In Haidilao, the founder Zhang Yong believes that people are the cornerstone of Haidilao business. In Haidilao's internal magazine, there are two impressive sentences: advocating the principle of changing fate with both hands and establishing a fair and just company. The three major corporate goals of Haidilao: "opening Haidilao to the whole country" are only ranked in the third place, while "creating a fair and just working environment" and "the value of changing one's destiny with both hands becomes a reality in Haidilao" are ranked in the top two. Respecting and trusting people is the core value of Haidilao.

Undoubtedly, the institutionalization, standardization and routinization of foreign fast food have played an important role in ensuring the quality of products and services, but at the same time, it has suppressed human nature and the creativity of employees, as well as the sense of pleasure and accomplishment brought by creation. Haidilao believes that letting employees strictly abide by rules and procedures is equivalent to hiring only his men. The catering service industry is a typical high-intensity repetitive work industry. How can we make employees full of happiness? The answer is simple: let employees be creative in their work and emphasize interaction with customers. In Haidilao, encourage employees to interact with customers and let customers remember you. This kind of interaction starts from the moment the customer enters the door, and every employee can shine shoes for the customer (as long as the customer needs it). Here, wiping the table and the objects under it becomes very performing and ornamental. The company encourages employees to innovate and invent, and employees' inventions can also be named after employees. The company gives employees certain rights. Ordinary waiters have the right to order and return food freely. Whatever the reason, as long as the employees think it is necessary, they can send some dishes to the guests for free, and even avoid the cost of a meal. Treat employees as family. Haidilao's employees live in a regular community, can surf the Internet for free, and have special dormitory administrators to clean up. When a new employee makes a mistake, colleagues will point it out and correct it in time, saying to him/her, it doesn't matter, we have made such mistakes before. When the weather is cold, someone will boil ginger soup; If you come back late at night, your aunt will always wait for you. Today is your birthday. Someone will want to bless you for the first time.

Haidilao successfully created a home culture, relieved the worries of employees and enabled employees to devote themselves to their work. Haidilao built a private boarding school in Jianyang, and the children of Haidilao employees can go to school for free, only paying the book fee. In Haidilao, except for the foreign cadres in the engineering department, logistics center and finance department, the whole system advocates internal training and promotion, especially the cadres who manage stores, all of whom come from the grassroots. The expansion of the new store in Haidilao provides a career development space for Haidilao employees and a platform for their long-term development in Haidilao. Heart to heart, tide over difficulties, hand in hand, create miracles, have dreams, repay kindness, and create the future with both hands. This song is called "Join Hands Tomorrow", which is the shop song of Haidilao.