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Store manager annual personal work summary Part 1Clothing store for a clothing store manager plays a leading role of course. For a good economic efficiency of clothing retail stores, one is to have a professional manager; two is to have good professional knowledge to back up; three is to have a good management system. With the heart to observe, with the heart to communicate with customers, you can do well.
Specifically summarized as follows:
1, conscientiously implement the company's business policy, while the company's business strategy correctly and timely conveyed to each employee, play a good bridge role.
2, do a good job of the ideological work of the staff, the unity of the staff in the store, fully mobilize and play the enthusiasm of the staff, to understand the advantages of each employee, and to play its strengths, to do the amount of talent applicable. Enhance the cohesion of the store, making it a united collective.
3, through a variety of channels to understand the industry information, understanding of the customer's shopping psychology, to know themselves and their peers, the heart of the matter, targeted, so that our work is more targeted, so as to avoid unnecessary losses brought about by this.
4, lead by example, do staff table handsome. Continuously instill the corporate culture to the staff, educate staff to have a sense of the overall situation, do things from the overall interests of the company.
5, by thoughtful and meticulous service to attract customers. Play the initiative and creativity of all employees, so that employees from passive let me do to active I want to do. In order to create a good shopping environment for customers, for the company to create more sales performance, leading employees to do their jobs in the following areas.
First of all, do a good job of cleaning every day, to create a comfortable shopping environment for customers;
Secondly, proactive customer service, as far as possible to meet the needs of consumers; to continue to strengthen the sense of service, and with a heartfelt smile and polite and civilized language, so that the customer is satisfied with leaving the store.
6, dealing with inter-departmental cooperation, collaboration between the upper and lower levels of work, less whining, more enthusiasm, and objectively look at the work of the problem, and with a positive attitude to solve it.
Now, the management of the store is gradually moving towards data, scientific, management tools to enhance the store manager has put forward new work requirements, skilled business will help us to achieve the operational indicators. The new year has begun, the achievements can only represent the past. I will be more skillful and skilled business governance of our East China store.
In the face of the work of 20XX, I y responsible. To keep a clear mind at all times, clear the way forward, focusing on the following aspects of hard work:
1. Strengthen the daily management, in particular, to grasp the management of the groundwork;
2. Increase the internal training of employees, to comprehensively improve the overall quality of the staff;
3. Establish a high degree of loyalty to the company, dedication to work, the overall situation, all for the company's economic growth. Company, for the company to comprehensively enhance the economic benefits of adding bricks and mortar.
4. Strengthen the unity and cooperation with various departments, the brotherhood of the company, to create the most favorable, seamless working environment, remove the discordant notes, play the staff's greatest enthusiasm for work, and gradually become a team of the best.
Store manager annual personal work summary Part 220xx year is about to pass, in the six months of the time in the residence of ease, the sense of too much, but also learned too much. From the beginning of the cleaning to the current store manager, which also experienced a lot, there are laughter, there are uncertainty and confusion. We have doubts, fear, but thankfully now we insisted. Here I summarize the work experience and some of the problems during this time.
A store is like a home, the store manager is the head of the family. Parents have to manage all the problems of this home, personnel, goods, health, display, equipment, security ...... All aspects should be well taken care of, any small details can not be considered, it is possible to bring adverse effects to the work.
The store manager is also a store leader, is the corporate culture information transfer link, is the company's policy implementers and specific operators; is the spokesman for corporate products, is the core of the store.
Therefore, the store manager needs to stand in the position of the operator, comprehensive, scientific analysis of store operations, and fully implement the company as a store manager is not just need to understand the superior issued tasks and objectives. But also in order to achieve this goal need to do what, how to do to achieve the best results. Each customer's information should not be set in stone, but to continue to enrich, pay attention to each customer detail information point by point to accumulate, so that, in communication with the customer in order to let the customer really feel care.
In addition, through the continuous analysis of the same customer consumption data, will provide the most direct basis for the development of targeted service and sales strategy for the customer.
Away from the single is the most direct and effective means of obtaining new customer information, especially in the case of insufficient customer flow, as a daily routine, on the one hand, the human resources can be utilized to the fullest, but also through the work of a better understanding of the customer.
Telephone follow-up customers is an effective means of extending the service outward, after-sales tracking of the service situation will greatly facilitate the consolidation of the relationship between new customers and customers with signs of loss.
In short, to be a qualified store manager, we must do the overall situation, both inside and outside, publicity is to drive the lifeblood of the development of the store, only with enough new customers to live up the store. At the same time, the quality of service and understanding of customers can not be ignored, otherwise all the previous will be in vain, will be meaningless. In addition, the store's business management should always pay attention to, which is the basis of store operations.
First, the establishment of a hierarchical management system, job duties are divided into fine-tuned, from top to bottom. So that everything is managed, pieces can be implemented to prevent the emergence of dead-end phenomena.
Second, pay attention to the training of staff in the store, cultivate employees, sales staff of collective honor and sense of ownership, proud of the store, so that each employee, sales staff to give full play to their potential, so that it has a love of work and dedication, service enthusiasm and thoughtfulness, know the business, management of high-quality personnel.
Third, the establishment of a clear system of rewards and penalties to motivate and discipline employees, sales staff work, so that the store has become a united and collaborative collective, invincible in the competition.
Fourth, to create a good peripheral environment, coordinate with government departments to reduce unnecessary trouble.
In a word, the market is good, the situation is grim. If in the short term did not do the market well, did not seize this opportunity, we are likely to lose this opportunity, never have the opportunity to be in this market. I will conscientiously implement the company's brand strategy, and fully play the function of store manager. In the future work to strive to improve, in the new year I will do a better job in their own work, with a sense of responsibility to do things, with a sense of gratitude to do people, so that Shengshi's business to do more.
Store manager annual personal work summary Part 3I came to the residence in August 20xx, four months, from doing cleaning to the current assistant store manager. Among them, there are bitterness and joy. For me without professional skills, in order to be better able to do my job, I have to learn as I go, and at the same time have to spend more time than others to work hard to return to the company, return to the employer. So the only choice I have is to work my butt off.
In such a big family, there is no previous management experience, in addition to instilling in the employees the tasks issued by the company, the most important thing is to learn with the employees, communicate the mindset and other aspects of the problem. Let everyone understand the purpose of our work and the company's requirements for us, so we want everyone in addition to be able to learn some of the skills, but more importantly, to learn to be a man of reason. To encourage employees to do excellent staff, everyone is the best.
Details determine the success of the cause, so we have to focus on the details, we work here, the main purpose is to do a good job of service. How to do a good job of service, is the focus of our work, in the process of service, there will be a variety of problems, and waiting for me is how to solve the problem. So I give myself the task is not afraid of problems, problems to learn how to solve the problem.
As an assistant store manager, I first want to clarify their responsibilities, specifically summarized as follows:
1, with the work of the store manager, work in a timely manner to coordinate and communicate with the store manager, and do a good job of statistical work
2, conscientiously carry out the company's business policy, while the store's business strategy correctly and in a timely manner to convey to each employee, and to play a good bridge to start and finish. The role of the
3, do a good job of the staff's ideological work, unite the staff of the store, fully mobilize and play the enthusiasm of the staff, to understand the strengths of each employee, and to play its strengths, to do the amount of talent applicable. Enhance the cohesion of the store, making it a united collective.
4, through a variety of channels to understand the industry information, understanding of the customer's shopping psychology, to know themselves and their enemies, the heart of the matter, targeted, so that our work is more targeted, so as to avoid the unnecessary losses brought about by this.
5, lead by example, do the staff table handsome. Continuously instill the corporate culture to the staff, educate staff to have a sense of the overall situation, do things from the overall interests of the company.
Store manager annual personal work summary Part 4As a service industry, the quality of service is one of the company's key. Looking back at the past year, under the correct leadership of the company's leadership, our work focuses on the company's business policy, purpose and efficiency goals, closely around the company's proposed focus on the work of the company to follow the company's various work deployments.
Farewell to the achievements of the 20xx, ushered in the hopeful 20xx. to this big family has been six months, the past six months, there are pay and harvest; there are laughs and tears. 20xx year, in the manager of the correct leadership, in the active support of colleagues and vigorously help, I can be strict requirements for their own, better to complete the work of the task, summed up the harvest a lot!
First, looking back on the first six months
1, we are living in the service economy era. Service has penetrated into many details of life, everyone is enjoying the service of the "customer", but also for the "customer" to provide services to the individual. Because of this, my work should be more perfect for our customer service as the center to provide customers with faster, more efficient, high-quality service. Real people do things, is the concept we uphold, do my best to meet the requirements of each service detail, give me a chance to return the company a satisfaction! I will, as always, do more and better without fail. Shortcomings: lack of passion and enthusiasm for the work, not enough initiative, self-confidence;
2, hairdressing for me is a new field, through continuous learning and practice in the work can be very good with colleagues and superiors and teachers: each activity during which I can analyze their own customers with the teacher or the teacher to do the three in and three out, and promptly tell the teacher to tell the customer's care in an emergency situation. I can analyze my customers together with my teachers or teachers during each activity, do three in, three out, and tell teachers in time about the customers' unexpected situation in the care. Therefore, we have achieved good results; shortcomings: the customer's understanding is not thorough enough;
3, can actively participate in the company's activities and training: in the training can take the initiative to answer the teacher's questions, and successfully passed the examination of each training course to obtain a passport. And can be applied to the work. Weaknesses: I still can't boldly share my feelings and insights. In the future, we must overcome this problem;
4, will take the initiative to the store manager, store assistants, the front desk sisters to ask questions do not understand the problem, professional knowledge: every time the work encountered difficulties or condensation will be timely to ask the leadership and colleagues until the problem is solved, and always remind themselves to have a good learning mentality. Shortcomings: when doing sales is not bold enough and customers open, professional and business level is still lacking, the technique should also be strengthened.
Every day at work there are a lot of problems occurring, we need to do to be good at finding problems, grasp the problem, and in the first time to solve it, to enhance their own business capacity. In my manager (xx manager), store manager and store assistants and our family xx and family help care and support, and uphold the company's cultural philosophy - there is no perfect individual, only the perfect team. I successfully and exceeded the completion of my 20xx annual goals.
Second, look forward to 20xx
In the past to abide by the achievements and good work methods, and strive to improve last year's shortcomings in 20xx, so that the work on a new level, especially in this list of the following 20xx work plan and work objectives:
1, first of all, to set their own annual goals!
(1) seriously grasp their target customers, do a good job of xx professor for us to make three forms, strictly do a good job of thirteen steps process, moving service every customer. Understand the needs of customers;
(2) seriously do a good job of the beauty file, and well improve it, pay attention to the details.
2, learning
(1) to participate in the company's various training, to learn the company's every maneuver, learn professional knowledge, improve the level of business, sales ability and skills, to learn the things flexibly applied to the work;
(2) to learn to be grateful, to learn from others, but also to learn to make up to make themselves beautiful. Really do: happy work! Happy growth! Easy to make money!
(3) learn to recognize themselves, to experience xx teach us twenty-seven style. Learn to accept and adopt.
Come to the company often think about really lucky, very grateful to the company can give us such good benefits, I believe our future is bright! In short, my progress and achievements are inseparable from the careful care and guidance of the leaders and colleagues of the strong support and cooperation. What's more, I would like to thank my colleagues for their help. In waving yesterday's moment, we will usher in a new year, on the past achievements, will not be arrogant, down-to-earth step by step to go on, on the past shortcomings, will be unremitting efforts to strive to do, I will take action to prove that my efforts, I am more aware of the acquisition is not by way of brilliant, but by continuous efforts. 20xx year is a brand new year, but also a year of self-challenge, I will Efforts to correct the shortcomings of the past year's work, the new year's work to do a better job for the company's development prospects to do their part.
Store manager annual personal work summary Part 5In such a large family, no previous management experience, in addition to instilling the staff of the company's tasks, the most important thing is to learn with the staff to communicate with the mindset and other aspects of the problem. Let everyone understand the purpose of our work and the company's requirements for us, so we want everyone in addition to be able to learn some of the skills, but more importantly, to learn to be a man of reason. To encourage employees to do excellent staff, everyone is the best.
Details determine the success of the cause, so we have to focus on the details, we work here, the main purpose is to do a good job of service. How to do a good job of service, is the focus of our work, in the process of service, there will be a variety of problems, and waiting for me is how to solve the problem. So I give myself the task is not afraid of problems, problems to learn how to solve the problem.
As an assistant store manager, I first want to clarify their responsibilities, specifically summarized as follows:
1, with the work of the store manager, work in a timely manner to coordinate and communicate with the store manager, and do a good job of statistical work
2, conscientiously carry out the company's business policy, while the store's business strategy correctly and in a timely manner to convey to each employee, and to play a good bridge to start and finish. The role of the
3, do a good job of the staff's ideological work, unite the staff of the store, fully mobilize and play the enthusiasm of the staff, to understand the advantages of each employee, and to play its strengths, to do the amount of talent applicable. Enhance the cohesion of the store, making it a united collective.
Store manager annual personal work summary Part 6Accompanied by the festivities of New Year's Day and the arrival of the Spring Festival, the bell of 2022 is about to ring. First of all, I wish all the leaders good health and smooth work. Under the careful guidance of the company's leaders and the support of all the staff in my store, I was promoted from a grass-roots employee to store manager. Here, I take this opportunity to thank all the leaders of the company for their trust in me. Now I will summarize the year's work as follows.
First, the business situation
Since the opening of the overall is not ideal, hard work for a year, but not to the company's profit, and also a lot of money loss, which makes us very guilty.
Second, the operation
Monthly turnover up and down is not stable, but the cost is reasonable, the effect is less than ideal.
Third, quality, health, service
As a store manager, I strictly control, things produced in accordance with the standard strict implementation. During the period, I listened carefully to all aspects of the comments and suggestions, summarize the monthly problems, and timely improvement, to ensure that the quality of meals for customers.
Health and safety, strict implementation of the company's rules and regulations, and seriously grasp the food hygiene and safety, to put an end to the situation of raw and cooked not divided. Ensure the safe use of water, electricity, gas, at the same time, every day after the closing of the self-check and the supervisor to take turns to check the safety and hygiene, to prevent the occurrence of various types of accidents, so that the security worry awareness alarm bells ringing.
Service we are now doing the worst, just opened when the staff is sufficient, there is the front office to headquarters to learn personnel, service is still good, and then the flow of service personnel is relatively large, the recruitment of professional personnel, resulting in a decline in service, recently I contacted the head of the front office, so that she took the time to come over to the training training.
I do not do well enough in the cost and some details, to be further improved, in the future work, I actively learn from the head chef of each store, and strive to maximize the benefits of the company, *** with a win-win situation. In the future work, I hope that all leaders to put forward valuable advice and suggestions, we *** with progress, *** with the development!
Looking ahead to 2022, under the guidance of the leaders and the support of the staff, I will set an example, highly strict requirements for themselves, leading the staff to provide diners with exquisite dishes and quality service, and do their best to work hard and conscientiously, do their jobs, and strive for turnover to a new level.
More concern for the staff life, more communication, more training in the technical aspects of the work, for the company to cultivate useful talents. Actively publicize the company's culture, improve the professionalism of the staff, to retain the staff's heart, so that employees feel at home in the company's general warmth.
Strictly control the cost of food, to achieve the rationalization of the use of materials, good into the receipt, inspection of goods off, set up less goods, hard to ask for goods, no backlog, no waste of ideas. Do a good job of accounting for the cost of each stall, to help employees establish a sense of savings.
I have been working in the catering department for more than x years, there are sorrows and joys, I feel very fulfilled, and it will help me a lot in my future career, and here I would like to say thank you to all the leaders.
Store manager annual personal work summary Part 720xx this year is nearing the end of the year, this year's time, I am in the company's growth very quickly, under the guidance of the headquarters, I and the sisters of xx, work together, each link are fully cooperate, in this year's time, our performance has made a significant breakthrough, I am proud of our this team. In Pritikin, I grew from a beautician to a store manager. Along the way, we experienced laughter and tears, but in the end we achieved good results, and I would like to express my gratitude to all of you.
In 20xx, our XX directly-managed stores have an average performance of more than X million dollars per month, every activity we all work together, our store was named the best directly-managed stores in XX, our colleagues in the store, treating customers like first love, always full of enthusiasm, full of vitality. In addition to our store to create a high performance, at the same time to be able to cooperate with the company to assist the franchise, travel to various regions, by the majority of customers consistent high praise, here please give us a round of applause to ourselves.
20xx year, we are going to be in this new page, writing belongs to our xx brilliant, I hope that we work together, in 20xx year, can continue to carry forward the Pritish people excellence, stop to the best business philosophy, to our customers to provide the best quality service. 20xx year, the sales target of our store is xx million, we have confidence?
Year-end summary, there are two main points:
1. Review of the main work in 20xx, the beginning of the work of some of the achievements, as well as the reasons for the achievements, and at the same time, for the failure of the case, to learn what lessons.
2. The direction of the next year's efforts, as well as the need to accomplish the goal.
In the whole process of summarizing, need to pay attention to the following issues:
1. Speaking tone taboo pompous, empty, to use the facts to speak, with the data to speak, is the most conducive to persuade, in the usual summary of the work, to be mindful of the record, each day, each month's data.
2. Summarize, to tune in clearly. To first go through in their own minds, clear what they summarize.
3. Identify problems and make constructive suggestions. Salon manager's job is to manage the entire salon, salon manager in the usual work, to pay attention to observe, think about how to make the development of the salon more and more good, put forward solutions.
4. Do a good job planning for next year's work, which is very important, the salon director must pay attention to, from the actual ability of the staff to develop a practical plan.
Store manager annual personal work summary Part 820xx year is coming to an end, in this nearly a year's time I have a little harvest through hard work, near the end of the year, I feel the need to do a summary of their work. The purpose is to learn from the lessons, improve themselves, so as to do a better job, they have the confidence and determination to do a better job next year. The following I briefly summarize the work of the year.
First, the work of the overview
In not responsible for the work of the Ministry of Marketing before, I am not xx sales experience, only by the enthusiasm of the sales work, and the lack of xx industry sales experience and industry knowledge. In order to quickly integrate into the industry, to the company, everything from scratch, while learning product knowledge, while groping the market, encountered sales and product difficulties and problems, I often consult the xx manager and the Beijing head office of several leaders and other experienced colleagues, and together to seek solutions to the problem and some of the more difficult customers to study the targeted strategy, and achieved good results.
Through continuous learning of product knowledge, collecting information between the same industry and accumulating market experience, I now have a general knowledge and understanding of the xx market. Now I gradually can clearly and fluently respond to the various issues mentioned by customers, accurately grasp the needs of customers, good communication with customers, so gradually gained the trust of customers. So after half a year of hard work, but also made a few successful customer cases, some quality customers have gradually accumulated to a certain extent, the understanding of the market also has a more transparent grasp. In the continuous learning of product knowledge and accumulation of experience at the same time, their own ability, business level than before have a more substantial improvement, for some changes in the market and competition between the industry, and now can come up with a more complete program to cope with some emergencies. For a project can be the whole operation down.
Second, there are shortcomings
For the xx market understanding is not deep enough, the technical problems of the product mastery is too weak, can not be very clear to the customer to explain, for some of the big problems can not quickly come up with a good solution to the problem. In the process of communication with customers, overly rely on and trust customers, so as to cause a series of adverse reactions. This job is not done well, I feel that I still stay in the position of a salesperson, the training of market sales staff, guidance is not enough, affecting the sales performance of the marketing department.
Third, the department work summary
In nearly a year's time, after the marketing department of all staff *** with the efforts of our company's product awareness in the Henan market is gradually recognized by customers, good after-sales service coupled with the excellent quality of the product to obtain the customer's unanimous praise, and also made a valuable sales experience and some successful customer cases. This is what I think we do better, but in other aspects of our work in our practice there are still big problems.
Four, next year's work plan
1, the establishment of a familiar with the business, and relatively stable sales team. Talent is the most valuable resource of the enterprise, all sales results are originated from a good sales staff, the establishment of a cohesive, cooperative spirit of the sales team is the root of the enterprise. In next year's work to establish a harmonious, lethal team as a major task to grasp.
2, improve the sales system, the establishment of a set of clear and systematic business management approach. Sales management is the enterprise's oldest problem, sales staff traveling, see customers in a laissez-faire state. The purpose of improving the sales management system is to allow sales staff to play a subjective initiative in their work, a high degree of responsibility for their work, and improve the sense of ownership of the sales staff.
3, cultivate sales staff to find problems, summarize the problem, and constantly self-improvement habits. Cultivate sales staff to find problems, summarize the problem aims to improve the overall quality of sales staff, in the work of the problem can be found to summarize the problem and be able to put forward their own views and suggestions, the business ability to improve to a new level.
I think the company's development next year is with the overall quality of the entire company's staff, the company's guidelines, team building is inseparable. Improve the standard of execution, the establishment of a good sales team and have a good working model and working environment is the key to work.
Store manager annual personal work summary Part 9A year of beautician work time, their own beautician professional service is not already penetrated into the details of life it everyone is being enjoyed by the customer, and the best service for the customer to provide the best service to the individual. Review the work of 20XX, I do my best to meet the needs of each customer, to achieve uniformity of service details, and strive to provide customers with comfortable, high-quality service. Like to summarize each stage of the work, always make my work better.
A work task completion rate
This year's work task completion rate of up to xx percent, summarizing the completion of the effect is not bad, and gain a lot. I will strive for next year's work completion indicators, to complete more than xx percent, so that their ability to get a good upgrade.
Second, the work of the existing problems
20XX, for me is to show a brand new own x years. In the beautician's work, I found that my understanding of the customer is not thorough enough, for the customer's needs in terms of, it is more difficult to guess. However, I know the source of the problem is because the reception of the customer is not enough, the experience is not rich enough, the ability to judge and deal with the ability to be weaker.
Third, the work of the gains and shortcomings
Every day in the work of a lot of problems occur, I'm more likely to grasp the problem, and in the first time to go to the senior to help answer to improve their own ability. For the beautician work, there are some shortcomings is, lack of passion and enthusiasm for the work, not enough initiative, self-confidence. Do not be bold enough to do sales and customer opening, professional beauty knowledge and business level is still lacking, practical skills should also be strengthened.
Fourth, the work needs to be improved
This month, in the process of work, there are some professional beauty knowledge to seek help, and is not good at selling products to customers. Next month, we need to improve these days: to enrich the professional beauty knowledge, to the best state to sell products to customers, to improve their own beauty techniques practical skills.