1, understand the basic situation of the customer

Business reception first step is to understand the basic situation of the customer, including the customer's unit, name, gender, ethnicity, occupation, job title, level and the number of people visiting the specifics of the visit; there are a number of details, such as: the specific date of the visit, the time, the location and so on.

2, to determine the welcome specifications

According to the specific circumstances of the customer to determine the specific reception specifications.

3, the layout of the reception link

In the scope of the prescribed standards, the reception of the work of arranging vehicles, customer cars, customer meals and accommodation.

4, business reception staff selection

Selected reception staff, according to the ability of the reception staff to work specifically arranged to the reception of various aspects of the work.

Business reception etiquette process 2: reception service work

Business reception service work is the center of the business reception process, is a direct face-to-face service reception process. In this process, in accordance with the requirements of the reception program organization and implementation, conscientious and responsible, meticulous, to complete each reception service matters. At the same time, according to the changing circumstances, timely amendments to the original program, organization and implementation.

Business reception services require reception staff, especially the person in charge, to grasp the overall situation, good at coordination and communication; to be pragmatic, good at improvisation; to the higher leadership in a timely manner to report to the superior, good integration of all aspects of the force, with one heart and one mind, to complete the task of good reception.

1, customer welcome and accommodation arrangements

Arrive at the designated location to meet the customer in advance, if the leadership and the relevant departments to the airport, station, dock to meet the customer, to determine and beforehand to inform the collection time, location, bus arrangements and departure time. Help customers to contact with the airport or station to sign tickets and collect baggage. In accordance with the reception policy and reception program, arrive at the hotel guest house where the client is staying or dining, and implement the welcome reception etiquette. Upon arrival at the client's place of residence, arrange for the distribution of luggage and distribute the Reception Handbook (which includes housing arrangements, schedule of activities and transportation arrangements, meal times and locations, and related notes) to the client.

2. Banquet

The leader of the accompanying meal arrives at the banquet place first; masters the number, time, place, way and standard of the banquet, and informs the hotel in advance; prepares the menu of the banquet elaborately, and makes the design of the banquet well; arranges the seat card, and checks and confirms it. Reception staff to the banquet hall one hour in advance, supervise and check the relevant services; strictly according to the proposed banquet menu serving dishes, drinks, etc., special circumstances according to the intentions of the main accompanying leaders, accurately grasp the rhythm of serving dishes, should not be too fast or too slow; reception staff staff to take the initiative to guide the customer to enter the table, leave the table.

3, business meeting, meeting arrangements

clearly business work meeting the basic situation, meeting (talk) the person's ` name, position, number, meeting (talk) purpose, meeting (talk) what people, and the nature of the meeting (talk).

Related personnel and departments should make the following preparations:

Notify our related departments and personnel in advance to make preparations for the meeting; determine the time of the meeting, arrange the venue and seats for the meeting; determine the recorders, and determine the interpreters and photographers and notify the reporters in advance if translation, photography, or news reporting is needed; the receptionist will greet the client at the door first, and when the client enters the meeting room, our personnel will meet the client at the entrance. Customers enter the conference room, our personnel should immediately rise to welcome; if you need to talk about the two sides of the photo, arranged in the host and host shaking hands, photo and then take a seat.

4, business visit arrangements

The visit of the preparatory work must be done in advance, including travel materials, vehicles; in advance of the tube arrangements for the leadership and accompanying escorts; guests outside the relevant services and liaison and coordination of the work of conscientious and responsible; to assist in the reception of the reception of the process of emergencies related to on-site processing; travel to the customer on the road at the right time along some of the basic conditions. The company's staff will also be responsible for the service work and contact coordination of the guests.

5, business recreation

Soliciting customers' opinions according to the customer's favorite and customary arrangement of activities. Arranging activity sites and determining activity times. Arrangement of movies, fitness, sports and other entertainment activities, held a cultural evening, reception should be done before the relevant preparatory work. According to the customer's interest to grasp the flexibility of the length of the activity.

Business reception etiquette process three: reception of the late work

Business reception of the late work mainly refers to the end of the reception of the send-off work and summary of experience.

1, send off visiting customers

Farewell is the last service of the entire reception process, to be treated seriously, leaving customers with an unforgettable impression.

Verify the customer departure by flight or train arrival time, location changes, as well as the plane (train) stops. In accordance with the reception policy and reception program, design and implement the farewell etiquette. In order to show the solemnity of the event, the receptionists will line up at the client's place of residence to see off the client. The escort sees off the airplane or train on which the customer is traveling before returning.

2, the end of the work

Mainly includes cleaning up the room, hospitality expenses settlement and data summary filing.

3, summarize the experience

Each reception task is completed, we should summarize in a timely and serious. Affirmation of achievements, identify gaps, outstanding contributions to the unit and individual recognition. By summarizing the lessons learned, deepen the understanding of the laws of reception, and promote the continuous improvement of the level of reception work.