summary of the work of the reception office in the reception department I: summary of the work of the reception office in the reception department I

Dear leaders and colleagues,

Now I will briefly report my work in 21XX as follows, and please criticize and correct my mistakes.

since 21xx, under the correct leadership of the Secretariat of the State Party Committee, Secretary General Gao of the State Reception Office and all the deputy directors, all the comrades in the reception department have obeyed the work arrangement, earnestly performed their duties, adhered to the working tenet of being warm and thoughtful, civilized and thrifty, standardized and orderly, and made every reception well, thus successfully completing all the objectives and tasks.

1. Insist on learning and education, and constantly strengthen the capacity building of receptionists

1. Adhere to the working concept of "scientific reception and standardized reception". Departments insist on using Scientific Outlook on Development to guide reception, firmly establish political consciousness, overall situation consciousness and responsibility consciousness in reception, further emancipate the mind, change the reception concept, constantly innovate reception methods, and comprehensively improve the reception level. In the year of 21XX, the undergraduate department took the year of work style construction as an opportunity to study political theory unremittingly. The combination of regular or irregular study, collective study or individual study, centralized counseling or individual self-study has been adopted, the study of political theory has been continuously strengthened, and notes have been kept, so that the ideological and political theory literacy of departmental cadres has been improved.

2. Strive to improve ideological theory and business skills. Since the beginning of this year, while doing a good job in studying the party's important ideological theory, we have intensified the education and training of reception business knowledge. While strengthening the study of reception rules and regulations and local social and economic situation, we actively increased the study of reception business knowledge. We learned nutrition from the magazine Reception Work subscribed by our unit, purchased CDs and series such as Complete Works of China Huaer Quling, Entering Linxia, Linxia Tourism and Nutrition Matching of Fresh Vegetables, and actively collected and sorted out the political, economic, cultural, scenic and food materials of our state. At the same time, we actively encourage everyone to strengthen the study and accumulation of knowledge in all aspects, not just to be satisfied with the reception, but to lay a good foundation for their own development in the future and accumulate stamina. Poems of departmental cadres were published in the third issue of Hezhou magazine in 21XX.

second, around the center, successfully complete all kinds of reception tasks, be honest and self-disciplined

1.

since 21xx, under the direct guidance of the leaders of the Secretariat of the State Party Committee and the Reception Office, our department has jumped out of the thinking mode of "just receiving", strived to innovate the reception theory and methods, established the window consciousness, openness consciousness and dedication consciousness that reception work should have, and completed all reception work seriously, meticulously, thoughtfully and with high standards. According to statistics, this year, foreign guests, national ministries and commissions, provincial and ministerial leaders, prefectural and departmental leaders and other guests were mainly received in ***145 batches, with 1,643 person-times. Among them, it assisted the Women's Federation of the State to hold the on-the-spot meeting of the whole province, assisted the State Committee to hold the tea party to celebrate the "August 1st", assisted dongxiang county to hold the annual observation meeting of Quanzhou's work style construction, and was responsible for hosting the work meetings and banquets such as the ceremony of the completion of Kanglin expressway, with XX12 participants.

2. Strengthen the supervision and guidance of hotels.

In the reception work, the hotel is the unit that specifically implements, implements and operates services, which directly affects the reception effect. To this end, we actively coordinate with hotels and hotels, and at the same time strengthen the supervision and guidance of hotels. On the one hand, we negotiate with hotels in time to determine the relevant reception procedures and standards, so as to prepare for the reception and ensure the smooth completion of the reception task; On the other hand, in order to make the reception system serious and save the reception expenses, we re-examined the price of hotels and hotels according to some problems exposed in previous receptions, such as arbitrarily raising the price of dishes and excessively high prices of drinks, and made detailed provisions on the flower arrangement standards in restaurants, venues and rooms, which enhanced the operability of reception and effectively prevented the waste in the reception process. The best reception effect was achieved at the lowest cost. At the same time, in view of the uneven service level of service personnel, after reporting to the leaders, the department staff were arranged to contact and communicate with Linxia Vocational Training Center as training lecturers, and 27 staff members of Linxia Hotel were trained off-the-job, which achieved good results.

3. Other jobs.

under the correct leadership of the leaders of the reception office, the undergraduate course room assisted and guided the relevant units to do a good job in reception while earnestly completing their own work, which was well received by leaders at all levels and guests. We also record and sort out the personal information and living habits of important guests in real time, and file them together with the reception plan, reception manual, banquet menu, etc., and implement dual management of microcomputer and manual to facilitate future search, so as to lay the foundation for the next targeted personalized service and good reception work.

4. Integrity and self-discipline.

Firmly establish the idea of thrifty reception, strictly abide by financial discipline, property management, material procurement and other rules and regulations, always be strict with yourself, consciously do not take what you shouldn't take, don't take what you shouldn't want, be a clean man and be a clean officer. Over the past year, there has been no dishonest person or incident, which has promoted the in-depth development of the party's work style and clean government construction in the reception department. Over the past year, under the correct leadership of the Secretariat of the State Committee and the leaders of the State Reception Office, and with the strong support of cadres and workers in other departments, the reception department has made some achievements, but there is still a certain gap with the expectations and requirements of the leaders, and it can not fully meet the needs of the ever-changing reception work. In the future, we will, as always, adhere to scientific development while paying close attention to our own construction, comprehensively improve the level of reception services, and better serve the economic and social development of our state.

Third, working ideas for 21XX years

In 21xx years, the reception department I will carry out its work from the following aspects.

1. Change ideas and obey the overall situation of service.

reception work must firmly establish the awareness of the overall situation of service development. At present, our state is in an important period of seizing opportunities and struggling to rise. The speed of economic and social development in the whole state has obviously accelerated, and friends and friends from all over the country have come in droves. This puts forward higher requirements for our reception work. We must further emancipate our minds, broaden our horizons, change the traditional reception concept, think about problems and carry out work from the height of fully promoting Linxia's economic and social development, and show Linxia's good investment environment and the external image of Linxia people's sincere, friendly and cooperative cooperation through serious, active, hot and meticulous reception services. At the same time, we should

make full use of the convenience and advantages of the nature of our work, take the reception work as an important way to open wider to the outside world and expand external contacts, expand and extend the reception work chain, and provide multi-angle, all-round and valuable services for the economic and social development of Quanzhou.

2. Expand the extension of reception services.

First, according to the requirements of the leaders, we should do our duty, resolutely complete all the tasks assigned by the leaders, and fully cooperate with the leaders to complete the reception activities. Second, according to the characteristics of guests and special services, we will arrange the itinerary for the guests appropriately and set off a strong reception atmosphere, so that every guest can feel at home. For example, when we receive major events and important guests, we can make service guides, room greeting cards, flower cards, gift cards, dining seats cards, meeting seats cards, etc. in accordance with the regulations, and provide comprehensive and thoughtful services for the guests. Third, take reception as the medium, and actively cooperate with the external publicity work. Whenever a guest goes to a place, the first contact is reception. Through the reception window, he can learn about the local social situation and customs. With the help of our work advantages, we try our best to actively publicize the place, and publicize Linxia well while doing a good job of reception.

in order to do a good job in reception throughout the year, we continue to follow the working idea of creating "learning reception, harmonious reception and dynamic reception", pay close attention to improving the quality of the reception team, persist in starting with system norms, constantly innovate working methods, and strive to make the reception work run on an institutionalized and standardized track. Chapter 2: Summary of Reception Office Work

Summary of Reception Office Work in 21XX 21xx is the first year of China's Twelfth Five-Year Plan and the year of the change of the Party Congress in our city. Over the past year, under the leadership of the Municipal Party Committee and the Municipal Government, the reception office adhered to the spirit of the 12th Party Congress, conscientiously implemented Scientific Outlook on Development, and successfully completed various reception tasks with serving the central work of the city as the starting point and the foothold. In the whole year, * * * received 663 batches of guests, with XX488 person-times, including 3 batches of XX5 person-times by party and state leaders and 2,326 person-times by provincial and ministerial leaders; 24 batches of 998 person-days of party and government delegations; There were 3351 people in 58 batches of conference groups, including 892 people-days in 13 batches of conferences at or above the provincial level, 31 people-days in 18 batches of conferences at the prefecture level and 22 batches of regional conferences, with 1481 people-days; 6 batches of 254 person-days for overseas inspection and investment promotion. It is characterized by many high-level leaders' visits, large-scale meetings, many party and government groups and many important merchants. The work in the past year is summarized as follows, and preliminary ideas are made for the work in the new year.

1. Review of the work throughout the year

1. Based on the overall political situation, be highly responsible for all major government affairs reception

Completing major government affairs reception is the primary task of doing a good job in reception work. In the past year, the state leaders who came to our city for investigation and investigation included Abulati Abdurexiti, Vice Chairman of Chinese People's Political Consultative Conference, Cao Zhi, former Vice Chairman of the National People's Congress Standing Committee (NPCSC), Cao Zhiming, Attorney General of the Supreme People's Procuratorate, etc. Provincial and ministerial leaders include Publicity Department of the Communist Party of China Vice Minister XXX, Director of the Central Civilization Office Wang Shiming, Minister of Land and Resources Xu Shaoshi, Minister of Health Chen Zhu, Political Commissar of China People's Armed Police Force Xu Yaoyuan, Director of General Administration of Customs Yu Guangzhou, Deputy Director Sun Yibiao, Vice Minister of Commerce Wang Chao, Deputy Director of Taiwan Affairs Office Sun Yafu, Vice Minister of Environmental Protection Pan Yue, Vice Minister of Industry and Information Technology Su Bo, former Deputy Chief of Staff of PLA General Wu Quanxu, Deputy Secretary of Provincial Party Committee, Governor Li Xueyong, Standing Committee of Provincial Party Committee, Suzhou XXXX Jiang Hongkun and Vice Governor Cao Weixing.

These leaders' investigation and investigation in our city will help guide our city to carry out its work better. On the other hand, it is conducive to summarizing and popularizing the successful experiences and practices of our city and expanding our foreign influence. Therefore, when receiving the reception task, we should not only understand the purpose of the superior leaders' inspection, but also grasp the reception intention of the leaders of our city, so as to rationally plan the visit points, scientifically arrange the inspection routes and make a feasible activity plan; At each task, the director and deputy director are personally in charge, equipped with experienced reception backbones, and coordinate the logistics work such as accommodation, vehicles, welcoming and security to ensure the smooth progress of major government affairs reception; After the task, we timely summarized and filed all the information formed in the actual reception process, laying the foundation for better reception work in the future. Due to the attention of the leaders and the careful work of our staff, the major government reception tasks throughout the year were successfully completed and affirmed by the leaders.

Second, around the economic construction, warmly serve all kinds of business receptions

With the rapid economic and social development of our city, a large number of economic and trade negotiation activities and the coordination between a large number of economic entities have become an important part of official receptions. In these reception services, our office actively expands the reception function and actively connects with comprehensive departments such as economy, social undertakings and culture and enterprises and institutions, so that the reception work can win the understanding and support of higher authorities. Since the beginning of this year, our office has received important customers such as Zeng Nan, Chairman and CEO of CSG, Zheng Chonghua, founder and chairman of Zhongda Electronics, Zhang Genfa, founder of Lianchang Electronics, Zhu * * * Shan, Chairman of GCL, and Zhang Yuliang, Chairman and President of Greenland Group. The major signing ceremony of the service includes GCL Power Battery Project, Suzhou green center and Binhu New Town Cooperative Development Project, and in-depth cooperation project between our city and Zhejiang University. Major business activities include Wujiang Economic and Trade Fair in 21XX, Wujiang (Beijing, Shenzhen) Modern Service Industry Promotion Conference, Wujiang (Shanghai) Transformation and Upgrading Investment Briefing, etc. Large-scale regional conferences include the 8th Regional Cultural Linkage and the 2nd Beijing-Hangzhou Grand Canal (Jiangsu) Culture and Art Festival, the inauguration ceremony of the secretariat of the International Organization for Standardization/Textile Technical Committee/Dyed Textiles and Dyes Experimental Sub-committee, the investigation of our city by the filament manufacturing group of China Textile Industry Association, the symposium on legislative work in the province, the review and acceptance of environmental protection model cities, the provincial public security fire-fighting conference, the 17th China International Chemical Fiber Conference (21XX Wujiang) and so on. The 21th anniversary celebration of Hengtong Group, listing activities of Del Home, etc. In the reception of these business activities and large-scale conferences, our office has demonstrated the superior and comfortable investment environment of our city through warm, thoughtful and meticulous service; On the other hand, merchants feel the enthusiasm and sincerity of Wujiang people, so that all activities can be completed in an orderly and smooth manner.

3. Making use of the advantages of resources to create double satisfaction for visitors

One of the essential characteristics of reception work is that the official reception subject can mobilize a wide range of social resources as needed to ensure the realization of reception objectives. As the main implementer of the reception work, the reception office should take advantage of resources and play a role as a link to build a bridge of friendship. This year, there are not only neighboring brother counties and cities, but also friendly counties and cities paired with our city, as well as other counties and cities from all over the country. During the whole year, the party and government delegations visited and studied in our city: Xiangcheng District, Zhangjiagang City, Wujin District, Jiangyin City, Yixing City, Suqian City, and other provinces: Nanxun District, Tongxiang City, Cixi City, Jingyan County, Sichuan Province, Lujiang County, Anhui Province, Laixi City, Yantai City, Gaoming District, Foshan City, Guangdong Province, Linyi County, Shanxi Province, etc. Each party and government delegation's visit should not only make arrangements for welcoming, accommodation, but also arrange the layout of visiting points, discussion and exchange meetings, and also involve communication with relevant departments. For the reception work of each party and government delegation, our office will dock with each other in advance, learn more about the intention of the visit, make a reception draft for the city leaders to review in combination with the specific situation of the city's economic and social development, and communicate with the visiting units in time. In the specific reception process, our office sent main leaders to accompany the on-site coordination, and arranged several receptionists to serve in the background to cope with various changes and solve various problems in the bud. At the same time, the party and government delegations in our city also took the opportunity to study in the surrounding counties and cities. During the year, the party and government delegations of our city visited Siyang, Changshu, Zhangjiagang and surrounding counties and cities such as Shaoxing, Xiaoshan and Xiuzhou. Before the visit, our office sent the backbone to "act as an advance station", made a request with the reception unit, carefully arranged the itinerary of the activities, and made a good guide for the visit of the party and government delegations in our city to ensure zero mistakes in the activities.

Fourth, do a good job in internal coordination and create a harmonious and United working atmosphere

To complete every reception service, it is necessary not only to receive the hard work of front-line comrades, but also to closely cooperate with comrades in all departments of the office. The arrangement of all kinds of study, the printing of reception plan, the standardized filing of reception materials, the collection and supply of all kinds of gifts, the delivery of leadership instructions and all kinds of letters, the handling of accounts, and the arrangement of reception vehicles are all inseparable from the obscure support of secretarial comrades. As the main place for entertaining guests, the reception center undertakes a lot of reception tasks.