Excellent professional knowledge is the first condition. You should be familiar with all kinds of dishes, such as where the raw materials of a certain dish are the best and when the quality is the best. You should also know some cooking methods and tastes. There are various cooking techniques in China, such as frying, frying, boiling and frying, and there are more than a dozen dishes, such as fish-flavored, sweet and sour, spicy and so on. This should be understood by people who make bills professionally. In addition, we should also know the raw material preparation and nutritional collocation of dishes. Nowadays, people pay attention to eating nutrition and culture when dining. Mastering the knowledge of nutrition and medicated diet can add a lot of winning weights to the ordering chef and make the service more perfect. In addition to these, the ordering chef should know some allusions of some dishes, so as to better introduce the dishes to the guests and make them feel that eating culture can also improve the cultural taste of the hotel.
Ordering is also a salesman. To be an excellent ordering clerk, you must be proficient in the art of sales. Ordering chefs should seize the opportunity when selling, generally according to the customer's dining order and habits, in order to receive better promotion results. For example, the ordering chef can introduce more varieties and seasonal dishes that restaurants are rushing to launch. The varieties that are driven out often need to be quickly promoted by restaurants, and promotion can reduce losses; Seasonal dishes are mainly for guests to enjoy seasonal dishes. As the saying goes, "Time waits for no man", and guests also like to eat seasonal dishes. Ordering chefs should also make different promotions for different guests, such as recommending fast food with short preparation time to guests who are in a hurry to leave; Recommend food with short preparation time and moderate weight to lonely guests; Pay attention to the choice of the elderly and children at family banquets; Pay attention to the couple's choice of ladies; Pay attention to the face of the big boss or business people; Recommend vegetarian food to vegetarians, pay attention to low calories, pay attention to language art and expression when selling, be polite and generous, and smile and be affectionate like friends.
In the process of sales promotion, the most important thing is to make the guests accept you through language and expression. Of course, we don't impress customers with rhetoric, but through our own understanding of professional knowledge. For example, recommend hotel specialties and special services. This requires the chef 100% to know all the dishes on sale. General understanding is not enough. You must know the name, taste, nutritional value, cooking characteristics, chef's skills and even the source and characteristics of the raw materials and accessories used, so that you can explain clearly when serving customers. Whenever a new dish is introduced, the ordering chef should taste it in advance, carefully summarize the tastes and characteristics of various dishes through vision, smell and taste, and introduce them to customers one by one.
In my opinion, a qualified dietitian should not only know something about food, but also be familiar with scientific nutrition collocation. He should also know health knowledge, customer psychology, food description ability, good persuasion ability, etiquette, sales, contingency and memory.