1. Smile, greet and be polite

When entering the hotel, every guest wants to see the friendly smile, warm and sincere greetings and polite manners of the service staff, which is the first impression left to the guests and the first feeling and emotional need for them to be respected. Luxurious lobby, high-grade and expensive decoration can not represent enthusiasm, it is only the embodiment of star rating and grade.

2. Efficient, standardized and accurate

Regardless of check-in at the front desk, dining in restaurants and room service, keeping guests waiting for too long will greatly reduce our service and even cause complaints from guests. Every guest who enjoys the service in the burning shop hopes that the service will be standardized, efficient and accurate, meet the star-rated standards, and even provide value-added services.

whether the service personnel's business skills are well-trained and whether they reach the star-rated level as a whole is also displayed and reflected from this. Not efficient service, but devalued service for guests; It is not a standard service, but a service that loses value to the guests; It is either an accurate service or a failed service for the guests. 99% of the guests want their places to provide fast, standardized and accurate services.

3. Respect, care and consideration

Respect, care and consideration for guests are the basis for retaining old customers, attracting new customers, improving service quality and establishing friends and relatives with guests, the life of service industry management, and the basic starting point and service essence for meeting guests' psychological needs of being respected and cared for.