The reporter learned from the Consumer Association and the 123 15 Complaint Center that the current shopping card consumption and other issues have become hot spots of complaints. According to the industry and commerce department, the gift card expired, but the service in the designated shopping mall was terminated, and the balance still belongs to the consumer. Consumers can ask for a refund of the balance or ask the card issuer to extend the validity period of the card.

123 15 the command center said that the service period marked on the gift card refers to the contract performance period between the consumer and the operator. Once it expires, it can only show that the service agreed by both parties has been terminated, but the ownership of the amount in the card still belongs to the consumer and the merchant has no right to confiscate it.

Therefore, stealing the balance in the card just because the service has expired is indeed an infringement on the rights and interests of consumers and constitutes unjust enrichment. Consumers have the right to ask operators to return the balance in expired shopping cards.

Extended data

Current consumption cards (including beauty cards, shopping cards, catering cards, swimming cards, fitness cards, health cards, etc.). ) if it is sold in entertainment places, restaurants and cultural places, and the validity period is unilaterally stipulated, it will be marked as expired.

In fact, these are unilateral "overlord clauses", and consumers can seek help from the industrial and commercial departments to safeguard their legitimate rights and interests.

If the shopping card only indicates the validity period of one year and does not indicate the effective start and end time, it can be used for a long time; If the effective start and end time is clearly specified, consumers can also ask the merchants to extend the validity period and continue to consume the balance.

Phoenix. Consumers can say "no" to the confiscation of the gift card after its expiration.