Reward and punishment system management is the most basic requirements for the normal operation of the Huadi Hotel, all the work in the Huadi Hotel, regardless of status, should obey the work arrangements, and adhere to the principle of personal obedience to the organization, subordinate subordinate to the principle of superior.

1, to further improve the management and supervision of the reward and punishment system, to ensure the normal operation of the work;

1, prohibit employees from entering the guest area during the non-duty period (in addition to emergencies), prohibit the use of Huadi Hotel guest facilities during the employee's duty period, the employee to and from work, meals need to go to the staff channel;

2, the employee must be good to work in and out of Huadi Hotel signing in and out. Hotel sign in, not for any reason not to sign or sign on behalf of (sign in must be in the security duty sign in);

3, on the staff to leave the store, must be done by the security department on duty to do the normal check, the security guards on duty to do the normal inspection, not to arbitrarily turn over the inspection of the contents of the bag, respect for the staff's right to personal privacy;

4, during the work of the department manager should be absolutely obedient to the head of the department manager and the foreman's normal working arrangements No reason to resist the department manager, supervisor and foreman's work arrangements;

5. Strict leave system, staff leave, according to the Huadi Hotel leave provisions, signed by the foreman, supervisor and department manager, sent to the Huadi Hotel Administration Office;

6. No late arrival, early departure, tampering with the work of the various departments shall be strict attendance system;

7. p>7, for whistleblowing, exposing the bad phenomenon of employees, no one can not combat, retaliation, obstacles to the leadership of the staff to report on the work.

Two, strict management, strengthen the system of rewards and penalties for those who do not comply with the provisions of the management of the Huadi Hotel, depending on the circumstances of the appropriate penalties. For those who leave the hotel with Huadi Hotel's goods and property, Huadi Hotel will give immediate removal of punishment. Serious cases will be transferred to the public security organs to deal with. For those who maintain Huadi Grand Hotel, Huadi Grand Hotel will give rewards and commendations.

Third, each department should further do a good job of political ideological work of the staff, to establish the staff's sense of responsibility for the work, for the Huadi Hotel's operation and management of ideas. For Huadi Hotel to increase the benefits of hard work, good customer service, stabilization and increase the source of Huadi Hotel.

Four, each department should collaborate with each other, to put an end to the phenomenon of their own way, in strict accordance with the leadership of the Huadi Hotel's unified working arrangements for the implementation.

The above requirements, the department heads and foremen should do a good job of implementing the work, and further strengthen the system of rewards and punishments, and strictly abide by the Huadi Hotel's management system, *** with the Huadi Hotel's operation and management.

Reward and punishment rules

In order to do a better job in the quality inspection work of Huadi Hotel, so that the quality inspection work can follow the rules, rewards and penalties are clearly defined; according to the "Employee Code" of Huadi Hotel and the departmental requirements of service norms, the development of this rule.

Section I Front Office Department Reward Regulations

Quality service by the guests of oral praise of a reward of 10 yuan, by the guests of written praise of a reward of 20 yuan, by the hotel department manager, personnel office, the general manager of the praise of a reward of 5 yuan.

Love of learning, and actively study business technology, in a variety of training and assessment results in the entire department at the top of the award of 20 yuan, assessed on the relevant post pacesetter, an award of 50 yuan, three consecutive times as a post pacesetter to be promoted to the first salary. Three consecutive assessments and rated as a post pacesetter and has a history of guest praise, promoted to front office foreman.

Love the collective, put forward rationalization proposals adopted by the hotel a prize of 50 yuan.

Found the first signs of accidents, take timely measures to prevent the occurrence of safety accidents, an award of 50 yuan.

The person who picks up money will be rewarded 10-100 yuan.

The person who finds that the operation is not in accordance with the norms and stops it in time will be awarded 5 yuan.

Active, find and deal with the problem, to avoid guest complaints a reward of 10 yuan.

Working initiative, diligence and willingness to play an exemplary role in the staff will be 5-20 yuan.

Solidarity with colleagues, willing to help, by the staff will be rewarded 20 yuan.

Focus on marketing, development of customers with achievements will be rewarded 10-50 yuan.

Peak season on duty in the case of turnover, and the successful completion of the service work, no personal complaints, the award rest half a day.

The duty shift because the guests did not leave the store and cause overtime, more than 12 o'clock at night, the award rest half a day.

Promotion of dishes with merit (urgent push of dishes such as lobster and other expensive dishes) for the hotel to save costs, the award rest half a day.

Energy saving and consumption of merit, and play a leading role, the award 50 yuan.

Section II Attendance Assessment Rules

Huadi Hotel implements the system of signing in at work in the morning and signing out at the end of work in the evening; before arriving at work and leaving work every day, they have to go to the hotel's security department and the duty manager of the front hall to sign in and sign out.

One, late, leave early

1, where late (leave early) within 10 minutes of a deduction of 5 yuan; 10 to 20 minutes of deduction of 10 yuan; 20 minutes to 30 minutes of deduction of 15 yuan; the month late (leave early) the second deduction of 20 yuan, and a verbal warning; the month late (leave early) three deduction of 25 yuan, and a written warning; the month late (leave early) over 30 yuan or canceled. Three times the deduction of $ 30 or cancel the month's commission award, and a final warning;

2, late (leave) more than half an hour according to the absenteeism of a day, deduct a day's wages, and a fine of 10 yuan;

3, one time do not clock (sign in) deduction of 5 yuan, two times do not clock (sign in) deduction of 10 yuan, and so on, in the event of special circumstances must be certified by the department manager.

Two, absenteeism:

1, unexcused absences of one day, three days' salary deduction, and a fine of 20 yuan, no commission award for the month, give a written warning; an absence of more than one day three days or less, the corresponding salary deduction (one day deduction for three days), and a fine of 50 yuan, no commission award for the month, give a final warning, one consecutive absences of more than three days or more than a cumulative total annual absences of more than 10 days, give a dismissal;

3, a failure to clock (signing) deducted 5 yuan, and so on. Give dismissal;

2, the second absenteeism to give a final warning, deduction of the corresponding wages, and a fine of 100 yuan;

3, the third absenteeism to dismissal.

Third, sick leave:

1, the employee sick leave must hold the relevant hospital certificate or (hotel) designated hospital doctor's certificate diagnosis, and by the hotel department concerned; sick leave within three days of the department manager approved by the implementation of; sick leave more than three days, must be approved by the Office (Personnel Department); more than seven days of the Office (Personnel Department) reported to the general manager for approval, emergency should be made up within three days of the Procedures.

2, sick leave for less than three days (three days) to enjoy paid leave for one day, sick leave for more than three days (excluding three days) deduction of this month's full attendance and the corresponding wages, sick leave for a total of 45 days a year, deduction of the end of the year bonus.

Four, personal leave:

1, employees take personal leave of three days or less, approved by the department head; more than three days, reported to the department manager for approval, 2, personal leave during the period of deduction of the corresponding wages, personal leave for the annual total of more than 15 days, deduction of one month's commission award and affect the end of the year bonus allocation.

V. Marriage leave, maternity leave, bereavement leave:

Based on the "Employee Code" of Huadi Hotel.