Summary of a period of time, a year, a stage of learning and working life and other situations to review and analyze a written material, it can help us summarize the past thought, carry forward the achievements, not as quiet to write a good summary of it. How do we write a summary? The following is what I have organized for you 2021 hotel work summary sample five of the content, I hope to help you, welcome to read!
Hotel work summary Part 1
I am this year's XXX entry so far work nearly six months, according to the hotel manager's work arrangements, is mainly responsible for the daily operation of the restaurant floor and the department's training work, is now the 20xx annual work situation to summarize the report.
First, the hall surface site management
1, since July to receive the food and beverage work, with a week's time to do a comprehensive adjustment of the staff. Focus on grooming manners and etiquette, employees to see the guests to polite language, the regional lookout service personnel required to do a call to respond, the staff to monitor each other, **** with progress.
2, before the class adhere to the inspection of grooming instrumentation, the unqualified required to organize the qualified before going to work, supervise the use of etiquette and courtesy to the guests, the staff to develop a good attitude.
3, pay close attention to the positioning and service awareness, improve service efficiency, for service personnel in the dining peak time for reasonable deployment, to the foreman as the center at any time to support the busy stalls in the region, the other staff members of their respective responsibilities, clear their respective work content, the division of labor and cooperation.
4, in order to improve the hotel service
Hotel work summary Part 2First, do a good store manager
Although I am a new store manager, but I know that their task is very heavy, the need to do things can not be underestimated, every day is very busy, under the staff are looking at me, I began to worry about their own in other places to do the wrong thing, each time the work is all out, although the work process is very hard, but I still The work process is very hard, but I still insist, work again as long as the effort will not be wrong, I am not very understanding of the staff under the leadership of a store alone I am still the first time, no experience only to do things in a practical manner, do not take risks do not make mistakes, this is the beginning of my own requirements, the first to understand the entire hotel and then to understand the staff to their own duties to figure out, understand, do not make a mistake, and do a good job! Do what you need to do, a good store manager, need to step by step slowly, need to keep working hard to keep progressing, every time I work seriously, but also into the group, as one of them, counting on the basis of understanding the hearts and minds of all the employees, do what you need to do to complete their own tasks.
Second, rewards and punishments are clear
Hands more people, people are also complex, some people in the work of laziness, making mistakes, affecting others, generating negative energy, is not conducive to the development of the hotel for such employees I have always been a serious treatment, of course, there is a degree of punishment, can not be punished because of a number of small problems, only to commit the wrong due to the need for disciplinary action will be given to the corresponding punishment, punishment will remain the same! Hotel rules and regulations, not according to personal preferences. In the work of active work, do things with the achievements of the people I will strongly support them, give them incentives to encourage them to let them have the power to continue to fight forward, to be able to move forward, keep moving forward, and constantly strive to make better achievements, to set an example for all of us, so that all the staff to learn from him, management is a technical work, not immediately on the hand, I often get the hotel manager's guidance in the work of HIA, step by step, touch the stone to walk, every time I have to go to the hotel to learn, I have to work, I have to work, I have to work, I have to work, I have to work. Step by step, touching the stone to walk, every step I try to do a good job as a store manager, manage my subordinates.
Third, unity
Since it is a store manager I need to work with all members of the store to create new achievements, make better performance, I know that a person's power is limited, 'only the power of the team in order to get the maximum success of the European shares, and colleagues work together, not because they are store managers will be superior, there will be more situations to discuss with everyone, focusing on the wisdom of everyone to solve the problem, play a team. Everyone's wisdom to solve the problem, play the power of the team, not alone, I am the leader, but also with them is one of the glory and loss.
Fourth, continuous learning to enhance the strength of the group
In the work of the team because of the uneven ability of the staff, resulting in our efficiency is not high, want to enhance the efficiency of the work also need to enhance the strength of the team members, I will use the time to give all my colleagues to do a good job of training, add to their work so that they can enter the work faster to the state of work to create more value to the hotel as long as they are willing to learn, I will be willing to teach As long as they are willing to learn, I am willing to teach, to train them up they can stand alone so that I can make it easier.
After a year of work, I am more and more familiar with the work of their own store manager, can do a good job as a store manager, with good staff, good management of their own troops.
Hotel work summary Part 3
Through a year of work, with a deeper understanding of the company's situation and their own growth, I made the following plan for the work of the Human Resources Department in xx:
First, the construction of the system
Strive to complete the qualification system of the departments before March, including: job descriptions (job responsibility system), post requirements. The post qualification system is the basic information for the human resources department to carry out recruitment, assessment and salary setting, which is very critical. This system can not be copied from other companies, we must communicate with the person in charge of each department to develop a qualification system in line with the actual situation of the company, and can continue to use.
Second, recruitment
At the beginning of the year to develop the company's staffing, staffing, and now the staff of the department of staff to clean up, reduce staff and increase efficiency, the completion of this work, the Ministry of Personnel should be strictly in accordance with the establishment and the department's salary budget for the control of the various departments. At the same time, the use of various recruitment channels to protect the company's demand for talent.
Third, training
1) to be carried out in conjunction with the performance management, to be carried out in January or February of xx on the company's supervisory staff above the level of relevant knowledge training. Summarize the xx assessment work carried out in bad reasons, the company's vast majority of managers do not understand the performance management, do not understand, without their cooperation, do the assessment is also empty talk. At present, we have started to organize the lesson plan, will be reported to Mr. Lin before the year.
2) years ago for the middle, to do an annual training will survey, according to the needs of the managers and the actual situation of the company, arranged to participate in the training of polychemistry, and before the training of the participants in the training of the purpose of the training of personnel to pay attention to the examination of the degree of application of training content, the training of the effective and the examination of the combination of the training, so that the training really achieve the effect of the diffusion of the point to the surface.
3) the company's trainers to participate in training sessions, must come up with training lesson plans and programs within 3 days, different courses for different personnel to carry out in-house training to ensure that the company's comprehensive level of improvement, the Ministry of Personnel is responsible for the training of feedback to investigate and truthfully feedback.
4) can be organized in xx years, the company's middle management to participate in some outdoor training, through outdoor activities, exercise and strengthen the team consciousness of the middle management.
5) in the company sent to participate in training at the same time, you can carry out the construction of the staff echelon, in the department manager went out to participate in training, set up an assistant agent of the day-to-day handling of affairs, not only exercise the ability of the staff, but also improve the enthusiasm of the staff for the development of the company's gradual reserve of talent.
It is because of this, but also let me feel their own shortcomings, I also continue to learn, follow the company's pace.
Unconsciously in this hotel has done half a year, from the beginning of the front desk to know to now block a side, I believe that in addition to my own efforts and efforts, but also to leave the hotel to bring me training, as well as the old staff and leadership of the support I. I have learned a lot of things in half a year. Half a year I learned a lot,? Guests are always right? This service industry known business motto, here is played to the extreme.
The hotel in order to achieve certain financial goals, not only to meet the material needs of guests to meet the spiritual needs of guests. Therefore, as a hotel operator, often the requirements of the guests, as long as the premise of not violating the law and violate the morality, will maximize to meet the guests. So from the entry training will be instilled for the staff:? Guests will never be wrong, the only wrong is us? We are the only ones who are wrong. Only sincere service will bring smiles from our guests. I have always believed that the customer is God's truth, always as far as possible to my own service to the extreme.
The work of the front desk of the hotel is mainly divided into reception, room sales, check-in registration, check-out and settlement of fees, of course, this also includes answering questions for guests, helping guests to deal with service requirements, telephone transfer and other services. The front desk of the hotel, the work half-time is divided into three shifts, morning shift, mid-shift and overnight shift, rotating work, one of which is a full-time cashier, the other two according to the actual workload distribution of the remaining work. This arrangement is more relaxed, both in the case of heavy workload can be assigned to one person cashier, one person registration sales promotion, another person is responsible for other services and contact work. And it can also relieve the pressure on the cashier, so that the cashier can be clear-headed and make no mistakes. Most importantly, this way of working allows newcomers to gain experience very quickly, and be guided by colleagues who lead the shift when the workload is small, and absorb more experience when the workload is large, so that they can grow up quickly. In this half year I mainly do the following work:
First, strengthen the business training
Improve their own quality of the front office as the face of the hotel, each employee has to directly face the guests, the staff's work attitude and quality of service reflects a hotel's service standards and management level, so the training of employees is the focus of the work of our hotel. We regularly conduct training on telephone answering language skills, receptionist etiquette and courtesy and room sales skills training, as well as foreign language training. Only through training can I have further improvement in business knowledge and service skills, in order to better provide guests with quality service.
Second, strengthen my sales awareness and sales skills
Improve the occupancy rate of the front office department according to the market situation, and actively promote the sale of loose rooms, this year the hotel launched a series of room promotions, the receptionist in the hotel preferential policies at the same time according to the market situation and the day's check-in situation flexible grasp of the price of the room, the front desk of the loose guests had a significant increase in the occupancy rate increased, emphasizing that the Receptionist: ? As long as the guests to the front desk, we have to do everything possible to let the guests stay? The purpose of the hotel is to strive for more occupancy.
Third, focus on the coordination of work between departments
The hotel is like a big family, departments and departments will inevitably friction in the work of the coordination of good and bad in the work will be greatly affected. Front Office Department is the entire hotel's central department, it has a close working relationship with the catering, sales, rooms and other departments, such as problems, we can take the initiative and the department to coordinate and solve, to avoid the deterioration of things, because everyone's *** with the purpose of the hotel, do not solve and deal with a good hotel will have a certain negative impact.
Fourth, consider how to make up for the mistakes of colleagues and departmental work
Ensure that guests check out in a timely manner, so that guests are satisfied. Front desk cashier is the last department that guests contact before leaving the store, so usually in the checkout to us to complain about all kinds of hotel services, and these problems are not caused by the cashier, then, the most taboo to shift the blame or blame the department or individual causing difficulties, ? It is not a matter of concern, high up? The most undesirable, it not only can not make up for the fault, but let the guests suspect the management of the entire hotel, thus deepening the degree of distrust of the guests. Therefore, should be calm and cool to play the intermediary function, the cashier to other individuals or departments to explain the situation and ask for help. After the problem is solved, the guests should be consulted again, the guests are often sensitized by your enthusiasm to help, thus changing the initial bad impression, and will even establish a close and mutual trust of the guest I relationship. Although the sword is sharp, not sharpened constantly? The first thing you need to do is to learn how to use the sword. After learning diligently, we will know the lack of?
Only learning can continuously sharpen a person's character, improve moral integrity, and improve service skills. Let us take a vigorous pace, keep moving forward, in order to go our a piece of the sky can spread wings and fly! Mingya brothers and sisters, for our tomorrow and work hard!
Hotel work summary Part 51, nervous and busy 20xx year is coming to the past, we will also use the new face and posture to meet 20xx.
Review and hotel *** with the past year, I am much experience to experience a lot of harvest ah. Regardless of which position, I am doing my duty, abide by their duties, adhere to the principle. I believe that ordinary positions can also make extraordinary career, but also a training for me, so my efforts and efforts have been recognized. Here I would like to take this opportunity to thank the hotel leadership for my trust, give me the opportunity to serve as head of the Department of Rooms. Although there is pressure but full of power. In order to work better next year, this year's work is summarized, but also next year's work plan.
2, in the hotel work of each employee to directly face the guests, so our staff's work attitude and quality of service reflects the level of service and governance of a hotel.
And the cashier is the core part of the hotel, I am aware of their own responsibility, one of their own negligence will bring economic losses to the hotel. Therefore, in the work, I am conscientious and responsible to do a good job in every job, proactive to other colleagues to learn more professional knowledge, in order to strengthen their own business level. Only in this way can I make further progress in business knowledge and service skills, in order to better provide quality service to guests, so that guests are delighted.
3, the past 20xx year is full of busy and happy year.
In this New Year's Eve, looking back at the road, in almost a year to come to our x hotel, as a new employee, in our front office department leaders and colleagues care to help, I know nothing about the reception work of the hotel from the front desk to be able to work independently now. From not dare to speak to be able to communicate with customers freely! Here I sincerely thank the department leaders and colleagues to help me, thank you! Now I do a summary of the previous year's work.
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