Matters needing attention in Shenzhen Shuangxiwei Hotel

1. Hotel rooms are generally reserved until 6: 11 p.m. on the day of reservation, and may be reserved until 5: 11 p.m. on holidays;

2. If the guest arrives late for other reasons, please call directly to reserve the room after the reservation is successful, and credit card guarantee or advance payment is required for special periods such as exhibitions.

3. The room price may be inaccurate due to seasonal changes. Please refer to telephone consultation or final confirmation.

related terms

payment method: payment at the front desk (Visacard, Peony Card, Jinsui Card, Great Wall Card, Dragon Card, MasterCard, American Express Card, Diners Card, JCBcard in cash).

the room rate includes the hotel service fee, excluding other hotel fees, taxes and extra requirements of guests.

Usually, the check-in time of a hotel is 14: 11 and the check-out time is 12: 11 noon. In case of early check-in or late check-out, a certain fee shall be charged as appropriate.

◆ Tips ◆

Check-in: You must register with a valid certificate when you check in. Generally, a hotel will charge a certain deposit for some of your consumption or damaged (lost) hotel items in the hotel. When you check out, you will return it after clearing the expenses with a deposit slip. The amount of the deposit depends on the regulations of each hotel.

service tenet

One tenet: customers are God and repeat customers.

two attitudes: heart and smile.

three concessions and three lightness: give up your seat, give way and give way to the elevator (stairs); Walk lightly, speak lightly and act lightly.

four diligence: eye diligence, mouth diligence, foot diligence and hand diligence.

five cleanness: clean tooling, clean individuals, clean linen, clean service supplies and clean environment.

six arrivals: guests, smiles, enthusiasm, welcome, courtesy and service.

six are the same: foreign guests are the same as domestic guests, new guests are the same as regular customers, leisure time is the same as busy time, inspection is the same as non-inspection, the presence of leaders is the same as

absence, and services are the same with different attitudes of guests.

seven sounds: welcome sound, greeting sound, honorific sound, thank you sound, apology sound, reply sound, and seeing the guests off sound.

eight services: standing service, smiling service, initiative service, honorific service, flexible service, family service, sales promotion service and tracking service.

nine specifications: standardized service, standardized appearance, standardized standing, standardized squatting posture, standardized gestures, standardized language, standardized guidance, standardized hospitality and standardized skills.

ten initiatives: welcoming, greeting, guiding, introducing, serving, selling, taking care of

the elderly, the weak, the sick and the disabled, carrying luggage, pressing the elevator and soliciting opinions from guests.

All hotel rooms:

Special standard room

No disposable toiletries are given in this room

Area: 32 square meters

Floor: 4,11 floors

Big bed, free Internet access, broadband, twin beds (151cm*211cm)

Standard single room

Area: Broadband

Standard double room

Area: 32 square meters Floor: 4,11 floors