Summary refers to a written material that social groups, enterprises and individuals review and analyze the study and work or their completion at a certain stage, and draw lessons and some regular understandings. Through it, we can correctly understand the advantages and disadvantages of previous study and work, so it is very necessary to write a summary. But I found that I didn't know what to write. Here are 7 year-end summaries of sales managers that I compiled for you. Welcome to share. Sales manager's year-end summary 1

In the busy work, we sent away 21xx years and ushered in a new year unconsciously. As a sales manager of the company, I mainly focus on the management of personnel. After a year's exploration and summary, I divide the management of personnel into two categories: system management and target management.

system management, as its name implies, is a kind of management method to restrain employees' work behavior by implementing management according to strict systems. Without rules, there is no Fiona Fang. Many problems have been found in just a few months, so in the new year, I will constantly improve various management systems and methods, and really implement them in action, and strictly urge employees to act according to the system.

Management by objectives, to put it bluntly, is the so-called task. The task must be completed after it is formulated. The sales volume of the business must be set for employees every month. In fact, this data is the goal. Considering the sales data of the terminal in recent months, how many months can this goal be achieved? This is also a question that I have been reflecting on and pondering for months. What is the reason why the sales volume can't go up? Is it really the employee's reason? Not exactly. Is the meaning of our existence to go to my superior every day and tell him that I have done everything I should, but do employees have some kind of problems? Then what is the meaning of my existence? After thinking about it for so long, I think that employees think that the monthly sales data of the business is the goal, and they have not turned this goal into a task, which is one of the reasons why the sales volume can't go up. In fact, it is very simple to turn the goal into a task, that is, to decompose the goal plan into every quarter, every month, every data and every detail, and to mobilize the enthusiasm of employees to seriously think about the channels and methods to achieve the goal. When the goal is decomposed, it becomes a task, which is what we must complete.

* * * system and objectives are my management direction next year, so I won't elaborate them one by one because of the trivial content. The work focus is roughly divided into five parts:

terminal promotion management system;

recruitment and training of employees;

employee attendance and attendance;

daily management of employees;

motivate employees to achieve goals.

I've learned a lot during my working here. Next, I'll introduce some of my insights to you from three aspects, and exchange and discuss with you.

I have a correct attitude

I have seen many problems, contradictions and difficulties during my work. Of course, these are inevitable, but I think the main reason why these problems and difficulties cannot be solved is attitude, which determines everything. People often say that if I did what I did at the beginning, I will now. People often just stay on such words and don't really put them into action. How can there be a good result? The competition of liquor is becoming more and more fierce, and there will be new challenges in front of you. What kind of attitude you take towards it, what kind of results you will get. Therefore, it is meaningless to complain, and working actively is what we should do most.

second, clear goals

first of all, any company has its own development goals, and every employee also has his own personal development goals. on this issue, I think that as an employee of the company, personal goals should be unified with company goals. Everyone will be under pressure, but while achieving the company's development goals, they are also achieving their own personal goals.

Secondly, I just mentioned that we should have a correct attitude and method to achieve the goal, and actually break it down and implement it. Only decomposable and achievable goals are feasible goals.

III. Learning

As for learning, an economist once said that it is a sin not to learn, and learning is economical. Learn by economic means and create economy by learning. The same is true at work. We need to constantly learn and enrich, and strive to apply what we have learned and complement each other.

the above are just my superficial understanding. I hope my colleagues can give me more advice in my work. Only by working together can I succeed. I also hope that with the efforts of every employee, the company will have new weather and new breakthroughs in the new year. Sales Manager's Year-end Summary 2

I have been in charge of market development business for one year, and although there are some problems, we have tried our best to solve them. Now we summarize our work for one year as follows:

1. Ways and measures for the sales department to obtain profits

The main sources of profits in the sales department are: computer sales; Computer consumables; Printer consumables; Typing and copying; Computer network school and other businesses related to the computer industry. This year's main goals: the development of the home user market and the preemption of the office consumables market. For home users to increase publicity, office supplies market to compete with prices, small profits but quick turnover. Establish a sound sales file, conduct regular after-sales tracking, seize the office consumables market, and strive for greater profits. We also need to do a lot of work here. The delivery must be timely and the after-sales service must be good, so that customers can trust us and really enjoy the treatment of God.

II. Ways and measures to obtain profits from the customer service department

The main source of profits from the customer service department: Qixi computer repair station; Printer maintenance; Computer maintenance; Computer membership system. In 21xx, we were authorized as an authorized repair station for Qixi Computer; We have created Runbang printer chain maintenance station, so the main goal this year is to unify, standardize and standardize the customer service department, realize self-sufficiency and lay a solid foundation for the service market in the coming year.

III. Ways and measures to obtain profits from the engineering department

The main source of profits from the engineering department is computer network engineering; Wireless network engineering. As the local network is basically completed, once the wireless network is popularized, it can bring more profit points, facilitate the smooth development of computer network engineering, and create a breakthrough point for other departments to carry out corresponding business work. The main goal this year is also the growth point of profit-wireless network, and part of the internet access fee is expected to make a profit of * * * ten thousand yuan; The profit of single-machine multi-user system, group telephone and rice selling system is * * * ten thousand yuan; Multifunctional electronic classroom and multimedia conference room * * * ten thousand yuan; The rest of the network engineering part * * * ten thousand yuan; New business part * * * ten thousand yuan; The computer part is * * * ten thousand yuan, and the salary of personnel is * * *-* * ten thousand yuan. The profit target that can be achieved is * * * ten thousand yuan.

while pursuing profit completion, we must ensure the project quality, establish a perfect project acceptance system, and be supervised and accepted by the customer service department, which can motivate the engineering department to improve the project quality and thus better establish the company image.

fourth, make great efforts in management, strictly implement the company's rules and regulations, improve work efficiency and service awareness, and establish the company's image in society.

employees who don't abide by the company's rules and regulations and are lazy will never be soft, and those who damage the company's image will be dealt with seriously. Work summary network

5. Establish a relatively complete and sound management and operation system.

1. The process from scheme design, construction, acceptance to engineering training must be strictly and resolutely implemented, and the customer service department should adhere to the principle of no maintenance without acceptance.

2. Try to create some fixed income groups, such as computer maintenance membership system and relatively complete equipment maintenance fee system, and turn some enterprises, institutions and commissions with relatively strong economic foundation into our long-term customers.

3. Pay regular return visits to large customers, provide free technical support, and establish a friendly customer relationship. We should make use of various means and media, such as our own home page to publicize the company's charging standards and implement them from leaders to every employee.

4. Service and maintenance can also create profits. In recent years, there are fewer and fewer projects, and the profits of computers are getting more and more fierce. We can create profits from service and maintenance, and we are more optimistic about the computer maintenance market and printer maintenance market outside the warranty period.

create learning opportunities

constantly provide or create learning and training opportunities for employees, learn from each other internally and improve each other, and strive to build * * * Company into the authoritative organization of Pinggudi * computer.

Staff training is an important part of human resources development, cadre team construction and corporate culture construction. Through training, we can unify our goals, understanding and pace, and improve the cohesion, centripetal force and combat effectiveness of enterprises. Establish a learning atmosphere. If you don't know how to ask, you should learn if you can't.

training content:

1. Love and respect for one's post: review the history and look forward to the future, understand the glorious tradition and goal of the enterprise, enhance the sense of mission and responsibility, and cultivate the sense of ownership.

second, job responsibilities: learn the company system and employee discipline, and define job responsibilities and code of conduct.

third, job skills: learn job skills, work processes and methods of on-the-job success.

Training method:

1. Employees' training is arranged regularly and irregularly within the company.

2. actively participate in the training activities of managers, technicians and all employees organized by the center or the company.

3. Go for training or visit and exchange activities?

training objective: to create conditions for employees to become talents on the job and provide employees with accumulation for enterprises.

We are a united group with team spirit, and become a team capable of fighting tough battles. Every department and employee has a clear post, and the responsibility lies with people. Personal bonus is directly linked to the benefits of the department. In this way, we should have both pressure and confidence. Without confidence, we will not succeed, and without pressure, we will not make people progress and improve at all levels. Sales Manager's Year-end Summary 3

The business is relatively skilled, and they can be independent. Moreover, they are good at summarizing and inducing problems in their work and finding reasonable solutions. xxx has done a particularly outstanding job in this respect. The good aspects need to be carried forward, but there are also many problems.

1. People are not enthusiastic about their work and their autonomy is not strong. Chatting at work, watching movies and playing games happen from time to time. The reasons are as follows: firstly, the system supervision is weak; secondly, the salespeople are paid less and feel that they have done a lot, but compared with other departments, their wages are lower, which leads to psychological imbalance.

2. The awareness of organizational discipline is weak, and the phenomenon of being late for work and leaving early sometimes occurs. This situation exists in all departments of the company, and the company should have an appropriate attendance system. When there is a bad phenomenon, it should not only be managed by department leaders, but also the company leaders should come forward to stop it.

3. The concept of the consignor: The consignor only regards the delivery as a simple task, thinking that the goods can leave the factory, without the concept of serving customers. In fact, the care in details can make customers feel the service and sincerity of the company, such as the packaging and clear marking of the goods, informing customers of the weight and arrival time of the goods in time, and reducing the transportation cost for customers as much as possible.

4. The statistical work is not in place, and there is no statistical report of finished products or semi-finished products. Every time the sales department needs to ask the workshop about the inventory status of goods, this may lead to the loss of sales opportunities and waste of labor, and customers also doubt the efficiency of the company. Finished goods warehouse and semi-finished goods warehouse should provide reports regularly to inform the inventory situation so as to prepare goods in time and inform customers of the specific production cycle.

5. The processes such as sales, production and procurement are not connected smoothly, which often leads to delivery delays, shirking responsibilities and blaming each other.

6. technical support is not smooth, and there is a shortage of tender drawings and sales drawings.

7. The responsibility of the department is unclear, and the cost has not been reversed, resulting in the sales staff having no time to actively win customers.

The above problems are only a small part of many problems, and they also happen from time to time in the sales process. Although they will not affect the fundamentals of the company, they will not be taken seriously, and may eventually bring great losses to the future development of the company.

In the past week, with the temperature rising. Everything revives, and the earth warms bloom in spring. The sales work of our Red Dragonfly store has also started to be intense and orderly with the warming of the temperature. The following recent personal work summary report:

As the old saying goes, sharpening a knife does not mistake a woodcutter. Even in today's social work, it also profoundly guides and reminds us. On the basis of enterprising work, we must first find the correct ideological direction, that is, we must have a clear sense of consciousness and a positive attitude towards work before we can put it into the practice of hard work. Make it get twice the result with half the effort and achieve good results.

look back on my work this week, ask myself and sum up frankly. There are still shortcomings in many aspects. Therefore, it is even more necessary to strengthen one's working thoughts in time, correct one's consciousness, and improve the methods, skills and business level of monopoly sales.

first of all, in terms of shortcomings, it is summarized from its own reasons. I think I still have a certain degree of lack of skills to convince customers and impress their purchasing psychology.

As a salesperson in our Red Dragonfly store, our primary goal is to build a bridge between our products and customers. Create business performance for the company. Under the guidance of this direction, it is particularly important to use sales skills and language to impress customers' hearts and stimulate their desire to buy. Therefore, in the future sales work, I must strive to improve the skills of persuading customers and impressing their purchasing psychology. At the same time, we should combine theory with practice and accumulate valuable experience for the next stage of work.

Secondly, pay attention to the details of your own sales work, and remember the wise saying that the customer is God in sales theory. Use your sincere smile, clear language, meticulous promotion and considerate service to conquer and impress consumers' hearts. Let all the customers who come to our Red Dragonfly store come on the spur of the moment and leave satisfied. Set up the high-quality spirit of the staff of our Red Dragonfly store, and set up our high-quality service brand of Red Dragonfly.

Thirdly, we should deepen our work. Familiar with the article number, size, color and price of each shoe. Do it by heart. Learn to face different customers and adopt different promotion skills. Strive to let every customer buy their own satisfactory products, and strive to increase the number of sales and improve sales performance.

finally, correct your mentality. The adjustment of his mentality has made me more aware that no matter what I do, I must do my best. Whether this spirit exists or not can determine a person's success or failure in his future career, especially in our monopoly sales work. If a person understands the secret of avoiding hard work at work by working hard, then he has mastered the principle of achieving success. If you can work with initiative and hard work everywhere, you can enrich your life in any sales position.