1. Polite expressions for receiving guests 2. Civilized expressions for daily reception by customer service staff 3. What are the polite expressions for welcoming guests 4. Polite expressions for receiving guests

Polite expressions for employees to receive guests

1. When answering the phone, the polite expressions are:

Hello! Xxx property! Do you need any help?

Second, engineering maintenance terms:

When you receive a call for maintenance, the polite terms are:

Hello! Xxxx property! Do you need any help?

When the user finishes telling the question:

We have registered your question, and we will provide on-site service for you as soon as possible.

On-site maintenance:

Hello! We are the staff of xxxx Property, and we are here for maintenance.

When the problem is fixed:

Mr./Ms. X: We have fixed it, please check it.

if there are any other problems, please call XXXXXXXX, and we will serve you again.

When leaving the owner's house:

Thank you for your trust.

Third, receiving visitors:

Hello! What can I do for you?

please sit down, wait a moment, he will come in a moment.

fourth, the other party is looking for someone to handle affairs, and the party concerned is not in:

The person you are looking for is not in, can I tell him?

you can leave your name and phone number, and I'll ask him to contact you as soon as possible.

5. When the other person is excited:

Please calm down. What can I do for you?

just a moment, please. I'll check it for you.

6. When you hang up or the visitor leaves:

Goodbye! Take your time.

in front of the owner, employees can't say "seven noes": "no, I don't know, I don't care, I can't, I don't do it, I can't". Eight, there is a problem of "three don't let go", that is, the cause of the problem is not clear, the responsible person is not clear, and the handling opinions and improvement measures are not taken out.

civilized expressions of daily reception of customer service staff

1. Common civilized expressions in various industries

1. Hello, welcome!

2. What service do you need?

3. Please wait a moment.

4. Sorry to have kept you waiting.

5. Excuse me, please wait in line for a while.

6. Please go, and welcome to come again.

7. Please don't worry, we'll handle it for you right away.

8. Please show me your certificate.

9. Please fill in the relevant matters clearly with a pen.

11. Sir, this is a non-smoking place. Thank you for your cooperation.

11. Please give us more valuable suggestions.

12. Please speak slowly, and we will try our best to meet your requirements.

13. Please sign your name and check the number.

14. Hello, this is the switchboard of XXX company. Go ahead!

15. Sorry, he is not in. Would you like to leave a message?

16. What kind of business do you handle?

17. We are really sorry for the trouble caused by our negligence.

18. You are welcome to supervise.

19. Thank you for your support and cooperation.

21. You're welcome. This is what we should do.

2. Civilized terms in various industries

(1. Civilized terms in trade services

1. Hello, welcome.

2. What do you need? I can show it to you.

3. This is the product you want, please check it.

4. Do you want me to help you choose?

5. Please take the voucher and pay at the cashier.

6. For credit card and check settlement, please show me your ID card.

7. Just a moment, please. I'll wrap it for you.

8. Please read the instruction carefully before use.

9. Please forgive me for keeping you waiting. Thank you.

11. Comrade, please go to the complaints office.

11. speak slowly, comrade, and we will try our best to meet your requirements.

12. This is our service contact card. Please contact us if you have any difficulties.

13. I'm sorry, the goods you want are in the cabinet in ××× building.

14. I'm sorry, this style is out of stock for the time being. We have the latest products, please choose them.

15. Please give us more valuable comments on our service.

16. Just a moment, please. I'll ask the leader about this problem.

17. Sorry, this is our negligence. Please forgive us.

18. I'm XXX (introduce my identity, please tell me what you think, ok?

19. Your product has exceeded the three-guarantee period. Never mind, I can contact you for maintenance.

(2) civilized expressions of postal service

1. Hello, what can I do for you?

2. Please write down your postal code and your address and name.

3. I'm sorry, these items are restricted, so you can't put them in the package. Please take them out.

4. Sorry, we can't handle this business here because of the limited conditions. Please go to XXX to handle it.

5. I'm sorry, please write clearly, otherwise the mail will be delayed or even unable to arrive.

6. Excuse me, please wait a moment.

7. Please fill in the name, serial number, company and my name of the certificate first. thank you

8. Sorry, you are still short of ××. Please reissue it and come back. I will handle it for you as soon as possible.

9. Please fill out an inquiry form and pay the inquiry fee of ×× yuan, and we will inform you immediately after the other party replies. 11. According to the regulations, you have to pay the inquiry fee, but after the inquiry, if the responsibility lies with the post office, we will refund the inquiry fee to you, please rest assured.

11. Please fill in the newspaper subscription form first.

12. Please use standard envelopes. Non-standard envelopes cannot be mailed. We have standard envelopes here.

13. Please double-check the name of the newspaper you subscribed to and your name and address. Please keep the receipt for reference.

14. According to the regulations, you need your ID card to withdraw postal deposits in advance. Please show your ID card.

15. I'm terribly sorry. I made a mistake just now because of XXX. I'll correct it for you now. Please forgive me. 16. Welcome to our bureau for business.

17. There is no reply to your email. Would you please ask again? Registered mail requires the seal or signature of the recipient. If you have not received it, please come and inquire.

18. Sorry, this publication is sold out. Please go to other post offices and have a look. Please leave a mailing address and we will inform you as soon as the goods arrive.

19. Please don't worry, show your certificate and fill in the application for loss reporting. In triplicate, pay the handling fee, and we will report the loss to you. Come back seven days later to apply for a new certificate of deposit or withdraw the deposit. 21. Let's calculate it for you again. Don't worry, there is nothing wrong with it.

(3) civilized expressions of tourism service

1. Welcome!

2. Thank you for waiting.

3. What can I do for you?

4. I'm always ready to serve you.

5. Enjoy your stay here!

6. We will make you satisfied.

7. I'm sorry for the trouble.

8. Please have tea.

9. What's wrong with you?

11. Please use a towel.

11. Welcome to visit again.

12. I'm very sorry for the inconvenience caused by my work.

13. Take care!

14. Have a nice day.

15. May I come in?

16. Please call if you need anything.

17. How many people are there?

18. Please follow me.

19. Good morning!

21. Excuse me, this way, please!

what are the welcome manners

what are the welcome manners

what are the welcome manners? The service industry is also one of all kinds of industries, and the service industry mainly welcomes guests with words and actions, so it is inevitable to learn some polite expressions. I've collected and sorted out some information about welcome polite expressions for you. Let's have a look.

What are the polite expressions for welcoming guests? 1

1. Welcome, please. 2. Do you have a reservation? 3. How many people are there? 4. Would you like to sit on the first floor to watch the performance or in the room on the second floor? 5. Ok, there is a 111% service charge for our upstairs room. Do you think it's all right? < p The room reserved for you is in Building X, Room XX

9. Hello, may I have your name, Mr./Miss XX? 11. May I help you? 11. Please say

12. This is the room we arranged for you. Are you satisfied? 13. Ok'. Please sit down. In modern business etiquette, when saying "Welcome", the service personnel are required to integrate their feelings and their eyes should show joy. In addition, the service etiquette of welcoming guests also requires "five-step greeting and three-step greeting".

1, five steps to greet, three steps to greet

When welcoming guests in an open service space, such as hotels, restaurants and sales outlets, remember the principle of "five steps to greet, three steps to greet". Eye-catching is eye-catching.

The welcoming staff should pay attention. When they notice that the guest has come, they should turn to him and express their concern and welcome with their eyes. The distance of the attention ceremony should be five steps, and when it is three steps away, you should greet "Hello, welcome" and so on.

2. Bow at 15 degrees

In order to show respect for customers, people in many service places bow to customers. Japanese etiquette requires 31 degrees for saluting and bowing. However, according to the general practice, you can bow at 1.5 degrees, which is more in line with the national conditions of China.

3. Three-point Laughter

As the saying goes, when greeting guests, service personnel should always wear a proper smile, showing politeness, kindness, reserve, appropriateness and so on. However, you can't smile too much, and don't laugh untimely, otherwise it will make the guests feel inexplicable and thus produce a sense of rejection.

4. Pay attention to happy eyes

Exquisite service can be carried out in eyes and expressions. If the eyes are stupefied, the service will appear stiff. The service should express the sincerity and sincerity as a whole, and the eyes should also show the feelings for customers, so that customers can feel deeply. The expression of eyes should be systematically trained. In addition to the four basic expressions of joy, anger, sadness and joy, we should also show appropriate, sincere, enthusiastic and concerned feelings, and strive to achieve "eyes can speak".

Polite expressions used to receive customers

Polite expressions used to receive customers

The service industry is demanding more and more of itself, and customers are already spending money here. We should use polite expressions to treat customers when they come and leave. Try to shorten the distance with customers, and polite language can easily win customers' favor. Customers can come again next time, so I will share some polite language when receiving customers.

polite expressions used to receive customers 1

details of common polite expressions

1. When meeting customers in the morning: Good morning, welcome.

2. When meeting customers at noon or in the evening: Hello, welcome.

3. When the customer needs help: What can I do for you?

4. When asking customers to wait: Sorry, please wait a moment

5. When asking customers to wait: Sorry to keep you waiting.

6. When asking customers to look at the goods: This is the goods you want. Please have a look.

7. When the customer doesn't buy the goods after seeing them: Never mind, I hope I can serve you next time.

8. When the goods the customer wants are temporarily out of stock: Sorry, the goods you want are temporarily out of stock, please choose another style.

9. When asking customers to pay at the cashier's desk, please pay at the cashier's desk in XX.

11. When the customer leaves: Thank you. Welcome to visit next time.

politeness is not allowed

customers take the initiative to greet customers when they enter the store, and do not neglect customers to ask for detailed answers. They are not tired of customers choosing honest introductions and not cheating.

Customers buy less enthusiastically, do not frown, return goods, actively cooperate with customers, do not neglect customers, do not ask for reasons, and do not be sarcastic.

Customers accept opinions modestly, do not contradict customers, explain their mistakes, do not accuse customers of injury, care for help, do not make fun of them.

Customers come to the store What do you want to see? "

"sir (miss, what do you need? I'll show it to you. "

"Welcome, please feel free to visit and buy."

Introduce the polite expressions of goods

When customers browse the goods after entering the store, the store staff should take the initiative to introduce:

"Sir, this product is a famous brand, which has won the gold medal. Please have a look. It doesn't matter if you don't buy it."

"sir/madam, do you want to see the products he/she is staring at? I'll show it to you. "

"Miss, the product she is staring at is a new product. Please have a look at the instructions. It suits you."

When customers carefully watch and compare a certain commodity, the store staff should naturally come forward and say,

"Miss, do you want to buy XXX? Shall I help you choose? "

"Sir, the performance, texture, specifications and characteristics of this product are"

"Miss, this product has the advantages of simple structure, convenient carrying and good use at home and in tourism."

polite expressions when helping customers

When customers turn their eyes from commodities to shop assistants, they should take the initiative to say hello:

"Can I help you?"

"What goods do you like, sir? I'll get it for you. "

"Miss, what can I do for you?"

"What are you looking for, sir? Can I help you? "

"The goods are sold here. Do you want to have a look?"

"Miss, we deal in ×××× (goods here. Would you like to have a look? I'll show it to you. "

When the customer makes eye contact with the store staff, the store staff should immediately nod and greet with a smile:

"Miss, welcome to visit and buy."

"hello! Welcome! "

Apologize politely

"Sorry, I misunderstood you just now!"

"Please calm down, we didn't do our job well!"

"please forgive me, I shouldn't treat you like this!" "

polite expressions for commodity exchange

"May I see the receipt, please?"

"Can I check the goods as required?"

"Our store has a department dedicated to solving the problem of returning goods. Let me go with you!"

"I'm sorry, according to the regulations, the store staff have no right to return this product. Shall I accompany you to the leader?"

"please forgive me, your goods can't be returned according to the regulations. Can you solve it in other ways?"

"Sorry for the delay of your time!"

"The goods you want to exchange are not available at the moment. Please leave your contact number and address, and we will send them to you."

"Sorry, your goods are not within the scope of exchange, but we will be responsible for maintenance!" "

Say goodbye to customers

"Welcome to come again next time!"

"Welcome!"

"Welcome to give us your valuable advice!"