Contact information of Wuxi Industrial and Commercial Bureau

Tel: 1511-81119182

Address: No.28 Yonghe Road, nanchang district, Wuxi City, Jiangsu Province

Consumer complaint Tel: 1511-12315

Bus stop near Wuxi Industrial and Commercial Bureau

Yonghe Road (Canal East Road). -Bus stop (84m walk)

Bus route: No.29 and No.57

South ramp of Shengxinqiao-Bus stop (264m walk)

Bus route: No.139

Caozhang New Village (Yongle West Road). -Bus stop (293 meters walk)

Route bus: No.57, No.67, No.115, No.515, Express Line 1, Express Line 7

Taihu Square (Youth Road)-Bus stop (295 meters walk)

Route bus: No.67

After more than one year of construction, testing and improvement, The Wuxi "Wisdom 315" public service platform built by Wuxi Municipal Market Supervision Bureau realized the business function integration of five hotline online operating platforms, 12315, 12365, 12331, 12358 and 12331, in July 2119, which took the most crucial and solid step to complete the ultimate goal of "one law enforcement team, one service hotline and one work platform".

Wuxi "Wisdom 315" public service platform is a new comprehensive service platform for consumer rights protection, which is open to consumers, operators and consumer rights protection organizations at all levels in the city. The platform was officially put into operation on April 1, 2118, and the second phase of the project was completed in July 2119 on the basis of six functions, namely, publicity of consumer complaint information, inquiry of consumer credit evaluation index of operators, trinity three-dimensional complaint reporting platform, settlement of consumer disputes first, online video mediation and big data analysis of consumer complaints, and the market supervision and consumer rights protection work was realized. There are three major breakthroughs as follows:

First, a "working platform" for market supervision and consumer rights protection has been realized

First, a "platform" has met the work requirements of the "original five hotlines", and market supervision departments at all levels in the city can use the Wuxi "Wisdom 315" public service platform for 12315, 12365, 12331, 12358 and 1231. Second, consumer protection committees and other rights organizations at all levels in the city can use Wuxi "Wisdom 315" platform to handle consumer complaints; Third, all operators in Wuxi can use Wuxi's "Wisdom 315" first settlement platform to handle consumer disputes. Really realized "one platform to the end".

Second, it provides a feasible "Wuxi Scheme" to solve the current "multi-platform, high repetition and low efficiency" 12315 work situation.

First, after more than one year's operation and improvement, Wuxi "Wisdom 315" public service platform has been proved by practice to be efficient, rigorous and easy to operate, and it also has the conditions for replication and popularization.

Second, Wuxi "Wisdom 315" public service platform is an open platform, which can not only meet the needs of market supervision departments to deal with consumer disputes, but also connect with the consumer rights protection systems of other government departments and social organizations such as 12345, which greatly facilitates consumers' rights protection and realizes the "governance of consumer rights protection society".

3. Combining government management with social governance, branding consumer rights protection with "credit"

Wuxi "Wisdom 315" public service platform closely follows the theme of "Credit makes consumers feel more at ease", and creatively uses three innovative functions of "consumer complaint information disclosure", "consumer credit index inquiry" and "consumer dispute settlement first" to innovate the credit evaluation mechanism and complaint information disclosure of operators in the consumer field. Through the combination of government management and social governance, the participation of consumers and operators in handling consumer disputes will be enhanced, and the consciousness of the first person responsible for consumer disputes will be raised. By promoting social governance, a safe consumption environment of "smart consumption, comfortable consumption and safe consumption" will be created in an all-round way.