1. the various service segments of the input elements of the service, the conversion process, such as the development of systems, procedures, indicators and other standards (norms), and the strict implementation of these norms, in order to make the enterprise coordinated and unified operation.

2. More from the guest point of view and perspective to observe and view can only be said to be the service is in place, whether the process is perfect, etc.; from the store, check in to the room catering a series of services can be seen in the hotel management is standardized;

Personalization can only be said to be different from place to place