1. assist the manager of the front desk department to do the daily reception work, preside over the overall work of the front desk shift, and create a good working atmosphere.

2. Attend the regular meeting of supervisors, timely understand the ideological trends of employees and report them to the department manager, and check and supervise the appearance, organizational discipline, polite language and work efficiency of employees in this department.

3. Be responsible for preparing employee worksheets, reasonably arranging subordinates' work, managing and allocating various consumables used by this department, strictly controlling costs, and timely conveying instructions from superiors.

4. master the reservation situation and the guest situation of the day, and maximize the sale of instant rooms according to the list of tenants who arrived and left the store that day.

5. Check and be responsible for the safety and fire control work of this department, and arrange the reception of key guests and the implementation and inspection of important messages.

6. supervise the welcoming service, carry out the service procedures, and supervise the inquiry welcoming service to meet the reasonable requirements of the guests.

7. Participate in the reception work in the front desk, effectively solve the guest complaints and related problems of the department, and do a good job in coordination and contact with relevant departments.