The lobby manager is a middle-level manager in the hotel or catering industry who is entrusted by the general manager and replaces the general manager to handle the complaints of guests about all the facilities, personnel and services of hotels and restaurants, supervise the operation of various departments, coordinate the relations between various departments, and ensure that hotels and restaurants provide quality services to customers in a normal order. The main responsibility is to provide services for guests and maintain order in the lobby.

Specific responsibilities of the hotel lobby manager

1. Receiving and seeing off guests and checking the reception of important guests. Handle guest complaints and file important complaints as cases.

2. Assist hotel leaders and relevant functional departments to deal with various emergencies in the hotel.

3. Answer guests' inquiries and provide necessary assistance and services to guests.

4. Be familiar with the characteristics of the guests, take the initiative to solicit opinions from the guests, and actively harmonize the relationship between the hotel and the guests.

5. Be responsible for signing, keeping, searching and claiming things left by guests.

6, coordinate the relationship between departments.

7. Accept the guest's reservation, be responsible for the implementation of the reservation and notify the relevant departments, and manage the reservation materials well.

8. Supervise the staff to operate according to the standard, provide courteous service, and check the working conditions of the front office staff.

9. Assist the cashier at the front desk to deal with the guest's accounting problems, and handle the guest's claim for damage to hotel property.

11. Maintain order and guest safety in the lobby, and always keep the lobby quiet, elegant and civilized.

11. Fill in the Lobby Assistant Manager's Log carefully, summarize relevant information regularly, and attach opinions and suggestions, and report to the superior or the management personnel of the newspaper office.

12. Be responsible for managing the sanitation and order of the hotel periphery and parking lot.