The word "ground handling" was originally a relatively broad concept in the civil aviation system, which is the general term for all ground services relative to "air handling". Broadly speaking, ground handling services should include all kinds of services provided by airports, airlines and their agents for passengers and shippers, as well as services provided by air traffic control, aviation oil companies and aircraft maintenance enterprises to airlines. From the narrow perspective of air passenger transport, this book limits the scope of ground handling services to all kinds of services provided by airlines, airports and other related enterprises, such as ticketing services, general services, check-in services, baggage services, security inspection services, joint inspection services, guidance services, etc. The basic framework of the textbook is also developed in this way, and its intention is to arrange the content of this book according to the ground service process that passengers can access as much as possible.

Contents

Chapter I Introduction to Civil Aviation Ground Service

Section I Civil Aviation Ground Service and Development of Air Transport Industry

I. Development Status of China's Civil Aviation Transportation Industry

II. Industry Framework of China's Civil Aviation Industry

III. Concept of Civil Aviation Ground Service

Section II Civil Aviation Ground Service Enterprises and Their Relationships

I. Airports

The relationship between the airport and airlines

Section III Ground Service Personnel

I. gfd

II. Code of Conduct

Chapter II Ticket Service

Section I Reservation Service

I. Ways and requirements for reservation

II. Reservation system

III. Passenger reservation record

Section II. Use of passenger tickets

other provisions on booking seats and issuing tickets in Section III

I. Time limit for issuing tickets for passengers to reserve seats

II. Connection time of flights

III. Restatement of seats

IV. Alternate ticket purchase

Chapter III General services

Section I. Introduction to ground transportation services at airports

Classification of inquiry service

II. Job responsibilities and requirements of inquiry service

III. Quality standard of inquiry service

Section III. Broadcast service of terminal building

I. Function and composition of broadcast service system of terminal building

II. Standard terminology of broadcast service of terminal building

III. Quality standard of broadcast service

Section IV. Information sign service of civil aviation company. Graphical symbols used for common information signs of civil aviation

Section 5 Commercial retail service of terminal building

I. Development status and characteristics of retail service of foreign terminal building

II. Problems existing in retail service of terminal building in China at present

Chapter IV Check-in service

Section 1 Basic knowledge of check-in service

I. Procedures of check-in service

II. Types of check-in service counters

Section II Handling passenger check-in procedures

I. Check-in preparations

II. Checking tickets

III. Seating arrangements

IV. Closing check-in counters

VI. Check-in procedures for electronic tickets

Section III Job responsibilities and service quality of check-in service personnel. Quality standard of check-in service

Chapter V Luggage Service

Section I General Provisions of Luggage

I Definition of Luggage

II Classification of Luggage and Relevant Provisions

Section II Luggage Transportation Process

I Packaging of Luggage

II Receiving and Transportation of Luggage

III Return of Luggage

Less luggage

III. More luggage

IV. Transport and delivery of fast-running luggage

V. Damaged luggage

VI. Stolen or lost contents of checked luggage

VII. Lost left-behind luggage and carry-on articles

Section IV. Compensation for lost luggage

I. Compensation for lost luggage

II. Place of accepting compensation

VI. Time limit for raising objections and handling of litigation

Chapter VI Security Inspection Service

Section I Rules and Regulations of Civil Aviation Security Inspection

I. Definition of Security Inspection Service

II. Relevant systems of Civil Aviation Security Inspection

III. Introduction to China Civil Aviation Security Inspection Rules

Section II Document Inspection

I. Procedures and methods for checking certificates

Section III Personal examination

I. Post setting and responsibilities of personal examination

II. Methods of personal examination

III. Essentials and procedures of personal examination

IV. Key objects of personal examination

Section IV Inspection of articles

I. Scope of inspection of articles

II. Prohibited articles. Aircraft surveillance

Chapter VII Joint Inspection Service

Section 1 Customs

I. Customs clearance for inbound and outbound passengers

II. Management of inbound and outbound articles

III. Taxation measures for baggage and postal articles

Section 2 Frontier defense

I. Entry inspection

II. Exit inspection < Safety inspection

Section III Inspection and Quarantine

I. Health quarantine

II. Animal and plant quarantine

Chapter VIII Guidance service

Section I Guidance service for outbound flights

I. Preparation before boarding

II. Check-in at the boarding gate

III. Guidance work

IV. Guidance for special passengers. Special passenger guidance service

Section III Job responsibilities of guidance service

I. Job responsibilities of guides

II. Job requirements of guides

Chapter IX Special passenger transportation

Section I Important passenger transportation

I. Scope of important passengers

II. Classification of important passengers

III. Reception of important passengers

Services for unaccompanied children

Section III Services for pregnant women

I. Services for pregnant women

Section IV Services for sick and disabled passengers

I. Scope of sick and disabled passengers l

II. Classification of sick and disabled passengers

III. Services for sick and disabled passengers

Section V Services for other special passengers < Extra seated guests

chapter 11 abnormal transportation service

section 1 abnormal passenger transportation service

1. Missed flight, missed ride and wrong ride

2. Lost boarding pass

3. Flight without ticket

4. Flight oversold

5. Passengers refused to board the plane

Section 2 abnormal flight service. Flight return

VI. Alternate flight

VII. Airport service quality standard when the flight is abnormal

Chapter XI Aircraft maintenance and ground support services

Section I Aircraft maintenance

I. Definition of aircraft maintenance

II. Working mode of aircraft maintenance

III. Aircraft maintenance work of airlines

IV. Aircraft troubleshooting.