Current location - Recipe Complete Network - Catering franchise - Attendant service process and service details
Attendant service process and service details

As a waiter, the general service process and some service details include welcoming guests, seating arrangement, menu introduction, ordering service, tableware setting, fast and smooth serving, care and service details, and checkout service.

1. greet the guests

greet the guests warmly, smile and say hello to them. Use guest address, such as Mr., Ms. or guest's name.

2. Seating arrangement

Guide the guests to their seats, help push the chairs, and ensure the comfort of the guests. Assist to arrange seats according to guests' preferences and needs.

3. Menu introduction

Provide a menu and introduce the dishes or special recommendations. Answer guests' questions about the dishes, and provide assistance and suggestions.

4. A la carte service

Listen to the needs and preferences of guests patiently and help them choose dishes. Give advice, such as recommending special dishes or matching suggestions.

5. Tableware placement

After the guests sit down, put the tableware in order and make sure it is clean. According to the order of the dishes, put the appropriate tableware.

6. Serve quickly and smoothly

According to the ordering order and the requirements of the guests, quickly deliver the dishes to the guest's table. Avoid waiting for a long time and ensure the temperature and quality of the dishes.

7. Care and service details

Constantly observe the needs of guests and provide services in time, such as supplementary drinks and napkins. Pay close attention to guests' preferences and avoid possible misunderstandings or questions. Try to avoid disturbing guests, but keep a moderate amount of attention to help when needed.

8. Check-out service

Provide accurate and clear bills after guests have finished eating. Ensure the quickness and accuracy of the checkout process and avoid delaying the departure time of the guests.