First, the front desk reception subsystem
● Personal reservation: you can reserve, register, modify, delete and query a single room and multiple rooms. One order can book multiple rooms of different categories, and guests can book any room number within two years.
● Group booking: It is basically the same as individual booking, except that there is no service charge for group rooms.
Check-in of individual: check-in details.
Fast registration of individual guests: during the peak reception period, you can quickly register the room number for guests, saving time.
● Automatic registration of personal reservation:
When booking a guest, you can automatically register and make corresponding adjustments according to the reservation requirements.
● Registration of repeat customers:
The system can save historical guest information for many years. When historical guests (repeat guests) check in again, they can directly call up the guest information from the historical database and register automatically.
● Modify personal registration information.
● Guest personal locker room.
● Personal peer automatic transfer.
● unregistered group registration
● Automatic registration of reservation groups
● Modify the group registration information
● Group members change rooms.
● Establishment of group payment relationship:
The payment of consumption expenses of groups and members can be set according to the actual requirements of groups; For example, all expenses are paid by the group, the rent is paid by the group, and the rest are paid by the members themselves.
Low room category and room status query
● Quickly check the guest's check-in, reservation and history.
● Query and printing of guest room statistics:
1) room information table
2) Room information table
3) Overview of Room Service
4) room rent table
5) Daily, monthly and annual report of room service.
● Query and printing of guest statistical reports;
1) Booking guest statistics list
2) Statistical guest list
3) Group Master List Information Table
4) guest statistics table in private rooms
5) VIP guest statistics
6) Estimated Arrival Information Table
7) Expected departure guest information table
8) Check-in guest information form on the same day
9) Information Form for Guests Leaving the Library on the same day
● Query and print hotel business statistics:
1) Rent verification statistics list
2) In-hotel guest reminder information table
3) Hotel general ledger information table
4) Hotel business statistics report
Second, the front desk cashier subsystem
● Guest bookkeeping or checkout:
Guest consumption expenses and payment accounting, account modification, account offset, subsidiary ledger or general ledger transfer, print consumption bills, and settle bills according to different situations.
● Quick checkout of room number.
● Group collective checkout and check out.
● Hotel signing:
For the units and individuals who have signed an agreement with the hotel, it provides functions such as establishing a signing account, keeping accounts, modifying accounts, closing accounts regularly, and limiting the amount of signing accounts. The establishment, modification and inquiry of automatic transfer relationship include the establishment, modification, cancellation and inquiry of automatic transfer between individual customers, automatic transfer between group members and group payment for members.
● Maintain guest consumption expenses and payment categories.
● Inquire about the accounts/history of check-in/check-out guests.
● Real-time room status and floor room status query of guest rooms
● The cashier's operation password has been modified.
Low cashier succession report query and print:
1) Cashier's Personal Collection Details Statistics Table
2) Detailed collection statistics of cashiers in the class
3) The cashier's detailed collection statistics for the whole day
4) guest cost details and statistics.
Hotel business statistics query:
1) Rent Verification Statistics Details Table
2) In-hotel guest reminder information table
3) Hotel general ledger information table
4) Offset Report of the Day
5) Transfer Report of the Day
6) Hotel business statistics report
7) Hotel Income Balance Sheet
Third, the guest room management subsystem
● Registration, modification and deletion of single room and multi-room reservation.
● Maintenance of guest room status (clean room, dirty room and maintenance room)
● Initialize and modify the room type, room status and room number.
● Room price maintenance (establishment and modification of room price, currency, service fee and extra bed price on weekdays and holidays)
● Implement new house prices (housing)
● Maintain the category and number of rooms.
● Room type and room status query.
● Query and printing of guest statistical reports;
1) Booking Guest Information Form
2) Hotel guest information table
3) Reception Group Information Table
4) Private room guest information table
5) VIP guest information table
6) Estimated Arrival Information Table
7) Expected departure guest information table
8) Check-in guest information form on the same day
9) Information Form for Overseas Guests
● Query and printing of guest room statistics:
1) room information table
2) Room information table
3) room rent table
4) Overview of Room Service
5) Daily, monthly and annual report of room service.
Fourth, the night audit subsystem
● Check the house before renting.
● Data hard disk backup of hotel computer management system
● Automatic over lease
● Print and check the report before night processing.
1) Collect the handover report of each operation point.
2) Expense report of each business place.
3) Various statistical statements of each business place.
● Night processing of hotel computer management data
● Night processing automatically generates financial statements.
● Automatically generate files at night and send them to the Foreign Affairs Section.
● Inquiry and printing of financial statements:
1) hotel business day statistics
2) Hotel Daily Income Balance Sheet
● Blacklist check (creation, modification and query)
● User password modification
Five, the background maintenance subsystem
● User maintenance of hotel computer management system
● Establish the user rights of the hotel computer management system.
Definition and modification of payment method
The definition of consumption expenses and its modification
Re-index the reception database at the front desk.
● Re-index the front account database.
● Historical data indexing, backup and deletion
● Other database maintenance
Six, the marketing department management system
Personal reservation:
Reservation, registration, modification, deletion and inquiry of single room and multi-room
Group holiday booking:
It's basically the same as individual booking, except that there is no service charge for group rooms.
Guest reservation inquiry
Booking and arranging inquiries
Future room status query
customer relationship management
Protocol unit data management
VIP card data management
Sales performance management of sales staff
Dealer sales business settlement
Quickly query guest check-in, reservation and history.
Guest history check-in system statistics
Inquiry and printing of guest room statistics report
Inquiry and printing of guest statistics report
Query and printing of hotel business statistics report
Seven, telephone billing system
● Establish and modify basic telephone charges (local calls, domestic calls and international calls).
● Establish and modify telephone fee concessions during holidays and special periods.
● Telephone charges for establishing and modifying special numbers.
● Establish and modify telephone service fees and surcharges.
● Automatic billing for extension call.
● Automatic recording of room telephone charges.
● Guest room telephone switch control interface
● Check the guest room status.
● The room attendant calls privately to check.
● Query and print extension call records.
● (Inquire or print by calling number, called number, date and other conditions)
● Query and print the details of the extension bill (query or print according to the calling number, called number, date and other conditions)
Eight, reservation management system
● Booking order entry, guest calendar, contract and member reservation;
● Reservation order modification, reservation confirmation, arrival to be processed and unconfirmed.
● Pre-order processing and classified statistics of booking methods;
● Unit and travel agency reservation report, room condition forecast table and vacancy inquiry table.
● Guests can go to the room type and room number when booking;
● Quickly check in according to the information of reserved guests;
● Comprehensive reservation guest management, and establish the living relationship and related relationship between guests.
IX. Accounting reporting system
● The module provides common functions such as browsing, printing and exporting.
● Reporting authority
Users with different report permissions will see different reports in the interface again.
Inspection report.
After assigning permissions, you can see the corresponding report in the report processing interface.
● Statement description
1), detailed statistics of agreed customer consumption.
2) Historical customer statistics
3), sales staff sales performance statistics
4), cashier succession account list
5), ledger statistics
6), the guest consumption bill statistics
7), stage operating income statistics
8), operating income resettlement statistics
9), available room forecast table
10), the hourly room table of the day.
1 1), statistics of night room status.
12), guest room change statistics
13), guest personalized demand list
14)、 ......
X. general manager inquiry system
● Statistical analysis: income statistical analysis, catering and entertainment statistical analysis. Including cash, credit, debt, free, comprehensive and other statistical analysis projects.
● Statistical reports: total turnover statistics, catering and entertainment turnover statistics, room status statistics of the day, current room reservation report, current guest browsing, departing guest report, reserved guest report, unreserved guest report and current guest consumption report.