1. Guests entering the store: (Welcome) Welcome! I'm sorry, but I'm not sure if you have a reservation. Please go this way, please follow me, be careful of the steps;

2. pull the chair and let the seat: please sit

3. tea and towel: please use tea, please use a towel;

4. order: this is our menu, please take your time to choose; please can I order, please ask which one to order, order a couple of cold dishes, okay? Your talent has been almost, is not eaten before, you see these dishes right? Please can we have hot dishes now?

5. point drinks: please ask what drinks and drinks, is it beer, white wine, red wine or yellow wine; Miss need to come to a drink? Can I open this drink?

6. serving: this is your point of cold dishes, please enjoy; this is our store's specialties, please eat while hot, I give you a share of good?

7. Add drinks: Excuse me, can I add some drinks for you? Do you need to open another bottle?

8. dishes on the full: your dishes have been served, please enjoy;

9. urge food: OK, please wait, I will immediately contact the kitchen; sorry to keep you waiting;

10. complaints: thank you for your valuable advice, I will immediately reflect with our leadership; thank you for your valuable advice, we will improve in time, try to make you satisfied!

11. check out: please which one to buy a single, this is your bill, a *** XX yuan, charge you XX yuan, thank you; please take your change and invoice;

12. packaged: may I ask you need to pack your dishes? Please take your change and invoice with you;

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13. When sending off: don't forget your belongings, including cigarettes, cell phones, lighters, please go, welcome to the next visit! Goodbye;

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