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How to arrange shifts reasonably in catering industry

1,1-shift system

means that employees go to work and get off work at the same time in one day. Its advantage is that there is no shift change during business hours, and its disadvantage is that the business hours are short, so it is not suitable for front desk personnel and can only be used for administrative and logistics personnel serving in the background.

2. Two-shift system or three-shift system

The business hours of the front-line staff are more than 8 hours. In order to meet the needs of service, employees can be divided into two shifts, each of which works for 8 hours, with a shift change process in the middle. At the same time, considering the intermittent catering service, most restaurants have _ jump class (mobile class), that is, the working hours of this class are arranged at the restaurant's business peak hours, such as 11: 11? 14 : 11 , 17 : 11~21 : 11。

This scheduling method can extend the business hours and make it convenient for guests. However, the disadvantages are that there are too many shifts, the scheduling is difficult, and it is easy to have unclear responsibilities.

3. Balanced working system

In this form, the working hours of employees are long or short according to actual needs, and they reach a balance within a week or a month. After the balance, the average daily time is still 8 hours. Its advantage is that the manpower allocation can match the workload and ensure sufficient manpower during business hours, but its disadvantage is that the management is complicated and the employees' commuting time is irregular, which is easy to arouse employees' resentment. Note:

1. Try to be stable. Long-term use of some stable part-time temporary workers can enable these people to accumulate work experience, improve service technology, and restaurants can also reduce recruitment costs.

2. Pay attention to the technical training of part-time temporary workers. This is necessary to ensure the quality of service.

3. The employment time is suitable every day. It is necessary to ensure that part-time temporary workers are fully burdened with work within the employment time.