Summary is the product of reviewing one's own social practice, which is based on one's own work practice. It is to look back on the past and reflect on the work in the previous period, but the purpose is to do a good job in the next stage. The following is a summary of my carefully selected work, hoping to help you!

summary of the promotion of supervisor

I have worked in the real estate industry for more than half a year, and I still need to improve my sales. Although my level is limited, I still want to write some things about myself, that is, I can find something to learn from it and improve my sales level.

after the last opening, the whole sales process began to be familiar from the early water renewal to the late successful sales. In the reception of customers, my sales ability has improved, and I gradually understand the concept of sales. From my own customers who have already bought houses, I have also learned a lot from selling them. Let me show you here. Maybe I haven't done a good job yet, but I hope to share it with you.

first, the most basic thing is to always be enthusiastic during the reception.

second, do a good job in customer registration, and make follow-up visits. Do a good job in the early stage of sales, which is convenient for the later stage of sales.

thirdly, we often invite customers to come and look at the house to understand the development of our real estate. Strengthen customers' purchasing confidence, do a good job of communication, and make several plans for customers according to some requirements of customers, so as to facilitate customers' consideration and opening sales, make customers more selective and avoid concentrating on the same apartment. This also facilitates their own sales.

fourth, improve your business level, strengthen real estate-related knowledge and the latest developments. In the face of customers, they can be comfortable, establish their own professionalism, and at the same time make customers want to believe in themselves more. Thereby promoting sales.

Fifth, think about the problem from the customer's point of view, so that you can solve it pertinently, provide the customer with the most suitable house, solve his doubts, and let the customer buy the house with confidence.

Sixth, learn to use sales skills, create a desire and atmosphere for buying, and appropriately force customers to make a decision as soon as possible.

Seventh, no matter what you do, if you don't have a good attitude, you can't do it well. At work, I think attitude determines everything. When personal needs are frustrated, attitude can best reflect your values. Positive and optimistic people attribute this to the imperfection of personal ability and experience. They are willing to constantly improve and develop in a good direction, while negative and pessimistic people blame the injustice of opportunities and environment and always complain, wait and give up! What kind of attitude determines what kind of life.

Eighth, it is always the most important to find out and recognize your goals and constantly strengthen your confidence in going forward and sticking to the end. The fable of the race between the tortoise and the hare constantly appears in real life. The hare tends to be opportunity-oriented, and the tortoise always insists on its core competitiveness. In real life, just like the end of the tortoise-hare race, people who keep accumulating core competitiveness will eventually win over those who chase opportunities. Life is sometimes like climbing a mountain. When you are young and strong, you are always alive and kicking like a rabbit. You want to jump ship and take shortcuts whenever you have the chance. I want to give up and rest when I encounter setbacks. Life needs to be accumulated. Experienced people, like turtles, know the truth of walking at a constant speed. I firmly believe that as long as the direction is correct and the method is correct, one step at a time, every step is firmly on the road ahead, but they can reach the finish line earlier. If you rely on chance, your luck will run out one day.

To maintain long-term enthusiasm and enthusiasm for work, it is even more necessary to have the spirit of "self-motivation without waiting for whipping". So in the past six months, I have been insisting on doing what I can do well, accumulating all the time, and moving forward firmly towards my goal step by step.

summary of supervisor's work

I joined _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The main responsibility is to maintain the orderly operation of the entire first floor site operation order. Specific daily work content, mainly including standardized management of employees, after-sales service of goods, etc. Over the years, with the concern of leaders and the support and cooperation of colleagues. I joined _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The main responsibility is to maintain the orderly operation of the entire first floor site operation order. Specific daily work content, mainly including standardized management of employees, after-sales service of goods, etc.

over the past years, with the concern of leaders, the support and cooperation of colleagues and the full cooperation of employees, I have performed my duties well, and successfully recruited _ _ _ _ _ brand clothing into the market, basically completing all tasks assigned by leaders.

As the saying goes, "Interlacing is like a mountain". How to be a good floor supervisor is still a brand-new topic for me. To this end, I will continue to learn, enrich myself, do a line, love a line, and specialize in a line. On the one hand, I will read a book without words. We should also learn from leaders, colleagues and employees with an open mind. Learn their professional knowledge, working methods, marketing skills, and the art of dealing with people. At the same time, we insist on "seeing more, listening more, thinking more and doing more" in our daily life. Through the organic combination of study and practice, gradually improve their theoretical and professional quality.

pay attention to standardized management and improve the overall quality of employees. This year, the salespeople in the counter have been frequently transferred, and the new employees are not familiar with the discipline and business operation of the mall. I have strengthened supervision and enforcement in my usual work. Especially in the down jacket counter in the lobby on the first floor, most of the salespersons are temporarily recruited, and the personnel transfer is particularly diligent. These new employees have a weak sense of discipline, such as skipping work, eating and taking care of children. I improve the staff's sense of discipline from the initial reminder to the warning and the final fine. Make some new employees enter the work role quickly, develop good professional habits, and maintain the good image of the mall.

strengthen on-site inspection to ensure good business order. The job of the floor supervisor is the scene, and the work content is very specific and trivial. This also requires a strong sense of responsibility to ensure that all kinds of specific and trivial work are solved on the spot. Make the business order run well and provide customers with a convenient and comfortable shopping space.

adhere to fair, reasonable and flexible treatment of commodity complaints. The problems existing in commodities should be based on rules. That is to maintain a good reputation among consumers, and at the same time try to achieve the understanding and support of agents. In the past six months, I have also handled several complaints, and basically, I can let customers and agents negotiate and solve them successfully. Every time I successfully solve a complaint, my heart is full of a sense of accomplishment, and my efforts have not been in vain.

leaders and colleagues, 2 _ _ _ _ years have made me reluctant to part. In this _ _ year, I have shed hard sweat and tears. It is precisely because I have experienced this little bit of acid and sweetness that I keep growing and making progress. In the 21__ years' work, I will strengthen my study of business knowledge and further improve the on-site management and my own management level. Cooperate with each cabinet leader to convey rationalization information and suggestions to agents in time to improve the operating efficiency and image of the mall. I hope I can work happily in the future and find more happiness in my work.

summary of the work of promotion to supervisor 3

The administration department is the comprehensive management department of the school, the staff assistant of the school leaders, and the link between various functional departments, which plays the role of communicating up and down, coordinating the left and right, contacting all parties and taking care of the inside and outside. Over the past year, under the care and guidance of the school leaders, with the enthusiastic support and great help of other departments, all comrades in the administrative department have given full play to team spirit, worked hard to innovate and successfully completed various tasks. The work is summarized as follows:

1. Enhance the service consciousness, carry forward the spirit of unity and cooperation, and push the work of the department to a higher level

Over the past year, the administrative department has intensified the education of the staff of the department, taking various activities as the carrier, and in the service of various large-scale conferences and activities held for the school, the service consciousness and cooperation spirit of the staff have been improved, which has further promoted the work of the department.

2. Improve and perfect the rules and regulations of the school, and strive to standardize the work

1. Standardize the sending, receiving, registering and processing of all kinds of office documents, so as to achieve the standardization and accurate expression of the school. At the same time, do a good job in the registration of incoming calls, letter processing, and visiting reception, and ensure that the relevant instructions from superiors, the spirit of meeting documents, and the reflection of grassroots schools are conveyed and implemented in a timely manner.

2. Assist the headmaster to draw up school plans and summaries, and draft various rules and regulations. Since the beginning of this period, the School Self-inspection Report has been drafted to welcome the construction of teaching and research institutions and the supervision and evaluation of teaching and research work in Yuzhong District, Chongqing, and a series of rules and regulations have been formulated, such as the Implementation Measures for Schools to Introduce Outstanding Talents from Outside the District, the Measures for the Distribution of Bonuses and Allowances for School Staff, the Measures for Schools to Standardize Competition Organization and Information Subscription, the Work System for Teachers' Continuing Education in District, and the System for Identification and Destruction of School Archives, which have promoted the standardization of school work to some extent.

Third, do a good job in coordination and service to ensure the smooth development of school work

In the past two years, all aspects of the school have developed rapidly, with frequent meetings, exchanges and inspections, examination marking, and renovation of school facilities and equipment. Therefore, coordinating the relationship between schools and superior departments, between schools and grass-roots schools is a major event related to the efficient operation of schools and the external image and reputation of schools. As the window department and contact link of the school, the administrative department, while doing a good job in daily work, carefully planned and deployed, made every effort to organize every meeting, coordinate every activity and arrange every reception, which made the school's people, finances and materials play a good role. For example, do a good job in the construction of teaching and research institutions in _ _ county, the inspection work of supervision and evaluation of teaching and research work, the continuing education work meeting of teachers in the whole region and other meetings and the service work of inspection work; Assisted the teaching and research department to complete the preliminary organization, marking, grade review and grade entry of various large-scale examinations, such as the "one diagnosis" and "two diagnosis" examinations for senior three in the whole region, the "four-district joint examination" for senior high school, the graduation and entrance examination for junior high school, and the research examination for primary school, and the production of the logo, audio and photo work for the teaching and research staff to declare funds for training activities, and the recovery of feedback from the teaching and research staff; Assist the training department to carry out the evaluation and acceptance of teachers' continuing education and the upcoming new curriculum teacher training in the whole region; Assist the scientific research department to successfully convene the third general election meeting of the Education Society in the whole region. Completed the renovation of the school's reading room and archives, making it a bright spot in the school's hardware facilities.

IV. Actively organize and carry out training for the staff of this department to improve their professional skills

In this period, we carried out computer operation training for the staff of the administrative department, supported and sent employees to participate in the training meeting of Microsoft Corporation, the classified management training of machine-readable books organized by China Library and the file management training organized by the district archives bureau, and achieved good results.

In a word, with the support and encouragement of all departments in the school over the past year, the service consciousness of the administrative department staff has been obviously enhanced, the work style has been further improved, and the work quality and efficiency of the administrative department have been continuously improved. Of course, the work of the administrative department is complicated and complicated, and omissions are inevitable. In the future work, we will strive to correct the shortcomings, forge ahead and innovate constantly, provide better services for the faculty and create a better education and teaching environment.

summary of the work of promotion to supervisor iv

I have been working in the company for more than a year in a blink of an eye. According to the work arrangement of the company manager, I am mainly responsible for the daily operation of the restaurant floor and the training of the department. Now I will make a summary report on the work in 21__ _ and briefly outline my work plan for 21__ _.

1. On-site management of the hall

1. Etiquette and courtesy require repeated practice at the regular meeting every day. When employees meet guests, they should use polite language, especially the cashier at the front desk and the service staff at the regional location. They are required to apply courtesy and courtesy to every bit of work, and the employees should supervise each other and make progress together.

2. Insist on the inspection of gfd before class. Those who fail in gfd can only take up their posts if they are qualified. Correct the appearance problems immediately when they are found on the post, supervise the use of guest manners and manners, and the employees will develop a good attitude.

3. Strictly grasp the positioning of posts and service awareness, improve service efficiency, rationally allocate service personnel during the peak meal period, and support the busy area at any time with the foreman or encouragement as the center. Other personnel should do their respective duties, clarify their respective work contents and carry out division of labor and cooperation.

4. Advocate efficient service, and require employees to serve guests as soon as they need service.

5. Goods management From large items to small items, whether it is customer damage or natural damage, everything requires rules-based, well-documented, implemented by someone, supervised by someone, followed by people, and summarized.

6. In the public health management area, the cleaning personnel are required to clean it immediately when they see foreign objects or dirt. The hygiene requirements of each area are that the sofa surface, the surrounding area, the dining table and the floor should be clean and free from water stains, neatly placed and without inclination.

7. During the meal time, because the guests arrive at the store in a concentrated way, there is often a phenomenon that the guests queue up, and the guests will show impatience. At this time, it is necessary for the foreman to prepare for the reception before the reception peak, so as to reduce the waiting time of the guests, and at the same time, pay attention to the table position to ensure that it is correct. Do a good job of explanation, shorten the waiting time, carefully receive every table of guests, and be busy without chaos.

8. Buffet is a newly-opened project in the dining hall. In order to further improve the quality of buffet service, the Overall Practical Plan of Buffet Service was formulated, which further standardized the operation process and service standards of buffet service.

9. Establish a restaurant case collection system to reduce the probability of customer complaints, and collect complaints from restaurant customers about service quality and quality as an important basis for improving daily management and service. All restaurant staff analyze and summarize the collected cases and come up with solutions to the problems, so as to make daily service more targeted and reduce the probability of customer complaints.

2. Daily management of employees

1. As an important part of restaurant staff, whether new employees can quickly integrate into the team and adjust their transformation mentality will directly affect the service quality and team building. According to the characteristics of new employees and their entry situation, special training is carried out to adjust the mentality of new employees, face up to the role transformation and understand the characteristics of the catering industry. Make new employees fully prepared psychologically, alleviate the dissatisfaction caused by the inadaptability of role change, and accelerate the pace of integration into the catering team.

2. Pay attention to employees' growth, always pay attention to employees' mentality, maintain good working conditions, and organize employees to study irregularly, so as to assess employees, check the training effect and find shortcomings in time.