Hotel front desk refers to the staff who receive and entertain customers and guests in hotels or restaurants. Due to the different scales and business cores of companies and units, the work of the staff who hold this position is slightly different.

The main contents of hotel reception are as follows:

1, check gfd and go to work on time according to hotel regulations;

2. Read the log record carefully and complete the unfinished work of the previous shift;

3. Warmly receive guests from all sides and provide good service for guests;

4. When the guests arrive at the store, they should take the initiative to say hello to them;

5. Check in for guests accurately and quickly, and arrange all kinds of rooms reasonably;

6. Accurately grasp the room status and check the room status with the housekeeping department in time;

7, close contact with various departments, do a good job of guest information, information communication;

8. Proficient in business knowledge and operational skills, responsible for consulting and promoting housing, house prices and hotel service facilities;

9. Do a good job in printing and statistics of various reports;

10, can independently arrange individual or team rooms;

1 1. Check the room number of the team on that day and check with the room status;

12. handle the increase and decrease of rooms and house prices flexibly for teams and individual customers;

13, understand the customer situation and do a good job in solving emergencies;

14, carefully complete all the work assigned by the supervisor, and report to the superior in time when problems are found;

15, make a good reservation;

16, providing accurate wake-up service for guests;

17, go through the loan formalities;

18, check in and pick up the luggage.