Property management plays a very important role in the logistics work of government agencies. Judging from the current situation of property management, there are five main tasks:-maintenance and management of houses. After the office building is put into use, due to the mutual influence of natural factors, use factors, biological factors, geographical factors and disaster factors, the house will gradually become obsolete and damaged, and its use value will gradually decrease. In order to delay this process, it is necessary to maintain, maintain and repair the office building frequently, so as to maintain the original function of the office building, prevent, reduce and control its damage, and make the property management achieve the purpose of maintaining and increasing the value. This is one of the most common work contents. The second is the management of facilities and equipment. That is to say, according to certain scientific management procedures and systems and certain technical management requirements, the daily operation and maintenance of various equipment are effectively managed, mainly including high and low voltage power supply, water supply and drainage, air conditioning, fire fighting, telecommunications, satellite TV, image monitoring, infrared alarm, integrated wiring and elevator management. The third is clean and hygienic management. It is mainly for the sanitation and cleaning of public offices, leading offices, conference rooms, reception rooms, reading rooms, gyms, activity rooms and guest houses, providing a clean environment for office work. The fourth is the service management of internal meetings and visitor reception. It mainly provides services for the conference and participants before and during the conference, including venue layout, venue service, flower arrangement, sound operation, etc. Through the reception service, show the style and features of the service personnel in the service center of the organ. Fifth, public security and fire management. Mainly the doorman, safety monitoring and parking lot management. This work occupies an important position in property management, which is difficult to manage and has strong service. Provide a clean, comfortable, civilized, safe and convenient office environment through the above five aspects of management services. Property management in office area has different characteristics from residential and other property management: First, it is technology-intensive. With the development of modern science and technology, the degree of office automation is getting higher and higher, and all kinds of equipment and facilities in the office building are increasingly advanced, which not only increases the difficulty of maintenance, but also has higher requirements for managers and professionals than other property management personnel. Second, government activities are frequent. The office building is a place for government activities, with many meetings, many visitors and many people who contact with work. The tasks of safety management and health service are incomparable to those of general residential property management. Third, it is confidential. The object of service is the municipal tax authorities. The activities of leaders, internal and external exchanges, the issuance and circulation of documents, and the contents of meetings are all confidential from a commercial point of view. Safety and confidentiality management are very important. Fourth, the service management requirements are high. Meeting services, sanitation and cleaning, guest rooms, etc. attended by leaders should be in accordance with the standard requirements of star-rated hotels, with uninterrupted power supply and communication, and normal operation on holidays and rest days, which not only increases the workload of service personnel, but also requires them to have high service skills, strong service awareness and dedication. According to the above tasks and characteristics, the author believes that to do a good job in property management, we must adhere to the service tenet, focus on the characteristics of institutions, advocate unity and pragmatic style, carry forward the spirit of dedication and dedication, and strive to provide high-quality, efficient and satisfactory services for everyone. We must start from the following aspects: First, we must pay attention to the fact that the staff of the quality service center for on-the-job personnel are scattered, and the work they undertake is also scattered in all levels of the north and south floors, and they are supervised and tested by many people. Once the work of the service center goes wrong, it will "cross the sky". The dispersion of personnel, the particularity of tasks and the openness of mistakes require us to attach importance to the quality of personnel. In this regard, the author believes that it is mainly to do a good job of "three customs": First, personnel enter the customs. At present, the service center adopts a flexible employment system that combines contract workers, temporary workers and outsourcing workers, and the proportion of contract workers and temporary workers is large. These people are mainly arranged in the positions of vehicle driving, chef, water and electricity maintenance, sanitation and cleaning, and security. These staff members directly serve the leaders, the organs and the grass roots, and the cleaning workers also come into direct contact with the leaders' offices (rooms), which is highly confidential. When selecting these personnel, it is necessary to conduct appropriate interviews, political trials and probation. At the same time, there are certain requirements in terms of educational level and external temperament, and strict requirements in politics to ensure the purity of the team. The second is the ideological education. Mainly focusing on professional ethics education, we should do a good job in the "three virtues" education of social morality, family virtue and professional ethics. In order to enhance the sense of service and responsibility, establish the master's thought that responsibility is more important than Mount Tai, and make them consciously do a good job in service, even in the case of unsupervised, they can consciously operate according to the rules and standardize services. The third is to track and supervise the customs. For all the staff recruited, we should follow up and inspect their work and thoughts, find problems in time, dismiss them, and adjust them. We should not tolerate them, and we should not wait for problems to be dealt with. Through these efforts, we will build a service team that is willing to serve, disciplined and capable of fighting. Second, we must grasp the service skills. Some people mistakenly think that property management is "sweeping the floor", "pouring water", "looking at the door" and "changing the light bulb". It doesn't need technology, just do something. If we don't overcome these misconceptions, we will ignore the introduction and use of technical talents, resulting in weak technical force and low service quality. Modern office buildings are generally intelligent, with high automation and high technical content. Practice has proved that the operation of property management involves a wide range of knowledge and high technical requirements. You can't just rely on good wishes, but also have real skills. The level of business technology is directly related to the quality of service and the efficiency of service center. Therefore, the author thinks that we should pay attention to improving the professional skills of on-the-job service personnel through different forms of training, mainly including: (1) participating in short-term training. According to the professional characteristics and the actual situation of running classes in society, in accordance with industry regulations, organize technical personnel to participate in short-term training for professional counterparts, obtain job certificates, and master practical skills. (2) Carry out on-the-job training. Advocate on-the-job self-study, at the same time, selectively give special lectures, invite professionals to teach professional knowledge and operation methods on the spot, and organize on-the-job training activities according to the lecture content. (three) with the help of the technical advantages of manufacturers. In order to improve the maintenance quality of facilities and equipment, under normal circumstances, equipment users will sign maintenance contracts with professional manufacturers. According to the regulations, manufacturers will send people to visit their homes for maintenance on a regular basis. We should take this opportunity to organize our maintenance personnel to work with them, learn from manufacturers, and at the same time invite them to teach on the spot in a targeted manner to further improve the technical level of on-the-job personnel. Third, we should pay attention to the quality of property maintenance, strengthen the repair and maintenance of facilities and equipment, and give full play to the use value of property equipment. First, take the initiative to arrange preventive maintenance. For large and key equipment, such as transformers, power distribution cabinets, air conditioners, elevators, automatic monitoring, satellite communication, fire alarm, etc., we should not wait for the failure to be dealt with. Generally, we should make plans as soon as possible and carry out preventive maintenance. Some have to cooperate with professional manufacturers, take the road of specialization and socialization of property management, improve the safety factor of facilities and equipment operation, and play an active role. The second is to complete daily urgent repairs in time. For sudden failures, organize personnel to repair them as soon as possible, so as to be on call, report and repair them, and every minute counts, which will not affect the use and make everyone satisfied. Therefore, the communication between the staff should be strengthened, and the maintenance personnel should be required to prepare the necessary tools, accessories and materials, and the opportunity for emergency repair should not be delayed because of the waiting materials. The third is to seriously carry out improved maintenance. Some facilities are inconvenient for office work due to design defects or changes in personnel's office conditions, and some improvements are needed. In this regard, the author believes that we should do our best in the spirit of not only doing what we can, but also meeting everyone's needs. If due to financial reasons, we should also take the initiative to explain to the leaders to win support so that the property can better play its use value. Fourth, we should pay attention to internal service management. Property management is a systematic project, which consists of many subsystems to form an all-round management system. In order to achieve high efficiency and high level of property management, we must emphasize standardization, pay attention to individuality, and strive to improve service standards. Specifically, it is necessary to focus on the "three modernizations": First, service standardization. Implement standardized services, reduce arbitrariness, reduce error rate and enhance initiative. Therefore, on the basis of formulating the comprehensive management system of office buildings, we should strengthen the courtesy service standards for waiters, maintenance workers and cleaning workers, and make specific requirements from courtesy to various services, both quantitative and qualitative, so that each service staff not only has a concept of "degree" in their own service work, but also has a goal of "quantity" in implementation, so that the service work can be on track and on the level. The second is the goal of operation. In the actual operation of property management, there are corresponding work objectives, mainly including equipment operation, sanitation and cleaning, security inspection and other work objectives. Only when the main work has set the target requirements can we effectively avoid mistakes, reduce accidents and ensure service quality. The third is the institutionalization of management. Since its establishment, the service center has devoted itself to system construction, such as formulating comprehensive management system for office buildings, staff management system for reading rooms, activity room management system, fire safety system, security system, canteen management system, sanitation and cleaning management system, etc. At the same time, it has enlarged the wall and organized service personnel to study and implement it seriously, which has made great strides in the institutionalization of property management. Five, to grasp the quality target assessment According to the main task of office building property management, the author believes that in order to grasp the quality target, we should focus on grasping the "four rates": First, the equipment integrity rate. The intact rate of main equipment should reach more than 95%. This is the basis of ensuring a good office environment, which is directly related to the development of government activities of the national tax authorities. The second is the health compliance rate. Sanitary cleaning is a regular work of office building property management, covering a wide area and a large quantity. It is required to clean according to Shaoxing's national sanitary city standard, and all floors should meet the creation standard. The third is the service satisfaction rate. Require the service personnel to achieve everyone's satisfaction. The fourth is the accident error rate. It should be reduced to a minimum and strive for zero. In this regard, the author believes that we must make great efforts to do a good job in safety, nip the accident in the bud, and ensure the safety of the office environment of the national tax authorities and the orderly conduct of various government activities.