Recently, Haidilao has been "on fire" again.

the thing is, "a man's lighter fell into a hot pot, and the waiter exploded while salvaging it", the waitress's face was burnt and two customers were splashed. Regarding whether to investigate the customer's responsibility, Haidilao responded that the customer also had minor burns. At present, it is mainly to take care of the injuries of customers and waiters.

In this regard, some netizens said that they felt sorry for the waiter and hoped that she would be all right.

Some people think that the lighter should be turned off and evacuated as soon as it falls into the pot. Waiting for all kinds of comments.

Speaking of Haidilao, it is a very familiar catering brand, and we know it and pursue it more because of its taste, but because we remember the popular service in this restaurant.

In my impression, I have been to Haidilao three times. I remember that the first time I ate Haidilao was five years ago when I invited my team to have a dinner to eat hot pot. I also wanted to see the Haidilao service that spread all over the world. At that time, the company also issued a book to each of us called "Haidilao Can't You Learn", hoping that our employees would keep up with the service spirit of Haidilao. To tell the truth, that time was really touched by Haidilao, mainly because there were more than a dozen of us, which was a bit "chaotic", and then a waiter from Haidilao served us in a hurry, which seemed to be very satisfied, but his heart was a bit unspeakable.

I went to Haidilao for the third time, but it was also a year ago, because my friend said I was curious about why Haidilao was so hot. After that, I never want to go again. Why? Because we are going to eat hot pot and delicious food, we don't want to spend this money to enjoy this "service". What we want is your major!

Now many businesses do the same. In fact, what consumers want is a product that simply meets their own needs, but they do the opposite, making some fancy things, and finally producing products that are divorced from consumers and the market. In fact, consumers will not pay the bill, and ultimately it will hurt the reputation of a company. Of course, as a service industry, whether catering needs service level is inevitable. Every industry needs to constantly improve its service level, but can it replace the most real needs of customers by providing this service? For example, sanitary conditions in restaurants are also very important, but what can be handed to customers is a dish with dirty things. Do you dare to say that you value service? Dare you say that you value the consumer experience? Is this still delicious?

In this lighter explosion incident, many people felt something. Many people commented that the customer should be held accountable. The customer did make some mistakes, and even tossed the lighter after a meal. It was selfish to have no safety awareness in public occasions. The worst thing is to ask the waiter to come and get the lighter when the fire is on. Finally, a tragic event happened. I hope the little girl will be all right and the injury will recover soon.

But I also think that behind this incident, what stands out is a corporate culture in disguise. Under the banner of "customer is God and everything is customer-centered", young employees are educated with this culture. These young people are young and ignorant, and they have to carry it out under the pressure of survival. In fact, this is the guidance of a slave culture, a kind of enterprise to maximize the sweat and soul of employees for the so-called survival and development. I would like to ask you: are you willing to take the initiative to "serve" a stranger? But the company's system has to be done again!

in a market economy, if you get customers and the market, you will get glistening money. Very popular and easy to understand. But don't forget that the development and growth of an enterprise ultimately needs employees. Without the loyalty of employees, there can be no continuous profits. Wealth is created by employees together, and the bridge between customers and enterprises is employees. Employees can help enterprises to explore and maintain customers, and can also be destroyed. Speaking of which, I wonder if the company that advocates slave culture has reacted?