The contents of catering training are as follows:
1. Basic knowledge training of catering service: Catering waiters need to know the basic knowledge of catering, including menu, dishes and kitchen equipment, which will help them to provide better services to their guests.
2. Catering service etiquette training: Catering attendants need to master certain catering service etiquette, including the manners of communicating with guests, the manners of hospitality, and the methods of handling complaints.
3. Catering service skills training: Catering waiters need to master certain catering service skills, such as setting tables, pouring wine, delivering food, etc., which will help them to better serve their guests.
4. Catering hygiene training: Catering attendants need to know the basic knowledge of catering hygiene, such as tableware cleaning, food storage, kitchen hygiene, etc., to ensure food safety and hygiene.
5. Catering safety training: Catering attendants need to know the basic knowledge of catering safety, such as fire prevention, food safety and guest safety, to ensure the safety of guests.
6. Catering management training: Catering waiters need to know the knowledge of catering management, such as inventory management, cost control, restaurant marketing, etc., which will help them create value for the restaurant better.
7. Team cooperation training: Catering waiters need to learn to cooperate with colleagues, superiors and subordinates, which will help improve work efficiency and team cohesion.
8. Customer relationship management training: Catering waiters need to know how to deal with customer relationships, such as improving customer satisfaction and handling customer complaints, which will help improve customer loyalty.
9. Training assessment: In the training process, catering waiters need to be assessed to test their learning effect and skill mastery.
11. Continuous training: The catering service industry is developing rapidly, and it needs to constantly update its knowledge and skills. Therefore, catering waiters need continuous training and learning.