time lapse, in the guest room to learn xx days, but the higher leadership to transfer me to another hotel xx hotel branch. Originally, this is a voluntary enrollment, but in the case of unknowing the hotel directly informed the transfer of my past, I really do not want to go. But the hotel forced me to go, we had explained to the leadership, we are about to end the social practice, I hope to stay here, stable environment to learn, do not want to go to the last month to adapt to the environment and corporate culture of another hotel, it will only make us more chaotic, can not learn anything, but the hotel can not accept our proposal, and finally contact with the school, but in the result is not very clear! But the hotel could not accept our suggestion and finally contacted the school, but the result was not very clear, the hotel made the decision to dismiss me. I had no choice but to leave. I finished the five-month social practice, learning the receptionist workflow and the basic essentials of room organization. At least I still learned, in the school can not learn things.
Although the social practice is only a small period of time in my student career, but in the process of work, I am not simply sell their own labor in exchange for compensation, but always to a student, especially to a social worker's standards to serve others, only a heart is not enough, I have learned is a sense of consciousness, the consciousness of serving others. Maybe I may not be employed as a waitress in the future, but this sense of caring for others and contributing to the society will last forever. Social practice is a process of contact with society, through this social practice, I have a more comprehensive understanding of the organizational structure of the hotel and the operation of the business, contact with all kinds of guests, but also met a lot of very good colleagues and friends, they let me have a deeper understanding of the community, they broaden my horizons, and taught me how to adapt to the community into society. Let me contact the society in advance, recognize today's employment situation, and make an advance planning for my own employment plan in the near future. Through this social practice, I found my fit with the society and made a guide for my employment direction.
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