The first half of the year is about to pass, and I have gained a little through hard work in this half year. The following is a summary of the work of property management companies in the first half of 2121 compiled by me for your reference only. Welcome to read it. Summary of the work of the property management company in the first half of 2121 (I)

In the first half of the year, the property management branch took the guiding ideology, objectives and requirements of the company's work in 2121 as the starting point, followed and carried forward the business philosophy and work theme of "relying on the main business, serving the main business, putting people first and managing details", and closely revolved around the strategic thinking of "seeking survival by service, seeking benefits by management and seeking support by contribution", and made leaders at all levels and at all levels. The work in the first half of this year is summarized and reported as follows:

1. Main work contents

1. Strengthening system construction and standardizing management system

In the first half of 2118, focusing on standardizing service behavior and improving service level, the property service branch revised and improved the Property Service Management Manual, organized employees to study, and supervised and inspected the implementation, and standardized employees' behavior, order, service and workflow by using the property manual. In addition, the property management branch has compiled various internal management systems, such as Emergency Plan for Safety Accidents and Management Measures for Food Purchase and Acceptance, and improved the commitment system, accountability system for breach of promises and post responsibility system, so that most of the work of the property management branch has rules to follow.

2. Comprehensive greening and cleaning

(1) Pay equal attention to maintenance and construction, further beautify the factory environment and improve the greening level of the community. On the basis of insisting on regular lawn maintenance management such as weed removal, spraying and pruning, and strengthening the environmental sanitation cleaning of the factory area, the greening personnel in each property service area have completed the tasks of replanting lawns with a clean factory area of 32,683 square meters, a living area of 3,211 square meters, a clean second square meter and a clean third square meter. In total, as many as 15,129 trees, shrubs, flowers, etc., 13,939 square meters of alfalfa and 21,344 new clovers were planted and replanted in the first half of the year. The survival rate is over 95%

(2) The community is clean and tidy. Every day, the property captains supervise the cleaning quality of the service area, insist on checking the specific implementation of the service cleaning personnel's work in accordance with the service cleaning operation procedures, regularly clean and maintain all corners inside and outside the service area, and deal with the problems found in time to ensure the environmental sanitation of the service area is clean and tidy.

3. Strengthen catering management and standardize business order. In order to create a good dining environment for all dining staff, with the cooperation of the leaders of the branch and the heads of various catering departments, we have focused on the management of business order, made great efforts to do a good job in catering services, and established a new image of the catering department. On the one hand, it promoted the management and service experience of various food and beverage departments, on the other hand, it rectified the illegal problems in various food and beverage departments.

4. Housing management is thorough and meticulous. In the first half of the year, the property management branch has carried out regular, institutionalized and standardized management of residential houses in strict accordance with the company's requirements.

(1) Strictly hand over the house. At the same time, the problems found during the house inspection and the quality problems of furniture are properly rectified and maintained.

(2) Management and maintenance are in place in time. The captains and security guards of each property team patrol and maintain the residential area every day to ensure that the appearance of the house is neat, the external wall and the wall between stairs are basically free of stains, and the house is clean and tidy; Regularly check the heating, water supply and drainage, gas and other pipe networks in the house, and rectify them in time when problems are found.

(3) The daily facilities are well maintained. Since the first half of the year, various property teams have regularly maintained various facilities and equipment, making them in good condition and ensuring the normal operation of property services.

Second, the construction of staff

1. Focus on creating a learning enterprise: First, mobilize employees to learn by themselves, using books, television and the Internet. Second, learn good management methods and experience from other units, find their own problems and solutions, develop innovative potential, constantly improve the management methods of property service personnel, and gradually strengthen the service level and development ability of property services.

2. Vigorously strengthen staff training. According to the actual situation of employees, organize employees to carry out training and assessment regularly. Mainly focus on management knowledge training, professional skills training and pre-job training to improve the ability and quality of employees in all aspects;

3. Do a good job in ideological education of employees.

Through simple and simple education, it is the factories and companies that need us to provide all kinds of property services, so that people come here to work. We should make employees realize the importance of their work, educate some employees who are muddling along at work, grasp the ideological trends, and help to change the bad habit of not going to work well.

iii. safety in production

based on the implementation of the safety responsibility system and preventive plans, strengthen the safety management of the factory. The property service branch firmly establishes the idea of "people-oriented, safety first", always puts safety work in the first place in all work, and incorporates safety work into daily work, constantly making unremitting efforts. The safety target responsibility has been implemented at all levels, and the safety responsibility system has been established and improved. Strengthened the sense of safety responsibility. According to their own characteristics, various property teams and restaurants have compiled emergency plans for safety accidents, and organized learning and drills. In the first half of the year, the property branch organized all employees to identify safety risks, and organized a major safety inspection, timely rectified the problems arising from the inspection, and did everything possible to eliminate various safety hazards. In addition, the supervision of security management in the community has been strengthened to ensure the security and stability in the community.

IV. Problems in the work

1. Some employees relax themselves, their sense of responsibility and crisis declines, their motivation is insufficient, and their thoughts are old-fashioned and rigid, so it is difficult to adapt to the present situation and future development of property services.

2. Individual departments have not established the concept of active service, and their service awareness is lacking, and the service quality and service level need to be improved.

3. Employees' awareness of safety in production is weak, and there are still illegal operations in their work, so further education is needed.

4. The Operation Manual for Property Employees still has many shortcomings, such as imperfect content, inaccurate working standards and unrealistic working procedures, especially the simple catering part, which needs further revision and improvement.

Work plan for the fifth and second half of the year

1. Improve the Property Sub-volume of the Property Employees' Operation Manual

2. Compile the Catering Sub-volume of the Property Employees' Operation Manual

3. Strengthen employees' awareness of safety in production, and regularly organize risk identification and emergency drills

4. Improve and implement food management and oil depot management. Improve the image of property services.

6. Strengthen the management of catering hygiene to ensure that a food poisoning incident does not occur. All employees of the property branch will unite as one and make persistent efforts to complete various tasks throughout the year! Summary of the work of the property management company in the first half of 2121 (II)

In the first half of 2121, our work closely focused on the general policy of "planning and management, improving quality, sizing up the situation and advancing with the times" of the group company, always practicing the general goal of contributing to the construction and development of the group company, strengthening the internal management of the enterprise and the cultivation of employees' own quality, constantly innovating, striving to complete various tasks, and achieving some achievements. Now, the main completed work, some experiences in the work, some existing problems and the work plan for the second half of the year are reported as follows:

1. Completed work

1. Sorting out the clues, grasping management and building up the image

After we officially took over the property from xx in January, we first sorted out many clues and quickly sorted out several major urgent matters. First of all, pay attention to management, promote efficiency and build image. In the final analysis, the management of the community is to provide satisfactory services for the owners. And all this depends on the quality and ability of the service provider. In the work, we need not only a good attitude and service concept, but also professional management.

For this company, a refined management system, clear flow procedures and responsibilities have been formulated, so that the property management work can be carried out in an orderly manner. Secondly, strengthen personnel training, enhance service awareness and establish corporate image. We provide targeted training on employees' professional ethics, etiquette, manners and professional skills, so that on-the-job employees can quickly meet the service requirements. Excellent service has established a good image for the enterprise.

2. Create a happy, festive and peaceful atmosphere for the community during the Spring Festival.

Before the Spring Festival, we organized cleaning staff to thoroughly clean and empty the garbage in the public facilities, corridors, parking lots, courtyards, flower ponds and lawns of the community, and rectified the sanitary corner. Organize security personnel to train on holiday safety precautions, formulate safety emergency plans, clarify the division of labor, implement responsibilities and strengthen measures; Set up fireworks and firecrackers discharge area in the community, specify the discharge point, and the person in charge of the inspection; Before the festival, the engineering maintenance personnel thoroughly inspected and maintained all kinds of facilities and equipment used in the community, ensuring the normal operation of water, electricity, heating and all kinds of facilities and equipment during the festival; In order to create a festive atmosphere, we hung lanterns and mascots at the gate and yard of the community, hung colored lights and put up slogans in the yard, trees and rockeries, posted Spring Festival couplets to each unit door of the community, sent the word "Fu" to the owners, sent telephone cards for repair service, posted warm reminders, and sympathized with 31 owners' representatives in A and B districts. Sincere, warm and fast service ensures the warmth, peace and safety of the festival in the community; On the Lantern Festival on the fifteenth day of the first month, with the strong support of the group company, we successfully hosted a "Flourishing Lantern Festival Song and Dance" in the residential courtyard. The wonderful performance, warm applause and cheerful laughter pushed the festive atmosphere to a climax.

3. Rectify the problems existing in the residential area, and * * * carry out system maintenance with facilities and equipment

In order to completely change the owners' views on the property and thoroughly solve some problems existing in the residential area for many years, after the Spring Festival, with the strong support of the group company, we started to repair the * * * houses and * * * facilities and equipment in areas A and B, and thoroughly rectify the environment. It has invested more than 211,111 yuan to replace 19 unit doors, clear out 44 heating and water supply wells, repair and replace 721 tube well valves inside and outside the building, detect and repair more than 61 households' roof leaks, replace more than 411 pieces of household glass, repair more than 61 households' window frames, clear out 67 sewage wells and 4 septic tanks, repair and widen the road surface by more than 211 meters, and replace the monitoring equipment in areas A and B. In addition to the above overall major repairs, we also received more than 511 repair orders and paid a return visit to more than 311 households. The owner's satisfaction rate was over 98%, and three complaints were received, which were successfully coordinated and resolved.

4. Complete files and conduct annual inspection of various procedures

In order to strengthen the internal management of the company and better serve the owners, in April, we transferred the files and materials needed and missing by the property management company from the relevant departments and filed them one by one, then conducted annual inspection of various procedures, and successfully passed the annual inspection of procedures required by relevant departments in advance.

5. Greening and beautifying the community

In order to further improve the community environment, with the support of the group company, we have planted more than 11,111 juniper plants, decorated more than 811 pots of flowers on the rockery, and planted 6111 flowers. At the same time, we have mowed and pruned the previously planted flowers and trees, and the community has taken on a new look after fine dressing.

6. Strengthen propaganda and cooperate with urban management and community to complete the work of "creating a city"

Property services are not only rational behavioral services, but also humanistic ideological education and influence. While renovating the residential environment, we also publicized the concept of "creating a city", common sense of fire control, owner's code of conduct, etc. to the owners through advertising columns. We successively exhibited 15 billboards, posted more than 41 advertisements of "creating a city" in xx Street about the participation of the whole people, and distributed more than 411 questionnaires to Zhang Wenming citizens and more than 211 copies of "Citizens' Instructions for Creating a National Civilized City". Through these publicity, the majority of owners have greatly improved their own quality and awareness of "creating a city".

At the same time, we also pay attention to the establishment of corporate culture. We mobilize our employees to study corporate culture seriously, click on the website of the group company, understand the growth process of the group company, and cultivate employees' awareness of loving the company. We also actively contribute to the website of the company. In the past six months, we * * * selected four articles for the company, and all four articles were published by the website. We also sent five articles on the property management of our residential area for the property brigade, among which "We just want to touch God" was published in the six special issues of property.

7. We cooperated with the group company to complete the preparatory work and aftermath of the groundbreaking ceremony in Area C.

We dispatched all the employees to Area C except the personnel on duty, and well completed the tasks of cleaning the sales department, arranging the venue, including inserting colorful flags and placing flowers, maintaining the order, safety and hygiene of the venue parking lot, and handling the aftermath of the venue. This activity, our team service skills have been exercised, and the team's own quality has been well demonstrated.

early intervention in area 8. d

(1) Establishment of organizational structure.

(2) Personnel recruitment. Through the talent recruitment market and mobilizing on-the-job employees, we employ different methods and channels to recruit the required employees, strictly select and select the best, and recruit most of the required employees for the company. At present, the recruitment work is still in progress.

(3) Training for new employees. We have conducted systematic training for new employees, including corporate philosophy, job responsibilities, code of conduct, assessment system, employee handbook and common sense of safe operation. The basic skills of new employees are quickly mastered, and the service ability of the team is guaranteed.

(4) Preparation of handover materials. We have tidied up the Owner's Occupancy Notice, Owner's renovation contract, Property Service Contract, Property Management Statute, Owner's Service Guide and other relevant materials for the owner when handing over the house. At the same time, we are in full swing to establish the relevant supporting facilities and equipment in Zone D and the owner's file.

9. Employees' clothing

In June, we unified employees' clothing, and the establishment of employees' external image added a lot of luster to the company's image.

second, experience and shortcomings

in the past six months' work, we have realized that a good team can't do without the support of superior departments, and a lot of our work can't do without the support and help of group companies. We will closely surround the group company, strive to serve xx real estate in the later period and create a famous brand for xx real estate. At the same time, we also realize that only sincerely and practically serve the owners of the community.