Report to the superior: director of the office

Supervising subordinates: employees in each shift.

Work specification:

1, work under the leadership of the director and report directly to the supervisor.

2. Pay special attention to the ideological construction of the team, master the employees' thoughts and working conditions, and unite employees to care for each other and improve together.

3, patrol management, supervision and inspection of employees during the on-the-job instrument, appearance, manners, etiquette, police equipment and the quality of work on duty.

4. Hold a briefing before going to work every day, and put forward requirements and precautions.

5. Be familiar with and master the configuration and use of fire fighting equipment.

6. Assist other departments to handle general guest complaints.

7, strict succession system, fill in the succession records.

(2) security officials and internal security officials

Report to the superior: security foreman and internal security foreman.

Work specification:

1, under the leadership of the foreman, maintain the safety of the hotel and carry out various security work assigned by superiors.

2. Be responsible for the patrol inspection of guest rooms, restaurants, entertainment places and other areas, find hidden dangers of accidents, handle them in time, and report to superiors.

3. Clear the vehicles inside and outside the hotel to ensure smooth traffic.

4. Clear the vehicles inside and outside the hotel to ensure smooth traffic.

5. Ask and register visitors.

6. Be responsible for checking the key cards and room cards of relevant guests who enter the guest room area after zero.

7. Prevent irrelevant personnel and idle personnel from entering the hotel. In addition to taking control, hooligans and suspicious persons should immediately report to the relevant departments.

8. Stop the real quarrels, fights, fights and other bad situations in the hotel and deal with them in time to prevent the situation from getting worse.

9. Assist the Finance Department to escort relevant funds.

10. Stop the check-in personnel from bringing inflammable, explosive, toxic and radioactive articles into the hotel area, and detain the articles once found.

1 1, and master the correct use of fire fighting equipment.

(3) Each duty post

Work specification:

1, the gate of the monitoring center.

(1) Carefully check the equipment worn before taking up the post, and pay attention to the manners and manners and gfd when taking up the post, so as to prevent the occurrence of tough attitude and rude language.

(2) During the on-the-job period, smoking, receiving visitors, chatting, frolicking with employees and leaving the post without permission of the foreman are prohibited.

(3) Fill in the registration forms carefully and take the initiative to arrange the parking position of the dining car. Check every part of the vehicle carefully after parking, and ask the driver to sign after confirming the problem.

(4) Only a gap is left between 7: 00 and 23: 00, and all automatic doors are closed between 23: 00 and 7: 00. If a vehicle enters, check it carefully.

(5) stop all irrelevant personnel from entering the hotel, clean up the vehicles in front of the door and prevent traffic jams.

2. Be on duty in the lobby at night.

(1) Carefully check the equipment you wear before taking up the post, and pay attention to manners and gfd when taking up the post, so as to prevent tough attitude and rude language.

(2) No smoking, receiving visitors, gathering and chatting, leaving the post, sleeping in the post, etc.

(3) The lobby is the only place for guests to enter and leave the hotel. You must always pay attention to the guest's every move, observe the guest's departure, and deal with the problems in time. For example, guests' luggage and other items should be prevented from being replaced or stolen by others, which has a bad influence.

(4) Maintain the normal order of the lobby, and gently discourage individuals who quarrel, make noise and run around in the lobby. Keep the lobby elegant and quiet.

(5) Pay attention to the protection of lobby facilities. Guests are not allowed to paint, knock or damage at will. They are not allowed to sleep in the lobby lounge. Taxi drivers are not allowed to enter the lobby.

(6) Be extra vigilant in the middle of the night to prevent criminals from doing damage.

(7) It is forbidden to laugh and play with the waiter, and it is forbidden to joke with the guests or act impolitely.

(four) the management system and rules and regulations of the security department

I) Office duty management system

1. During the duty period, members should stick to their posts, be on duty seriously and strictly perform their posts. They are not allowed to leave their jobs unless there are special circumstances. All tasks assigned by superiors must be actively and successfully completed.

2. Be responsible for all items and facilities in the office. If there are no special circumstances, it shall not be lent.

3. Be sure to answer the calls from all parties politely, and record the important calls in detail and convey them to the recipients in time.

4. When you receive an accident (incident) call from other departments, report to the department manager in time.

5, it is forbidden to outsiders into the department office. Personal phone calls are strictly prohibited. The telephone on duty shall not be borrowed.

6. The room must be kept clean. It is forbidden to laugh and play in the office.

7, to strictly shift system, fill in the duty record in detail. Important things that need to be handed over to the next shift should be handed over in detail.

2) Security patrol management system

1. During the on-the-job inspection, personnel must strictly implement the rules and regulations of the hotel and the department.

2. The patrol personnel must use the patrol equipment correctly, and shall not turn on the patrol clock at will. The patrol clock with discharge and paper jam shall be replaced in time. Pay attention to maintenance to ensure the normal operation of the patrol clock.

3, night patrol personnel, patrol clock shall not be less than 6 times per shift. After work, carefully post and calculate the clock-in time record, and report it to the foreman for review.

4, patrol personnel should keep in touch with each post during the tour. During each inspection, all parts of the hotel should be inspected strictly and carefully to ensure safety, and the situation found during the inspection should be handled properly in time and reported to the foreman on duty.

5. Patrol personnel should hand over the equipment used when they get off work. If the next shift is needed, it is necessary to improve the succession, and the foreman should supervise the implementation.

6, patrol personnel should obey the overall arrangement of the duty foreman, no special circumstances, shall not change the patrol route and frequency, change the patrol route should be recorded in detail.

3) The safety system of each post succession.

1, succession system.

(1) The foreman on duty will call the shift 30 minutes in advance.

(2) The successor shall carefully check the police equipment used, keep it intact and hand it over to the successor.

(3) The succession team should carefully explain the duty situation and remaining problems of the class.

(4) The foreman and monitoring personnel on duty should fill in the duty record carefully.

2. Inheritance system.

(1) After hearing the call, the succession team should quickly dress according to the regulations and prepare for the handover.

(2) The successor must sign at the department 10 minutes before taking up his post.

(3) the succession foreman called the class staff, held a briefing, assigned the duty tasks, and put forward the requirements.

(4) The succession team shall be brought to the duty post by the foreman and handed over to the last shift.

(5) When taking over, ensure that the police equipment is in good condition, and take over after knowing the last shift.

4) Hotel visitor registration system

1. Anyone who comes to the store to receive visitors should take the initiative to show their certificates, explain the name and department of the person being met, and fill in the visitor registration form.

2. The personnel on duty should carefully and responsibly check the documents, and ask the visitors to fill in the visitor registration form in strict accordance with the requirements of the visitor registration form, and after verification, take the initiative to guide the guests to the meeting place.

3. Employees are not allowed to receive visitors during work, and the personnel on duty should politely explain to the visitors and persuade them to leave. If the visitor has something important to meet with the staff, the staff on duty will take the initiative to help contact and be received by the conference staff.

If you have an appointment with the hotel, you can contact the relevant leaders by phone. After approval, fill in the visitor registration form and politely explain to the visitors that "please sign your name and hand in the visitor registration form after the meeting".

Visitors should ask their names, who they met and why. After contacting the hotel guests by telephone, they can be taken to the guest's designated place or floor, and inform the floor attendant to strengthen monitoring. Otherwise, visitors are not allowed to enter the floor without the permission of the hotel guests.

6. If you don't make an appointment with the hotel, you generally don't accept foreign salesmen. If the hotel is in urgent need of goods, they can take the initiative to contact the relevant departments of the supply department. After replying, they can fill in the visitor registration form and meet at the appointed place.

7. After receiving visitors, the personnel on duty will take the initiative to get back the list of visitors to see if there are any signatures of visitors. If there is no signature, they should politely explain to the tourist and ask him to come back and sign, and pay special attention to the items carried by the departing guests to prevent the hotel items from being lost.

8, it is forbidden to the personnel on duty to enter the hotel, to prevent criminals, plotting revenge into the hotel.

9. Visitors who come to the store after 2 1:30 pm will not be received.

5) Vacation cancellation system of security department.

1, security personnel must be on duty, on standby, semi-militarized management, and go out with the approval of the leaders.

2. The security guard must ask for leave step by step by the foreman when going out. Those who go out without permission shall be dealt with according to the relevant regulations of the hotel.

3. When going out for 2 hours after work on business, you must ask for leave from the direct leader, ask for leave from the supervisor for 4 hours, and ask for leave from the department manager for more than 4 hours.

4.265438+ After 0: 00 pm, you are not allowed to go out without special circumstances.

5, security personnel leave within 3 days by the department manager as the case may be, more than 3 days according to the hotel leave system.

6) Dress code for security personnel

1, security personnel must dress in teams according to weather changes during their posts.

2. When wearing spring and autumn clothes, you should wear a Sam Browne belt and a rubber baton. And wear a work number plate and a "safety" armband.

3. When wearing short-sleeved clothes in summer, don't wear a Sam Browne belt, but tie the hem of the short-sleeved shirt in your pants. Wear work card and "safety" armband, and carry rubber batons.

4. When it is necessary to change clothes due to climate change, the foreman on duty should apply to the department and get approval.

5. The security personnel on duty shall not wear casual clothes or mix different kinds of clothes without permission. Interns should dress neatly and wear "internship certificate" when they take up their posts. 6. The work shoes issued by the hotel must be empty during the post, and it is forbidden to wear any other casual shoes.

7. unify a windbreaker in winter. Put on white gloves, cotton shoes and batons and hang them on the right back. When the walkie-talkie is not in use, put it on the right front waist.

7) Operating procedures for fire monitoring equipment of the Security Department

1, fire alarm equipment alarm operation procedures.

When receiving the fire signal, press the "mute" key to find out the location of the fire in the shortest time, and press the "resume" key. After the alarm is cleared, follow the following procedure:

(1) If the alarm status no longer appears, please go to the site to check whether there are fire-fighting parameters. If there are fire parameters, such as someone spitting smoke at the controller, it is a normal alarm and should be stopped and criticized. If there are no fire parameters, it is a false alarm, and there may be something wrong with the controller. It should be reported to the equipment department for timely maintenance to ensure the operation of the controller.

(2) If the alarm state appears again, press the "Mute" button again. Then go to the scene to check. If many people smoke or it is caused by construction, it is a political alarm. If there is a fire, it is a normal alarm, and measures should be taken according to the burning substances and the size of the fire: the fire is very small and can be used for firearms fighting; If the fire is serious, first turn the "misoperation prevention" switch of the fire control panel from prohibition to permission, manually start the smoke exhaust machine, fan, air supply valve, smoke exhaust valve, fire pump and spray pump, cut off the power supply in the fire area (the fire control panel can automatically perform the above-mentioned series of actions), and then evacuate the guests from the fire area to a safe area through fire broadcast.

2. Handling regulations after fault alarm.

(1) Press the "Mute" button to see if it can recover automatically. If it can be restored, it is a normal fault alarm.

(2) can't automatically recover. After figuring out the location, go to the scene to check. If there is no manual controller, it is a controller fault and should be reported to the equipment department for maintenance.

(3) In case of failure to recover automatically, random numbering or failure to display numbers, it belongs to fuselage failure, and the monitoring personnel should stop the machine and check whether it can recover automatically after a period of time.

VIII) Regulations on Management of Foreign Construction Personnel

1. Before coming to the store for construction, foreign construction workers must go through the audit of the employment department and issue a certificate, and then go to the security department to apply for a temporary pass.

2. A deposit of RMB 65,438+00 is required for each temporary pass. After the construction is completed, go to the security office to return the certificate and refund the deposit. If there is any damage, each certificate shall compensate 5 yuan.

3, the use of temporary passes shall not exceed a limited time. If the building project is not completed. If you need to continue to use it, you should go through the renewal procedures in time. Otherwise, it will be invalid and the card return procedure will not be lost.

4, construction personnel to enter the mall, need to wear a temporary pass, work in the designated area. Don't enter irrelevant areas casually, and obey the supervision and inspection of relevant departments. Those who don't wear certificates or commit perjury without reason will be criticized and educated or fined 10-50 yuan, depending on the seriousness of the case.

5. During the construction of the shop, it is forbidden for foreign construction workers to smoke, drink and make trouble, fight, pull the power randomly, steal hotel items, etc. If found, they will be punished according to the seriousness of the case (a fine of 50-500 yuan) until they are investigated for criminal responsibility.

6, foreign construction personnel during the construction of the mall to strictly implement the hotel's various safety systems and regulations. The employment department must assign special personnel to supervise and manage.

7. The employment department shall bear the management responsibility of foreign construction personnel. If property losses or accidents are caused by poor management of the employment department, the hotel should hold the person in charge of the employment department accountable.

8. All tools and materials brought into the hotel by foreign construction personnel shall be issued with the certificate of going out by the employment department when leaving the hotel, and can only be released after being inspected by the doorman.

Temporary construction personnel registration form

Construction unit:

Number, name, nationality, construction time, ID number, departure time, gender and home address.