question 1: do the staff who send and receive linen have to help the room service remove linen? According to the rules and regulations of each hotel, there is no international hotel standard, depending on the rules and regulations of individual hotels.
Question 2: Is there any ingenious way to count dirty linen? The employees of the laundry company sort the dirty linen, count the quantity and register it on the laundry list.
after the banquet or the guests have finished eating, the catering waiter removes the dirty linen from the dining table.
2. Check the linen. After the catering waiter removes the dirty linen, he should check the dirty degree of the linen, and
pick out those linen with serious stains and put them separately for separate treatment.
3. Carry out simple treatment, and the catering waiter should brush off the obvious leftovers left on the linen, so as to prevent other linen from being polluted during the washing process
and avoid bringing difficulties to the washing work.
4. Store the dirty linen in a centralized way and record the quantity. After sorting and counting, the catering waiter will record
the exact quantity.
5. Load the car and send it to the laundry room. After counting the number of linen, the catering waiter will put these removed linen in the linen cart and
send them to the linen room for exchange within the specified time.
6. Check the linen room. After the catering waiter sends the dirty linen to the linen room, the linen man should check the specifications, total
categories and quantity of these linen, and pick out the linen with serious damage or stains, try to find out the reasons, and repair and
wash them in time.
question 3: what does the cloth man do? is it the city that lays turf?
Question 4: What is the cross formula for cleaning rooms, and what does it represent respectively? 1. Entering-knocking at the door, opening the window for ventilation
2. Collecting-picking up garbage
3. Removing-removing dirty linen
4. Laying-arranging pads. Make the bed
5. Wash-clean the toilet
6. Wipe-dust
7. Make up-supplement items
8. Mop-mop the floor and pick up small garbage
9. Check-self-work check
11. Leave and register. The linen bag is hung on the coupler, the left side is used for collecting towels and the right side is used for collecting sheets;
at the end of each shift, empty the linen bag and clean the inside and outside of the linen bag. Garbage bags cannot be hung on the linen car.
put four buckets on the pedal of the linen cart, and keep the cleaning tools clean and the medicine sufficient;
put linen in the frame and put it in frames according to regulations;
linen and supplies are complete and tidy;
Place cleaning and sweeping tools on both sides respectively;
Disposable articles in the material tray shall be placed neatly according to the position indicated by the label; 71% of the total room allocation in this area; Equipped quantity. Tea, cup covers and other items related to food hygiene must be packed in clean plastic bags.
Garbage bags and rubbish evacuated from the house should not be placed in linen bags or in other parts of the car; Can't put the evacuated linen on the guest goods; If the height of dirty linen exceeds the linen bag, the linen cart shall be pushed back to the workshop and the dirty linen shall be unloaded; Personal items and items left by guests cannot be stored in the work car;
at work, tidy up the work car at any time and put things in order.
question 6: hotel linen management rules and regulations hotel linen management regulations
1 purpose
this regulation is formulated in order to standardize linen management in various business premises and ensure the business needs of the hotel.
2 scope
is applicable to the management of linen in all business premises of the hotel.
3 Responsibilities
3.1 The housekeeping department is responsible for managing the linen used in hotel rooms and washing the linen used for catering and recreation.
3.1.1 standardize the quality of linen in all departments to meet the four-star standard, including color, specification and weight.
3.1.2 prepare the linen requisition plan and assist the purchasing department in purchasing.
3.1.3 responsible for the acceptance of new linen with relevant departments.
3.1.4 is responsible for the control of changing dirty linen for clean linen in each department.
3.1.5 responsible for timely washing and distributing linen.
3.1.6 is responsible for the control of discarded linen.
3.2 the finance department is responsible for approval and procurement.
3.3 each department is responsible for providing accurate linen quantity and supervising the correct use of linen by its employees.
4 working procedures
4.1 linen standard equipment
4.1.1 linen in guest rooms
The housekeeping department is responsible for the linen in all guest rooms of the hotel, and it is equipped according to the ratio of floor rooms, floor operation and storage, and laundry storage of 1: 1: 1.5, that is, the floor room is equipped with 1, the floor operation and storage is 1, and the laundry storage spare part is 1.5. Linen feels soft and has good water absorption. Comply with FZ/62116. Towel yarn count: ground warp yarn 32S/Z, wool warp yarn 32S/Z and weft yarn 32S.
a) bath towel: not less than 1411MM×811MM, with a weight of not less than 611G.
b) face towel: not less than 711MM×351MM, and the weight is not less than 141G ..
c) floor towel: not less than 751MM×451MM, with a weight of not less than 351G.
d) square towel: not less than 321MM×321MM, and the weight is not less than 55G.
e) bathrobe: cotton or silk, soft, comfortable and warm.
f) bed sheet: yarn count is not less than 32S, and warp and weft density is not less than 61×41.
small sheets: 1.9M×2.8M; large sheets: 2.3M×2.8M.
g) pillow core: soft and comfortable. Not less than 751 mm× 451 mm.
h) pillowcase: yarn count is not less than 32S, and warp and weft density is not less than 61×41.
i) thin quilt: high-quality quilt core, soft and comfortable, good thermal insulation performance, no fouling, and the specification is 2-4 cm larger than that of soft cushion.
j) protective pad: it has good absorption performance, can effectively prevent the infiltration of pollutants, can be fixed and matched with the cushion, and can be made of shaped cotton or hollow cotton.
4.1.2 linen in Yalan, Shaanxi
The housekeeping department is responsible for the provision of all linen in hotel recreation, which is equipped according to the ratio of 1: 1: 1 for the guest part, washing part and spare part, that is, 1 for the guest part, 1 for the washing part and 1 for the spare part in the laundry room, so as to ensure the normal operation of Yalan linen. Linen is soft to the touch and good in water absorption. Towel yarn counts, ground warp yarn 32S/Z, wool warp yarn 32S/Z and weft yarn 32S. The specifications and weights are the same as those of room towels.
4.1.3 catering linen
the housekeeping department assists in the preparation of catering linen in a ratio of 1: 1: 1.5 for restaurant equipment, washing part and spare part, that is, the restaurant equipment part is 1, the washing part is 1, and the spare part of catering linen room is 1.5, so as to ensure the normal operation of catering linen. Linen should not only meet the hotel's grade, but also meet the hotel's development trend and be easy to wash.
4.2 Requisition
4.2.1 When the use of linen can't meet the service quality requirements, the user department shall submit a written application according to the use demand, and the housekeeping department shall make a requisition plan according to the budget of linen, fill in the Requisition and submit it to the finance department for approval.
4.2.2 after the plan is approved, the purchaser shall contact the supplier to provide samples, which shall meet the linen quality standards of four-star hotels.
4.2.3 after the sample is selected, it is washed by the housekeeping department for many times, and the quality after washing is observed. After everything meets the requirements, the sample is retained and priced by the finance department.
4.3 acceptance
after the new linen arrives, the housekeeping department, together with the user department and the finance department, checks and accepts the quality and quantity of the linen to see if it is consistent with the sample, and refuses to accept it if it is not. If there is no problem, it will be collected by the user department. ......> >
question 7: what are the room service procedures and cleaning procedures respectively? 1. prepare 1. get the worksheet.
2. Understand and analyze the room condition, and decide the procedure of cleaning the room
General situation: VIP room-room with "makeuproom"-room specially instructed by the foreman-please keep this marked room-long room-vacant room.
special circumstances: VIP room-makeuproom-room specially instructed by the foreman-guest room-guest room-long room-vacant room. 3, check whether the car is clean, supplies are complete.
a, put the cleaning basket at the bottom of the work car, and put cleaning tools such as detergent, toilet brush and scouring pad in it.
b, prepare a rag, five pieces (two dry and three wet). 4. Prepare the vacuum cleaner.
(window.cproArray = window.cproArray || []).push({ id: u2281119 });
2. Knock on the door
1. Lightly ring the doorbell or knock on the door three times each time. Knocking on the door for the first time: "Housekeeping,MayIein?
(room attendant, can I go into the room to clean) ",if there is no sound, the interval is 5 seconds. 2. Knock for the second time is the same as the first time. If there is no answer, open the door slowly, not violently.
Open the door slightly by 11 cm, then knock on the door for the third time, declare your identity and ask, "Housekeeping,
Mayein?" After, can enter the room.
3. If the guest is in the room, please wait for the guest's permission before entering. Greet the guest and ask if you can clean the room.
4. To clean the house, the working car must be parked at the door of the house against the wall, and the working car must be parked at 2/3 of the door. Third, withdraw
1. Put the small pad towel at the door of the bathroom, and put the cleaning basket on the side against the wall. 2. Turn off the air conditioner when entering the room, turn off the bright lamps, open the curtains and open the windows. 3. Take out the trash can and ashtray in the room. Before dumping, check whether there are any documents or valuable items in the trash can and whether there are any unlit cigarette butts in the ashtray.
4. Remove the dirty linen, and check whether there is any loss or damage, and pay attention to whether there are any articles and clothes left by the guests. 5, remove all the teacups
Question 8: How to prevent the hotel linen from secondary pollution From this point of view, the secondary pollution of linen is not a trivial matter and needs to be solved urgently. Although secondary pollution is very harmful to linen, it can be completely avoided. To effectively prevent secondary pollution, we should start from the following aspects;
First, strengthen professional ideological education, enhance the sense of responsibility of staff in guest rooms and laundry rooms, and make them do their duty and cherish linen.
the second is to formulate strict and detailed operating procedures, and each step of operation has rules to follow to avoid uncivilized phenomena in operation.
Third, strengthen the inspection. The person in charge of guest rooms and laundry rooms should always check the linen situation, even if the signs of secondary pollution are found and stopped, criticize and educate irresponsible employees and deal with them seriously.
Fourthly, the punishment should be strengthened, and a compensation system for secondary pollution should be established, so that the parties who caused the secondary pollution can be compensated, even if the circumstances are serious, until they are dismissed.
Fifth, improve working conditions, equip equipment as much as possible, solve specific difficulties in linen handling, and reduce the possibility of secondary dyeing.
Sixth, strengthen the maintenance of laundry facilities and equipment, and avoid linen burrs caused by machine washing.
Seventh, linen must be dried after washing to avoid secondary pollution caused by natural air drying.
Eighth, there must be good communication between the floor and the front desk. If the information officer finds smoke holes or stains that can't be cleaned on the linen during the rounds, he should report them to the front desk in time, so that the guests can make corresponding compensation.
question 9: the cleaning process of guest room bathroom, including opening, flushing, collecting, washing, wiping, replenishing, brushing, checking and closing. What does each mean? The cleaning process of the bathroom in the guest room:
Open-open the door, turn on the light, open the air,
Flush-clean the toilet, collect garbage, remove dirty towels,
Wash-clean the sanitary ware,
Wipe off dust, dry water stains, polish the mirror, etc.
Make up-replenish guest supplies
Brush.