This awesome detective novel is the famous Keigo Higashino's new work "Masked Hotel". Keigo Higashino is very famous overseas. With the mystery novel After School, he won the 3 1 Edogawa Random Step Award. From then on, he entered the Japanese literary world and became a famous mystery novelist.
In his early works, many of them followed the line of case-based reasoning. For example, the murder case of Baima Villa, which impressed me the most, combines two typical case-based reasoning cases, the secret room and the password. The road closure caused Baima Villa to become a large secret room, and the suspect was hiding in the villa. What the murderer wants to seize is the password that the villa owner hid in every room through nursery rhymes. Only by cracking the code behind nursery rhymes can we get the treasure.
In the later period, with the deepening of Keigo Higashino's mastery of mystery novels, he began to go astray, adding a lot of social and human things to the mystery novels.
In the mystery novel "Masked Hotel", Keigo Higashino is still patient, concentrating several guidelines on how to mix well in the workplace into a book and sharing them with readers through the heroine's mouth.
Step 1: Now that we have entered working hours, we should show our working attitude.
"No matter how you look at it, you don't look like a waiter in a hotel. Disdressed and arrogant waiters are not to be seen in our high-end hotel. Although we are amateurs in investigating cases, if I were those criminals who are sensitive to the police, I would suspect you first. Even ordinary guests, seeing a waiter like you at the front desk, will definitely turn around and leave, and don't want to live here. If you want to imagine a hotel waiter, you must pay attention to the details, which is the most important thing. "
At the beginning of the story, the police were helpless in the face of serial murders. The password can only be cracked according to a string of numbers left by the murderer. Finally, they confirmed that the murderer may have committed the fourth murder in the five-star hotel where Shangmei works.
So, Xintian, a policeman undercover at the front desk of the hotel, partnered with Shangmei on the hillside to search for prisoners. When Xintian was undercover for the first time, he came to work with the idea of catching the murderer in Honesty and Frank. Although undercover is at the front desk of a five-star hotel, Xintian has no service consciousness of the front desk staff at all, and still greets the guests with the attitude of the police to solve the case.
This violates the taboo of beautiful women on the hillside. In her opinion, every job deserves respect. Even at the front desk of the hotel, you should abide by the rules of this industry.
For newcomers, dressing appropriately and behaving appropriately are the most basic rules of the industry. This decent dress is not simply wearing uniform and light makeup. But should be aware of the details that this industry should have. For example, people engaged in the catering industry should not keep long nails, because nails are easy to hide evil people and shelter evil people. If you meet a very picky guest, you will be given an unhygienic and careless evaluation at the first time.
For Shangmei on the hillside, waiters in five-star hotels should have a simple and neat hairstyle, a cordial and professional smile and a straight body to show a refreshing side.
The second step: not simply engage in the service industry, but become a service-conscious person.
Generally speaking, people engaged in the service industry have heard the phrase "customers are God".
In The Masked Hotel, Keigo Higashino had his own thoughts on the basis of this sentence. "The same is true for hotels. Guests are the rules, so there are no customers who violate the rules. We naturally have to obey the requests made by the guests, and we absolutely obey them. " "But there is no end to tolerating all customers' unreasonable troubles. If we let them do whatever they want, won't it get out of hand in the end? So our job is to find a solution to the problem. If all the guests are polite and patient, there is no easier job in the world than a hotel waiter. "
There is an example in the book: a guest needs to check in immediately because he invited a friend to a restaurant attached to the hotel for dinner. Meals can only be included in the room rate after check-in. But there were a lot of people waiting in line at that time, so if you let this guest cut in line, it would hurt the interests of another group of people who were waiting in line.
Faced with such a situation, Ansan Shangmei adopted a compromise method. She asked the guests to eat first, and she arranged for the guests to check in. After the check-in formalities are completed, we will send someone to hand over some items such as room cards to the guests.
There are many people around us who are engaged in the service industry and only provide services mechanically. For example, if you go to a restaurant to order food, the waiter will only provide one-stop service such as ordering, placing an order and checking out. If you need her, give advice on ordering food for people with light tastes, or give advice on ordering food for people who are allergic to certain foods, she will get stuck on the spot.
This is the difference between people who are engaged in the service industry and those who have a sense of service. For example, Shangmei shinya yamanaka is no longer a simple service practitioner, but has risen to another field, that is, people with service consciousness. They have carved in their bones the trait of putting themselves in the guest's shoes.
Step 3: Work should be teamwork, not single-handedly.
In the "Masked Hotel", the general manager Fujiki once said to Shangmei on the hillside, "All our employees are committed to providing services to the guests. We work as a team, so it is no one's credit to satisfy our guests. On the contrary, if unqualified staff cause trouble to guests, I think it is not just personal behavior, but the responsibility of all our employees. "
Teamwork is the first lesson that many newcomers need to take, because many people are used to going it alone at school. As long as you study hard, you can get good grades.
But when you enter the workplace, you must work as a team. The bigger the enterprise, the more detailed the division of labor will be. Taking an advertising company as an example, AE is responsible for contacting customers and understanding their needs. Copywriter is responsible for outputting the content according to the needs of customers. The designer is responsible for visualizing and stereoscopic the content of the copy output. If it involves the output of network content, sometimes programmers need to cooperate to build the network platform that customers need. These four occupations are indispensable, and teamwork and mutual cooperation can successfully complete the task.
Therefore, people who are new to the workplace should learn to turn screws and not take personal work too seriously. You are just a screw on a steel plate. But don't underestimate the role of screws. If every screw is a little loose, the steel plate will eventually collapse.
Of course, the above are just some fallacies and heresies that I summarized after watching The Masked Hotel. It is said that different people will have different interpretations of the same book. In fact, in addition to dry goods in the workplace, you can also see human tragicomedy in Masked Hotel.
Among them, there are wives who caught their cheating husbands, cram school teachers who lost their self-confidence because students didn't mean to make fun of them, and husbands who killed their wives for insurance money. In short, in Keigo Higashino's version of the hotel story, happiness, anger, sadness and joy can always find a place to vent and hide.