The job content and responsibilities of the Lobby Manager are: responsible for the daily operation of the hotel front desk, managing and guiding the front desk staff, responsible for the hotel's guest room management and room control, dealing with guest complaints and problems, responsible for the hotel's security and emergency response.

1.Responsible for the daily operations of the hotel front desk

This includes receiving and welcoming guests, processing guest check-in, providing counseling and helping guests solve problems. The Lobby Manager needs to ensure that the front desk operates efficiently to provide quality service to guests and meet their needs.

2. Managing and directing front desk staff

They are responsible for staff training and task assignments to ensure that staff have sufficient knowledge and skills to handle various situations. Lobby managers are also required to monitor the performance of their staff to ensure that they comply with hotel rules and regulations, and to resolve problems and conflicts between staff in a timely manner.

3. Responsible for the hotel's housekeeping and room control

They need to ensure that the cleaning and maintenance of the rooms are effectively managed to optimize the guest's stay. Lobby managers also need to work with other departments to ensure that room availability and reservation information is accurate.

4. Handle guest complaints and problems

They need to patiently listen to guest feedback and find ways to solve problems. Lobby managers need to treat guests in a friendly and professional manner to ensure guest satisfaction and minimize guest dissatisfaction and complaints.

5.Responsible for hotel safety and emergency response

They need to develop and implement safety measures to ensure the safety of guests and staff. Lobby managers also need to respond calmly to emergencies, organize evacuation and rescue efforts, and cooperate with relevant departments and agencies.