Days pass silently at the flick of a finger. What will meet us is a new life and new challenges. At this moment, we need to start making a plan. How should we make a plan? The following is the annual work plan of the department manager carefully arranged by me for reference only. Welcome to read it. Department manager's annual work plan 1
People spend most of their lives in their jobs. Only by doing their jobs well and working happily can they have a happy life. I am very happy and honored to be the manager of Good Food Club Chinese Restaurant. I will be responsible for the service and daily management of the restaurant under the supervision of the leaders of the restaurant. The following are my work plans and responsibilities:
1. Work plan
1. Internal management of the restaurant:
(1). Participate in formulating reasonable annual business targets of the restaurant and lead all the staff of the restaurant to actively achieve the business targets.
(2) According to the market situation and the needs of different periods, discuss and formulate the catering promotion plan with the chef * * *, and collect the feedback from the guests in the implementation process to improve it.
(3). Formulate the post responsibilities and service standard procedures of employees, supervise and check the restaurant managers and employees to serve customers according to the service standards, and continuously improve the service quality and work efficiency.
(4). Do a good job in the construction of the staff, grasp the ideological trends of employees, and provide excellent employees with opportunities for promotion and salary increase through the evaluation and assessment of employees.
(5) Assign special personnel to make employee training plans and organize employees to participate in various training activities, so as to continuously improve employees' service skills, skills and service quality and improve work efficiency.
(6) hold a general meeting of all staff of the restaurant at least once a month to analyze and report the monthly operating indicators and income and expenditure of the restaurant and solve the existing problems; Listen to employees' opinions and suggestions on the internal management and external sales of the restaurant, and let employees participate in the management of the restaurant extensively.
(7). Work closely with the kitchen to check the quality of the dishes, and give feedback to the guests in time to improve the quality of the dishes and meet the needs of the guests.
(8). Establish a restaurant material management system, strengthen the management of food raw materials and articles in the restaurant, as well as the collection and storage of food raw materials and articles, check whether the cost of food and materials in the front hall and kitchen is too high, ensure that the transfer-in and transfer-out of various costs are reflected, and make rational use of water, electricity and other resources to reduce waste, reduce costs and increase profits.
(9). Do a good job in the hygiene and safety of the restaurant, regularly check the cleanliness of the restaurant, clean up all areas of the restaurant, and provide guests with a comfortable and high-quality dining environment.
2. Marketing:
(1). Make full use of various channels to publicize, increase the restaurant's local awareness, establish a good image, build a strong brand and go deep into the market.
(2). solicit the opinions of the guests and handle the complaints of the guests to meet the requirements of the guests.
(3) Whether the enterprise can be long-term depends on the appreciation and inheritance of culture, firmly grasping the corporate catering culture of eating Hui Chinese food, and showing the cultural theme and connotation of our restaurant from the decoration style, high-quality food and warm and warm service, so that the restaurant has unlimited vitality.
3. Business strategy:
Our restaurant has a good geographical location, and already has a good dining atmosphere, with an optimistic crowd flow and customer base. At the same time, all kinds of fast food restaurants, noodle restaurants, seafood restaurants, Sichuan restaurants and so on around us are our competitors in different degrees. Only by doing a good job in the quality of our restaurant's work, especially the quality of service, can we be in an advantageous position.
(1). We should launch our own characteristics and carry forward our own characteristics while operating in an all-round way. We should concentrate our efforts on making the signature products of our restaurant well, and only when our fists are clenched can we have strength.
(2) According to the leisure characteristics of the market, appropriately increase leisure and entertainment settings.
(3) While ensuring development and profitability, we will intensify our struggle, expand the scale, open branches in different places and implement multi-store operation, which is our goal. Annual work plan of department manager 2
1. Sales target:
The sales task assigned by the superior is xx million yuan, the sales target is xx million yuan, and it is xx million yuan every quarter.
2. Plan drawing:
1. Draw up the Annual Sales Plan at the beginning of the year;
2. Draw up the Monthly Sales Schedule at the beginning of each month;
3. Customer classification:
According to each customer received, the existing customers are divided into three categories: A-type customers, B-type customers and C-type customers, and customers at all levels are comprehensively analyzed. Do different customers and take different services. Come on impulse and return satisfied.
IV. Implementation measures:
1. Be familiar with the company's new rules and regulations and business development. The company is constantly reforming and has established a new system, especially in business. As a department manager of the company, you must set an example and do your best to carry out business work while complying with the company's regulations.
2. Make a study plan. Learning is very important for business people, because it is directly related to the pace of a business person advancing with the times and the vitality of business. Adjust my learning direction as needed to supplement new energy. Professional knowledge and management ability are all the contents I want to master. Know yourself and yourself, and you will be invincible.
3. In terms of customers, strengthen information exchange with customers, and get closer to each other. We insist on contacting Class A customers once a week, Class B customers once every half month and Class C customers once a month. Always keep in touch with customers who have already made a deal.
4. In terms of network
Give full play to our website and network resources, and do a good job in the collection and release of houses and the development of tourists. Department manager's annual work plan 3
1. Strict management, efficient communication and happy work
Give full play to employees' enthusiasm and initiative, cultivate employees' various abilities, make employees become versatile workers, strengthen technical exchanges and learning among stores, and improve the overall technology and skills of the department. Strengthen communication with employees in various forms, actively promote the company's corporate culture, enrich employees' thoughts and consciousness, and strengthen the publicity and learning of corporate culture. Reverse employees' thinking and work style, improve the service level of the department, thus creating good conditions for employees to work happily and forming a United, nervous, lively and harmonious atmosphere.
Second, it is imperative to save energy, reduce consumption and control costs.
Based on the current energy consumption situation of our company, the energy-saving potential is great, and the engineering department will concentrate on energy-saving transformation of equipment. In xx years, the company's energy consumption will be controlled at a more reasonable level. In the management of overhaul of maintenance materials and equipment, we should adhere to the principle that we can solve independently without looking for manufacturers, recycling or assembling, sort out the resources of scattered materials in various stores, manage them in categories, avoid repeated purchases, strengthen inspection and maintenance before the peak of equipment failure in various stores of the company, delay the aging period of equipment, and strictly control the maintenance cost.
3. Active maintenance, high quality, high efficiency and satisfactory service, changing passive maintenance into active maintenance, and changing after-the-fact maintenance into prior maintenance
Improve the service level of maintenance and operation personnel, and provide strong hardware guarantee for the company to build a brand. Starting with the satisfaction of front-line departments and ending with the satisfaction of customers, we strive to improve the quality of maintenance and overhaul.
On the basis of absorbing the quality and effect of engineering work in xx, we constantly sum up our experience, and more deeply realize the necessity and importance of regular inspection of engineering work in various stores. Standardized engineering management must clearly grasp and understand the management dynamics and physical quality of the site, find and solve problems in time, and standardize production behavior, which will greatly promote the good management of the whole engineering pipeline system. xx, we will focus on the following work:
(1) Actively focus on safety. Carry out work.
(2) Establish service awareness and strengthen communication and coordination. Better complete the company's related outreach work.
(3) Strengthen inspection, rectify in time, and know yourself correctly at work.
(4) Carry out routine inspection and implement the fire safety work.
(5) We should strengthen ideological exchanges with employees and master their mentality and stability.
(6) Improve work service procedures, strengthen initiative, coordination and coordination with various departments.
(7) Regulate and control the economic operation of equipment reasonably, and strictly control the phenomenon of leakage.
(8) Strengthen the market price management of materials, equipment and accessories, and detail the prices of various accessories and materials, so as to control the cost well.
(9) Strictly control the outsourced projects, water, electricity and maintenance projects, which must be solved by themselves. Try to control the outsourcing of large equipment maintenance and control the cost.
(11) repair the old and make use of the waste, and dig deep into employees' own potential.
(11) resolutely implement the company's regulations on energy management, strengthen the monitoring of the use of water, electricity, gas and oil in various stores, compare the monthly expenses, and report them to the user departments for cost control.
(12) Do a good job in the construction of xx store and xx store. Annual work plan of department manager 4
1. Internal work of the department
Integrate internal resources of the comprehensive department to improve work efficiency. According to the adjustment of the service station to the comprehensive department, the internal resources of the comprehensive department are integrated, the work content of the internal personnel of the department is redefined, the post adjustment is made accordingly, and the personal work scope and responsibilities are defined.
Second, the department's own work
As the core department of the service station, the comprehensive department has both the functions of service and management, and is the bridge between all departments. The work of the comprehensive department is relatively trivial and complicated, but it mainly cooperates with the webmaster to coordinate the work of the service station, coordinate the work of all departments, properly handle the work of the service station, and better serve the students.
the quality of the work of the comprehensive department and the efficiency of completing the task directly affect the realization of the work objectives of each department and the overall work objectives of the service station directly or indirectly. Therefore, our department will do the following job well:
1. Attendance:
Work out the attendance sheet and attendance sheet for this semester in time to ensure the timely and orderly development of duty work. At the same time, be responsible for the attendance work of the whole service station, make detailed statistics on the attendance situation, and ensure the quality of duty this year, and strictly grasp the phenomenon of not being on duty after signing in to improve work efficiency!
2. Document management:
In this semester, the General Department is still responsible for the issuance and management of the daily documents of the service station. At the same time, both written and electronic files are used for unified and timely sorting and archiving. Further standardize the document format and file management. Ensure that all official documents have a unified format and model, and fully realize the standardization and unification of document management in service stations.
3. Affairs notice:
Timely convey all kinds of notices from teachers and ministers, so that the information can be timely and accurately conveyed to all departments, which is convenient for normal work. Making and preliminary publicity of emergency mechanism. Make the free schedule of station staff, so as to achieve the scheduling of human resources and improve the work efficiency of service stations. Annual work plan of department manager 5
In order to achieve the planned target for next year, combined with the actual situation of the company and the market, several work priorities for next year are determined:
1. Expand the sales team and strengthen business training.
the introduction and cultivation of talents is the most fundamental and core, and talents are the primary productive force. No one in the enterprise will stop, and the introduction of talents will be increased to replenish the company's fresh blood. The iron camp is a flowing soldier, so we are working hard to keep reasonable talents. Choose the right people, use the good people and use the right people. Strengthen communication with the company's office staff, select and introduce more excellent sales personnel, use their own relationships, integrate some business personnel, use the strategy of salesman to introduce, win more business personnel, increase recruitment efforts, and improve the company's staffing and the establishment of sales team in the early stage. In addition, some mature technical and business personnel are recruited in the market. I plan to focus my work on setting an example and cultivating new examples. First, I mainly do a few examples to set a good example. Because the power of example is infinite.
people are plastic, and people are inert. The knowledge training, professional knowledge and sales knowledge training of the sales team can never be relaxed. Training is an important means to establish and consolidate the business team. Regular training is of great benefit to the psychological shaping of salesmen. And according to the development of business personnel, select, introduce and train regional managers. Business people will be more attentive.
2. The sales channels are perfect and sinking.
in order to ensure the completion of the annual sales task, I usually collect information carefully and summarize it in time, and strive to develop the market in new areas to expand the market share of products. Reasonably and effectively decompose the target.
in the three provinces of xx, the market is the core competition area of the company, and the sales team and sales channels should be improved in these three provinces. On the one hand, the allocation of personnel, on the other hand, the integration of customer resources, the key areas of customer staff. We should set an example for the company there and establish a model market. Cloning is complicated.
other provinces and cities mainly focus on an existing business staff, focusing on finding partners and some big agents. Companies that take the wholesale route should relax their sales policies appropriately.
if the business personnel explore the market by themselves, the company will provide support from the business in the early stage, focus on training for one month, and provide technical support for maintenance for three months in the later stage.
3. product adjustment and product update.
products are the lifeline of enterprises, not what we want to buy, but what customers want to buy. What we bought, what our customers want to buy. Finding the needs of customers is fundamental. Therefore, product adjustment should be well combined with the market. In addition, we should think about the profit of the product. If the product is unprofitable, it will have no living space. For customers, the same is true. Customers don't buy products, but buy profits, which are the profits from the products they buy. It is an unchangeable rule to pursue the principle of rational distribution of product profits. Enterprises are not welfare homes, so creating value for enterprises is the most basic requirement of management. The change from development to making money is the last word.
the life of a product is limited, and constantly adding new products shows the strength of the company on the one hand and the vitality of the company on the other. Eliminate unprofitable and unsuitable products. Combined with the professional quality of the company's business personnel, the products should be adjusted in three favorable aspects: favorable to the development of the company, favorable to the sales of business personnel and favorable to the needs of customers.
products should reflect the characteristics of the company and take the road of differentiation. On the one hand, there must be brand products of the company. A product can build a brand. Therefore, products should be refined.