Legal analysis: 1. The industrial and commercial department is responsible for finding out the unlicensed operation. In view of the fact that the hotel does not have a business license, it can call 12315, the "consumer complaint hotline";

2. The food and drug supervision and administration department is responsible for handling the illegal acts of restaurants without catering service licenses, and you can call the food and drug supervision complaint reporting telephone number "12331" to report them.

legal basis: article 33 of the measures for the administration of catering service license. the food and drug supervision and administration department and its staff shall consciously accept the supervision of catering service providers and the society when performing their duties of catering service license. The food and drug supervision and administration department shall promptly verify the report on the implementation of catering service license in violation of regulations; If the situation is true, it should be corrected immediately.