Legal analysis: After the promulgation of the "Operating Standards for Catering Enterprises", the Consumers Association has rules to follow when dealing with similar problems, and uses the form of law to safeguard its legitimate rights and interests. For consumers, in the process of consumption, in addition to paying attention to preserving evidence and properly safeguarding their own rights and interests, they also need to have an objective and comprehensive understanding of the fault degree of themselves and businesses, find the factual and legal basis, and pay reasonable attention to the scale of rights protection. Only in this way, in the event of catering consumption disputes, consumers can truly protect their rights effectively.

Legal basis: Law of the People's Republic of China on the Protection of Consumers' Rights and Interests

Article 2 The rights and interests of consumers who purchase or use commodities or receive services for their daily needs are protected by this Law; Matters not provided for in this Law shall be protected by other relevant laws and regulations.

article 39 disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels: (1) settlement through consultation with business operators; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) Bring a lawsuit to a people's court.