Originally, the customer is God, but in foreign languages, it is the customer's first priority that was wrongly translated when it was introduced into China

I agree with the statement that "the customer is God", and if this statement is true, "God" can easily turn into a tyrant and make all kinds of strange demands on those who provide services to him. Personnel dissatisfaction just did not pick up my phone, did not deliver on time and so on

In the example of a parent's child to a hotel to eat, accidentally sat on a wet bench (just dispersed away from the table was not sloppy by the waiter to clean up completely) to request that the hotel to compensate for a pair of the same type of new pants

Customers said the words in the words are around his own whispers and personal interests, as for your business and the wage earner have What loss, he does not care. In order to achieve his personal whispers, he may even ask for the exposure of so-and-so hotel dishes have cockroaches crawling through, so-and-so factory produced food expired moving promotions ...... and threatening spots

Not all customer needs should be met. There are some customer needs, or some of the customer's needs, that companies have to choose not to fulfill. Management guru Porter said: strategic positioning requires making trade-offs to meet all the needs of customers type of "customer-centric" is wrong.

He found that one of the reasons why many Japanese companies were struggling with homogenization was that the service tradition of the Japanese people dictated that they would try to satisfy any need expressed by the customer, and ultimately blur their competitive positioning as a company that wanted to do everything for all its customers.

Market changes often manifest themselves first in non-customer groups. Management guru Drucker said, "The first signs of significant change rarely manifest themselves within an organization or to an organization's own customer base; they almost always manifest themselves first in the non-customer base. After all, there are always more non-customers than customers."

Drucker cites department stores in the United States as an example. At its peak, the department store owned 30% of the non-food retail market in terms of customers. While the department store paid close attention to investigating this 30% of customers, it ignored the other 70% of non-customers in the market, thus ignoring the change in market trends --- the post-World War II peak birth generation was more focused on time and speed of shopping than on price --- which ultimately led to the decline of the department store. Seagate, mentioned earlier, also ignored the needs of non-customer groups and the market trends they reflected.

The customer is not God; the market is God. It is not enough to be customer oriented; a strategic company has to move from customer orientation to market orientation.

Today, April 12, 2016, Beijing to Guangzhou CZ323 flight passenger Shen dissatisfaction with the flight attendants, abusive and asked for a written apology, was rejected, Shen picked up a cup of water will be two flight attendants face and clothes splashed wet, and threatened, believe it or not, I'm looking for a local friend to close the market you? I even your backstage a piece of the market.

This year, all kinds of insults occurred in the community, the big mom service industry staff time endless, the trigger is often customers feel that the waiter hospitality is not good, so that they are "violated"

Currently, most of the service industry staff of the social status of the low social acceptance of the poor, this point From many parents from a young age to children's education research can be seen: "in the not study hard, later is a dish," coupled with "the customer is God" point of view of the people, many people in the treatment of service staff tend to inhibit the gas make, PI has a sense of condescension.

People are equal. The customer's personality and does not have to service personnel noble. Service personnel staff to provide customers with detailed and thoughtful service is desirable, and the customer should eat the staff package of respect is essential. Respect is mutual, the service industry is selling services, rather than the personal dignity of the staff.

"The customer is listed" does not mean that the customer says what is what, this is just a marketing idea, the purpose is to bring customers a better product experience. This phrase is often misinterpreted by businesses and consumers. A few years ago, the "kneeling service" of Xingqi is a typical example. By "degrading" themselves to make their customers look respectable, the waiters in the bar have to kneel down to pour drinks for the guests, and the nannies invited to the house have to kneel down to be loyal to their masters when they first meet.

And the customer is often more than businessmen believe that this sentence, and even take this sentence as a conflict with the business "talisman" and beliefs, such as buffet deliberately wasting food more than to take but not eat, and finally lead to the customer has become a self-serving "self-interested consumerism! "

In the civilization and affluence of the country is still relatively backward, there are often a lot of people do not keep their word, malicious deception, selfish violence, etc., which are commonplace things, if dedicated to unlimited to meet these so-called "customers" that the business does not know how many times to close down.