Current location - Recipe Complete Network - Catering franchise - No one ate eggs for breakfast in the restaurant, but some guests ate a few unconsciously. In this case, what should you do as a restaurant manager?
No one ate eggs for breakfast in the restaurant, but some guests ate a few unconsciously. In this case, what should you do as a restaurant manager?
If it is stated that one person has one egg, it is necessary to explain it clearly to the guests. Don't blame the guests unless you explain! Even if the guests take more, they should be gently advised not to do it again. Don't blame or embarrass the guests to their face. All hoteliers know that all tourists are guests, so we should try our best to maintain their dignity. Of course, for unruly guests, if persuasion and stop are ineffective, when he or she checks out, just open an egg list and let him or her pay the bill. This euphemism will not hurt his (her) face. This trick is also often used when dealing with small items stolen by guests from hotels. In the past, a foreign guest put a silver knife and fork into her handbag after eating in a hotel. When the waiter finds out, he reports to the foreman. The head waiter didn't call security or call the police, but when she checked out, she added the price of knives and forks to the menu. When she checked out and saw the bill, the guest shyly took out his knife and fork and handed it to the waiter, and said humorously, "Your knife and fork are a little expensive, so I won't buy it!" " Ha ha. Does it inspire you?