How to greet customers

1. Various scenarios of greeting customers

1. The first online WeChat communication;

2. When doing promotional activities offline;

3. The customer comes to the door on his own initiative (the first time);

4. Go to the door after referral and invitation by the sales consultant;

5. In the process of communication via WeChat and telephone; .

second, how should I say hello when I meet you for the first time?

"Don't call: elder sister, elder brother

Usually, when you enter the store, you will meet some salespeople who will call customers elder brother and elder sister, which is too colloquial and far from the branded products and corporate image;

self-introduction can be used to guide customers to introduce themselves and make a smooth opening;

3. Say hello and use words

Sales Consultant: Hello, Mr. xx, I contacted you before, and your sales consultant xxx, thank you very much for coming;

(This phrase is used for those who have been contacted by phone or WeChat)

Fourth, say hello and use the phrase

Sales consultant: Hello, sir, welcome to (or welcome to xxx). I'm a sales consultant here. My name is xxx. What's your name?

this technique is used when customers enter the store directly without any preheating or warning.