At present, more than 81 targeted standards or norms have been issued in all walks of life in Shanghai, including community affairs acceptance service centers, marriage registration places, chain department stores, funeral services, children's welfare, old-age services, welfare lottery sales places, rescue management institutions and foster care institutions. More details ↓
Community Affairs Acceptance Service Center
Infection prevention and control
During epidemic prevention, all districts should guide the Community Affairs Acceptance Service Center to pay attention to disinfection and protection, and raise awareness of infection prevention and control.
strengthen environmental management.
strengthen the dynamic epidemic prevention monitoring of staff.
strengthen the detection of epidemic situation among the people who handle affairs.
Discovery and reporting of suspicious cases
Promote the online handling of "One Netcom Office"
Publish the list of "all-round online handling", and guide residents to handle affairs online and on the handheld through the platform of "One Netcom Office" and the intelligent self-service terminal carrier of "One Netcom Office" in this city, so as to reduce the on-site personnel flow in the reception hall from the source.
Other measures
Publish the list of "things that don't need to be handled at the community affairs acceptance service center in a hurry" during the epidemic; If necessary, you can suspend foreign services at noon (12: 11-13: 11), carry out disinfection and other health and epidemic prevention work, and make an announcement in advance or in time to do a good job of explanation. At the same time, each district can close sub-centers, service stations and extension points according to the actual situation to reduce crowd gathering.
during the epidemic prevention and control period, the affairs of the community affairs acceptance service center can also be
"done at home and online"!
For residents and friends who need to handle personal community government affairs services in the near future, don't make trouble or get together. The Civil Affairs Bureau reminds you to do it online, on the palm of your hand, and reduce offline and centralized handling. Matters and procedures for online handling are as follows: ↓
General portal of "One Netcom Office"
Address:
/
1. After entering "One Netcom Office", click the "Personal Community Affairs Service" page. (Tip: Residents who use the website service of "One Netcom Office" need to register on the website of "One Netcom Office" and pass the real-name authentication. )
2. You can find the items that need to be handled by "by department" and "keyword". After finding the item that needs to be handled, click "Deal with it immediately" in the lower corner behind the item to enter the item application page.
what can I do online without running errands?
43 items, such as "application, replacement and replacement of medical records" and "new residence permit", can be done online. You only need to turn on your computer or mobile phone to log in to "One-way online", which saves time and effort. Please look at the list ↓
(click on the picture to enlarge it)
What matters need not be handled at the acceptance center in a hurry?
1. According to the Provisions of Shanghai Supplementary Medical Mutual Assistance Plan for Retired Employees, the insured's right to apply for supplementary medical security fund is valid for two years from the date when the special receipt for medical expenses is issued (the trade union claim invoice is valid for two years). During the epidemic period, it can be extended for another half year on the basis of the original two-year validity period.
2. The original social security card can still be used if it is not damaged or lost before February 31, 2121; The original medical insurance card of foreign personnel can also be used, so there is no need to rush to get together at this time.
3. If the expiration date of Shanghai residence permit is after October 1, 2121, whether the holder can return to Shanghai in time or not, the system will automatically endorse it in the background without going to the community affairs acceptance service center.
4. If domestic people coming to Shanghai need to apply for residence registration or residence permit, they can apply through "Shanghai Public Security Population Management WeChat WeChat official account-Business Handling-Residence Permit Handling", and the related business will be handled online all the time.
5. Those who receive unemployment insurance benefits can apply for unemployment insurance benefits through the "Shanghai People's Society" app if they need to continue to receive them after the one-time application period expires.
6. Long-term insurance application and re-evaluation. Since October 31, 2121, the two functions of "One Netcom Office" and "Application for Long-term Care Insurance" under the "Application for Long-term Care Insurance Related Affairs" in the community affairs acceptance system have been temporarily closed, and the recovery time will be announced separately. For those who need to re-evaluate due to the expiration of the evaluation period, the on-site evaluation will be suspended. If the validity of the original assessment expires before the end of March 2121, its original long-term insurance treatment will last for 3 months.
7. If the registration of serious illness expires before June 31, 2121, the municipal medical insurance will be renewed for half a year.
8. The insured in this city can apply for the Medical Insurance Card and the Medical Record Book online through the platform of "One Netcom Office".
9. If the insured person has medical bills that need to be reimbursed due to emergency and other special circumstances, if the time limit for sporadic reimbursement exceeds before June 31 (within 6 months from the date of issuing the receipt), the application can be extended to February 31.
11. Extend the validity of invoice business for reimbursement of serious illness insurance in residential insurance. If the invoice that the insured meets the scope of reimbursement policy of serious illness insurance in residential insurance expires before June 31 (within 6 months from the date of receipt), it can be extended to February 31 to apply for reimbursement of serious illness insurance for residents.
11. If the insured person who leaves Shanghai fails to go through the medical insurance filing formalities in different places in time, he can do it through "One Netcom Office" or by calling the Shanghai Medical Insurance Office (62554238, 62554339, 62554611) to verify his identity and confirm relevant information.
12. The payment period of social insurance can be extended: due to the epidemic situation, flexible employees and urban and rural residents in this city can't register for insurance and pay social insurance premiums on time, so they are allowed to make up after the epidemic situation is over, and relevant supplementary procedures should be completed within three months after the epidemic situation is lifted.
13. ensure that all social insurance benefits are paid in full and on time: the social security agency will make timely approval of pension, work injury and survivors' benefits to ensure that all social insurance benefits are paid in full and on time. During the period of epidemic prevention and control, if the insured fails to go through the relevant treatment application procedures in time, those who meet the requirements after examination shall be reissued according to the regulations.
14. The application for the People's Republic of China Disabled Persons' Card, the inquiry and change of the appointment date for disability assessment, and the application for the reissue of the People's Republic of China Disabled Persons' Card have been suspended since February 4, 2121, and the specific recovery time will be notified separately.
15. The two functions of "Shanghai Disabled Motorized Wheelchair Purchase Registration" and "Shanghai Disabled Motorized Wheelchair Purchase Intention Registration" have been temporarily closed since February 5, 2121, and the specific recovery time will be announced separately.
marriage registration places
optimize the service process of marriage registration
implement the registration appointment system.
do a pre-examination before registration.
By fax, WeChat, QQ, email, etc., the pre-examination of marriage registration materials is conducted to shorten the on-site processing time.
guide peak shift registration.
judge the registration peak day.
Make an emergency plan to deal with the peak day of marriage registration during the epidemic prevention and control period, and give priority to the reserved marriage registration. Timely vacate the certification hall, marriage and family counseling room and other places as areas for diverting personnel to reduce the gathering of personnel.
adjust selective services.
suspend the services of non-statutory procedures such as marriage registration and certification, marriage and family counseling, and reduce the gathering and stay time of people.
Strengthen the prevention and control measures of epidemic situation in marriage registration
Preventive measures for the parties involved in marriage registration
Take temperature test for the parties who enter the marriage registration place and the accompanying personnel of special groups. Except for the disabled, the elderly and other special groups to register, other accompanying personnel are not allowed to enter the place. The parties and the accompanying personnel of special groups wear masks when entering the place.
preventive measures for marriage registration places
1.
Shanghai marriage culture exhibition hall, certificate issuing hall, marriage and family counseling room and other service places will be closed from now on to reduce the stay time of personnel.
2.
Disinfect the contact equipment and instruments of marriage registration regularly to ensure the normal operation of the equipment.
3.
The toilet is equipped with sufficient hand sanitizer, and the water supply facilities are normal. Clean up the garbage in time every day, and keep the environment clean and the air circulation.
funeral service institutions
environmental control of funeral service institutions
The places where the remains are served shall comply with the relevant provisions of Code for Architectural Design of Funeral Parlour (JGJ 124-1999).
The funeral service institutions should disinfect the indoor air every day. The air can be disinfected with efficient disinfectants or ultraviolet rays for 1 hour each time, 2-3 times a day.
during the epidemic prevention and control period, funeral service agencies do not hold people gathering activities such as wake, public farewell and public sacrifice.
personal protection
protection for workers who come into contact with the remains
They must wear work clothes, disposable working caps, disposable gloves and long-sleeved padded rubber gloves, disposable protective clothing, medical protective masks, goggles or protective face screens, work shoes or rubber boots, etc., and do a good job in personal protection.
protection of staff who are not in contact with the remains
Before entering the work area, the staff must have their body temperature tested and take personal protective measures seriously.
Protection of clients
Funeral service institutions should actively monitor and protect the health of clients, and should be equipped with necessary protective articles such as disinfectant and temperature measuring gun.
the client should cooperate with the funeral service institution to do a good job of temperature detection, consciously wear a mask and take personal protective measures.
Safety prevention and control measures
All funeral and interment service institutions should conduct all-staff training, improve their awareness and ability of safety protection, strengthen the health management of employees, and do a good job in temperature detection every day.
in the field of child welfare
code for epidemic prevention and control of child welfare service institutions
The child welfare service institutions mentioned in this code include child welfare institutions, assistance and protection institutions for minors, and social service institutions that provide centralized residential care and rehabilitation services for disabled children.
make emergency plans for prevention and control
publicize knowledge of prevention and control
implement closed management
1. completely cancel all concentrated activities in going out and institutions.
2. Stop all visits, condolences and volunteer services from outsiders, suspend interns' internship in institutions, and stop the rehabilitation of community children.
3. Take temperature measurement for all staff who enter the organization. If there is any abnormality (temperature exceeds 37.3), advise them to return, put an end to going to work with illness, report as required, and observe in isolation or seek medical treatment by themselves.
4. Except for special vehicles, employees and logistics vehicles, all outsiders and vehicles are not allowed to enter the organization, and the personnel and vehicles entering the organization should be disinfected.
Classified management by region
1. Clearly divide the dressing area and cleaning area of each department, and set up isolation areas and isolation rooms. Children with fever, newly admitted children and children returning from treatment in institutions shall be strictly observed in the isolated areas of institutions, so as to control risks in advance and prevent cross-infection.
strictly implement the protection process
implement the disinfection process in the institution.
Standardize child care
Relieve the emotions of employees and children
Ensure the supply of materials
Strengthen emergency support
Strengthen the standby system. The standby staff should be on standby at all times, and their mobile phones should be turned on 24 hours to deal with emergency situations at any time. Coordinate with the prevention and control headquarters and other relevant departments in the jurisdiction in advance, prepare emergency vehicles, and make emergency preparations for possible situations at any time.
Implement the monitoring and reporting system
Each department monitors the body temperature of children and employees daily, keeps records, and understands the physical condition of employees' daily contact relatives and cohabitants, and reports them to the prevention and control working group of the institution for summary.
code for prevention and control of epidemic situation of special children in communities
The special children in communities mentioned in this code include orphans scattered in this city, children in distress, left-behind children in rural areas, and children whose guardians are confirmed as COVID-19 and whose suspected objects are isolated for observation.
establish a daily contact and long-term care system
give priority to the special children in the community into the community epidemic prevention and control system
strengthen the basic living guarantee
implement the real life caregivers
help the children who are in trouble due to lack of guardianship or improper guardianship during the epidemic prevention and control period to coordinate and implement the life caregivers within 1 working days. Those who can't take care of their caregivers should be sent to the rescue and protection center for minors in their respective areas (temporary care places for children in distress), and the civil affairs department will take care of them by special personnel to provide temporary life care.
Incorporate key care objects in the community
Support special children in the community to live and study at home during the epidemic prevention and control period, provide services such as delivering vegetables and buying life and study articles for children's families who are difficult to go out due to physical disabilities, ensure the supply of materials for children's home life, and provide personal protective equipment such as masks for special children in the community who really need to go out to ensure their safety.
strengthen various forms of publicity and prevention
in the field of aged care services
improve the system of on-duty duty and online daily direct reporting
The municipal and district civil affairs departments and various aged care services have established epidemic prevention and control mechanisms, and actively implemented the guidance requirements of the municipal party committee, the municipal government and relevant departments on epidemic prevention and control.
the person in charge of the old-age care institution
is fully responsible for the prevention and control work, and formulates and implements prevention and control plans and emergency plans.
municipal and district civil affairs departments and pension institutions
establish a 24-hour emergency duty system to ensure smooth communication. At the same time, through the online direct reporting system, information such as returning elderly people, returning employees and personnel isolation will be submitted on time at 15 pm every day, and no late reporting, concealment or omission will be allowed.
Strict personnel access management system
For family visits, family members are not encouraged to visit pension institutions, and the elderly are guided and helped to establish contact with their families by means of video and telephone; If it is really necessary to visit the elderly because of special circumstances such as serious illness, critical illness or death, registration verification and body temperature monitoring should be done well; For non-immediate family members (guardians) and family members of the elderly who do not live in this city, visitors are temporarily closed.
For the elderly who leave the hospital during the Spring Festival
, the old-age care institutions should actively negotiate with their families, and then return to the hospital after the epidemic situation has stabilized, and ask their families for support and understanding. Older people who really need to return to the hospital will be isolated and admitted in the hospital. The isolated area will be observed for 14 days without abnormality before returning to the living area.
For employees who have returned to Shanghai
, all the old-age care service institutions require all the employees who have returned from Shanghai to observe at home for 14 days, and go to work after the observation is normal.
For employees in the hospital
, the qualified pension institutions are required to arrange staff to live in the pension institutions as much as possible; Staff who live outside should try not to take public transportation on their way to and from work, and avoid going in and out of crowded places. If there are suspected symptoms in their place of residence, they should seek medical treatment in time and report to the old-age care institution.
Do a good job in ensuring isolated places
. An isolated observation room should be set up in the old-age care institution, equipped with corresponding protective equipment and necessary living and nursing service conditions.
strengthen the internal protection of institutions
regularly measure the body temperature
pay attention to the health of the elderly
do a good job in environmental disinfection
stop gathering activities
ensure the services just needed for the elderly
The old-age care institutions should continue to do a good job in various services for the elderly while preventing and controlling the epidemic.
Do a good job in psychological comfort for the elderly
Strengthen psychological adjustment of the elderly, and give key care to the elderly observed in the isolation area. Actively do a good job in communication and explanation with family members, ease their nervousness, and strive for their understanding and support.
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