there are the following points in communication between waiters and guests:

(1) waiters should strengthen customer awareness

1. guests are the "parents" of the restaurant

2. guests are the service objects of the restaurant

3. guests are people who come to the restaurant to seek services

4. guests always have a lot of requirements

5. guests are full of blood.

(2) Several elements of establishing a good customer-me relationship

1. Remember the guest's name

In customer service, remembering the guest's name and addressing the guest appropriately by the guest's surname can create a harmonious customer-me relationship, and for the guest, when the employee can recognize him, he will feel proud.

2. Pay attention to the choice of words

Talking, talking, serving and saying goodbye to the guests with appropriate words can make the guests feel that the relationship with the waiter is not just a simple relationship of buying and selling goods, but a humanistic relationship of serving and being served.

3. Pay attention to the voice and intonation when you speak.

Tone, intonation and voice are the "strong points" of the content of the speech, which are often more important than the content of the speech. From these aspects, guests can judge whether you are welcome or bored, respectful or rude behind the content of your speech.

4. Pay attention to listening

Listening and speaking is one aspect of communication with guests in our customer service. Paying attention to listening can show respect for guests, and at the same time help us to know more about them and serve them better.

5. Pay attention to facial expression and eyes

Facial expression is the expression of the waiter's inner feelings. Even if you don't say it in words, your expression will still tell the guests whether your attitude is good or bad. When your eyes meet the guests unexpectedly, don't avoid or stare at them. You should show the sincerity of your service to the guests through appropriate contact, because the eyes are the windows of the soul.

6. Pay attention to standing posture

Standing posture can reflect whether you are harsh, bored, cold, caring, paying attention, welcoming, etc. When meeting guests, you should stand well and avoid turning your back on them.