under normal circumstances, the performance of a store in the first one to five years is a phenomenon of continuous growth, which keeps at a certain point slowly. When the store reaches a sustainable balance point, the company should send outstanding talents to the store in the rear, and then expand the market in the form of opening new stores. However, there will be a lack of teaching in many shops. After a store manager leaves, his performance will decline; After a large number of old employees left, their performance declined, and the change of anyone led to the instability of their performance. The reason for this phenomenon was that the teaching culture of the store was not formed and there was no continuous supply of new energy. The lifeblood of the store's performance is in the hands of a few old employees. Once the old employees change, everything has to be done all over again. Therefore, it is necessary to establish a perfect shop teaching culture. The five steps of teaching are as follows: < P > Only pay attention to how to teach, while ignoring the previous steps.

1. What to teach?

new employees are not newcomers in the industry, but newcomers in the company. If you don't lead after joining the company, you will follow his previous company standards, but each company's culture and standards are different. If there is no quantifiable assessment standard, newcomers will not know what is right and what is wrong. In terms of teaching, it is mainly to enable newcomers to integrate into the store culture and team culture more quickly. Specifically, it is necessary to master:

nine necessary operating procedures of the store

-ten systems of the store: the system is a * * * knowledge reached by everyone, not the requirements of superiors to subordinates. How many employees actually don't know the company's system, and when they don't know the system, they may break it. The system does not require much. Let all shop assistants discuss it by themselves, list ten most important systems, and implement them after everyone has reached an understanding and signed it for confirmation. Only in this way can the system play its role.

-employee's assessment criteria: quantify as much as possible and have data, so that employees can clearly know the specific criteria

-daily reward mechanism:

-promotion mechanism:

-teaching process:

-sales process:

-goods in and out of the warehouse process:

-collection process:

2. Who?

Teaching ability is secondary, while willingness is primary. If willingness is low, good results will not be achieved. It doesn't matter if the ability is low. In the process of teaching, the instructor should further consolidate his previous knowledge. With the improvement of the ability of the instructor, the progress of the instructor will be faster.

six kindnesses that a teacher should possess:

-Love: Teaching is a process of assimilation. If you want to assimilate, you must first influence it. Without love, nothing will change fundamentally. The first step in teaching is to make the other person like you, the second step is to make the other person admire you, the third step is to let the other person follow you, and do the first two steps well, and the third step comes naturally. In the process of teaching, we should teach with love, not with position or ability to make the other party yield. Specifically, efforts should be made in the following details:

1. Always be caring and attentive, and send the couple a breakfast to be nice.

2. escort the newcomers. If he does something wrong, don't let others say he is. Only the tutor can criticize him, but no one else can. This is a hard and fast rule. When everyone can criticize newcomers, newcomers will be under great pressure and make more mistakes.

3. Always communicate with new people with a smile, and don't be fierce. Criticize with a smile. This is the master. Your criticism is to make him stop making mistakes next time, not to make him feel more depressed.

4. praise the newcomer in front of his superiors. Anyone will perform well in a certain respect, pay more attention to details, tap his advantages, and encouragement is always more useful than criticism.

5. Give him a small gift on the first day of employment, and also give him one when he officially takes up the job. The gift can be inexpensive, but it can warm his heart.

6. Give him his birthday. As long as you do it with your heart, the other person will definitely feel it. Don't treat him as a formality, as a task.

-Patience: Many tutors will be eager to get fast, and when they see that the newcomers can't keep up with their studies, they will be anxious and upset. You should know that your experience has been accumulated for many years, and you only think that the newcomers can learn your many years of experience in a few days and lower some standards. Don't use your ability level to measure the newcomers. This is not appropriate. Teaching is not a time point, but a time period, and it is necessary to accept the characteristics that newcomers are slow to learn at first. It is a process from quantitative change to qualitative change for newcomers to learn new skills. Don't just be quick, practice repeatedly, and what is slow is often fast. Several possibilities of consuming care:

-I can't teach at all: How many teaching methods have you used? Some people have six or seven years' teaching experience, others have used the same teaching method for six or seven years. Maybe your teaching method is only suitable for one kind of employees. When another kind of employees appears, your teaching method will not work. At this time, you should adjust your own teaching method instead of accusing the newcomers of not teaching.

-the other person's reaction to you is very cold: teaching is a process of assimilation. If you want to assimilate, you must first influence it, and then you can assimilate it. Don't refuse to teach because of the other person's reaction.

-The other party is disobedient and doesn't do what you say: Don't cling to your own method. When the other party has a better method, support him to do it within your control. Maybe his method can bring you unexpected surprises

-Careful: the carefulness of teaching is mainly reflected in two aspects, one is the carefulness of work skills, and the other is the carefulness of new people's mentality. Four steps of teaching work skills:

-I'll see what you do: at this time, we look at the current level of newcomers. Newcomers are not necessarily newcomers in the industry, but newcomers in the company. Knowing the current level of newcomers, we can probably know which aspects of teaching in the later period can be emphasized and which aspects can be slightly taken over.

-I'll do it. Look: This step is mainly to let newcomers know what the company's standards are.

-You and I * * * do it: * * * experience together and build feelings. Sometimes you know what mistakes a newcomer will make, but you can't tell him directly. If you tell him, he will lack the sense of experience. Only by experiencing the process of making mistakes will he have a deep memory and won't make it again next time. In the meantime, if you take teachers and new people, if you and I do it together, we can not only supervise new people, but also build deep feelings.

-I'll see what you do: I'll see what you do at this time, testing the work achievements of newcomers

? Careful teaching is also reflected in the mentality: pay attention to the new students' immediate mentality and constantly adjust their teaching mode

-Rest assured: how fast you go out as an apprentice depends on how relieved you are.

-In the shop, we often see the instructors busy themselves, while the newcomers have nothing to do. Ask the reason. One kind of answer is that they think the newcomers are inefficient, so it is better to do it themselves quickly, and the other is that they are afraid that the newcomers can't do it well. In teaching, we must know how to authorize, hand over some of our affairs to newcomers, and don't be afraid of newcomers making mistakes.

-Of course, authorization doesn't mean waiver. You must do it with others for the first three times. Step one, teach them by hand. Step two: watch him do it. Step three, watch the results. Step four, listen to the report. This is a process.

-authorization should also be hierarchical. You can give the newcomers small things that are not easy to make mistakes, and then give them small things that are easy to make mistakes. The third step is to give them big things that are not easy to make mistakes? Finally, give the newcomers the big things that are easy to make mistakes, step by step.

-when an employee makes a mistake, the instructor should be brave enough to take it, which is the necessary state of mind for the instructor.

-Modesty: Instructors should dare to admit that newcomers are better than themselves in some aspects, which is the best embodiment of personal charm and the greatest incentive for newcomers. Learn from the aspects of newcomers that are higher than yourself, and ask for advice with humility. On the other hand, you should accept others' evaluation of your teaching level with an open mind

-Self-confidence: the teacher should reflect on himself every day

-What did I teach him today

-How did I teach

-Did I teach? Please write specific examples

-how can I teach better?

-grade today's teaching work

-If the other person has a rejection of you, tell yourself that he was sent by heaven to temper himself.

3. Who to teach?

4. how to teach?

5. What are the benefits?