learning summary of Haidilao

The wonderful study life has come to an end inadvertently. I believe you must have a lot to share. It's time to write a learning summary. What kind of learning summary should you have seen? The following is a summary of my study on Haidilao, which is for reference only. I hope I can help you.

1

First of all, I am very happy to be a member of xxx Group. There are many post stations in life, and each post station marks the end of a process and also means the beginning of a new process. I feel extremely honored and excited to be a member of the company.

The success of Haidilao lies in how to touch every employee, and what kind of investment employees need to influence every customer, so that employees can have a good attitude, a good culture, a good team and a good performance. Discovery, innovation, encouragement, unity, vigor, encouragement, praise and so on are all reflected in Haidilao. There is basically no scene of criticism in Haidilao. Even if you do something wrong, you will be greeted with gentle and sincere teaching, rather than swearing and criticizing. "Touching employees" should be the basic requirement for all managers. One manager touched 11 customers a day, it is better to touch 5 employees a day, because the five employees who were touched definitely touched more than 11 customers. Only by asking managers to touch employees can we be logically consistent with asking front-line service personnel to "touch customers".

The problem of service quality does not lie in the service itself. The service process can be infinitely perfect and the service standards can be infinitely strict-but what can we do? The service problem is essentially an incentive problem for service personnel. Family service is not required by high standards, nor can it be trained by superiors, but it is delivered-passing on the affection of others to customers and passing on their feelings to customers. This is family service. To pass it on, there must be a source. Who will give the employees affection? Who will touch the employees? We can't pin the source of touching on others, only we work hard to let our enterprise and all managers of the enterprise touch every employee. Secondly, Haidilao and most of the same industries are not our competitors, but service culture models that we learn and emulate. Many enterprises, like Haidilao, were teetering in the industry competition in previous years, such as "Banu" and "Centennial Mom" all faced bankruptcy. Only Haidilao is the most popular and eye-catching. What is the problem? Finally, "Banu" and "Centennial Mom" began to learn, followed the management and business model of Haidilao, and slowly came back to life, and the benefits became more and more popular.

New employees: Before joining Haidilao, everyone should have absolute loyalty to the company, and have a heart of fraternity, generosity, tolerance, kindness, helpfulness and selfless dedication.

First, Haidilao's ideological education for employees

The training of skills and knowledge is the first priority, so that everyone who joins will become a "regular army" after formal training, instead of "wandering around". Organized, disciplined and United as a whole. The personnel manager will bring new employees to familiarize themselves with the store environment. Then bring new employees to collect daily necessities, quilts, bedding, pillows, sheets, toothpaste, toothbrushes, basins, washing powder, slippers and other daily necessities. Of course, if you are an excellent employee this month, you don't need to buy shampoo next month. Finally, I took it to a neat dormitory. The room was clean and there was no smell. The quilts were neatly folded and angular, and there was a feeling of entering the military camp. You can't put your own personal shoes in the dormitory. There is a special shoe platform in the corridor, and a locker is distributed to everyone indoors. The dormitory should be clean and tidy. In order to ensure that every employee has enough sleep, all dormitories turn off the lights and rest at 23 o'clock in the evening. Each dormitory has a famous dormitory manager who is responsible for daily cleaning and supervision, and there is also a wake-up call. Dormitory leaders all have the spirit of selfless dedication In addition, the store manager or supervisor should make rounds at night to pinch the quilt corner for the employees who have not covered the quilt, so as to avoid catching a cold. )

Second, new employees will have a very good "courtesy" on their first day at work

The management in the store will get to know every new employee. In many enterprises, it is the new employees who introduce themselves to the old employees first, because the new employees are just in a strange new environment and unfamiliar colleagues, and they will be a little excited and often won't say anything. However, in Haidilao, it is the old employees who introduce themselves to the new employees first and tell their excellent deeds, hoping to become the "master" of a new employee. Finally, the new employees introduce themselves. It is a great honor to have an apprentice in Haidilao. Because he represents the performance of his work ability and his popularity, and he can also get a reward of 1 stars. (11 stars can be awarded to 311 yuan, the outstanding employee of the month, and the maximum reward can only be 2 stars at a time. ) Often, the assignment or dormitory of new employees will be arranged in the same area if conditions permit, so that the employees from the same group can have a small sense of collectivity, slowly cultivate their feelings, and finally become good friends and a small team, so that they can have a good friend in their later lives. A few days before new employees arrive, they will be called together by the manager to have dinner together, ask if there are any problems at work and need his help. If you need help at work or in life, you can always ask him, leave your phone number and arrange for new employees to leave work early.

Third, the morning meeting every day is employees' favorite

Because, at the regular meeting in Haidilao, the foreman-in-charge manager is like the host in the "Happy Camp", having a happy meeting with employees, and conveying the inadequacies made the day before yesterday, the areas that need improvement, or any new notices to employees in a humorous way, so that employees can go to work happily and in a good state. For example, my personal experience: "At noon today, XX employees caressed the cup very gently when cleaning it, but the cup was teased and broke, which cut XX employees' white and tender hands and left a lot of blood. The ancients said that a drop of blood needed 11 eggs to make up for it. In view of the fact that XX employees didn't collect the blood that flowed out at that time, they didn't know how many drops of blood were left, which saved countless eggs for the company. In order to show a comfort, the store specially rewarded two eggs. If other employees are not afraid of pain and want to bleed, they can continue to gently caress your lovely little cups. " The manager will personally dress you and cut your nails.

from top to bottom in Haidilao, every Haidilao employee is dressed neatly, and when he meets his colleagues, he will kindly nod his head.

Send a sentence of "Hello", "Good morning", "Good afternoon", "Hello Manager X", "Hello Aunt X" and "Hello, help me. "Hello, thanks for your hard work" ....................................................................................................................................................................

V. Touching customers

"Sir, your shoes are dirty. Let me help you clean them." "Miss, I'll give you a piece of glasses cloth, wipe off your glasses, and if you eat hot pot, steam will smoke your glasses;" "Hey ~ ~! Little friend, my sister sent you a small toy, I hope you like it, and bring your parents next time. " "Sir, your mobile phone is about to drop. Let me put it down for you." And so on, many audio services, often the waiter treats customers kindly, sincerely and politely, which will make customers feel greatly and impress this store.

6. Haidilao will draw some money from the profits every day

As a small reward for the employees who did better that day, often an apple and a bottle of drink will make the employees extremely happy and make them more confident in their future work and do better. This will also inspire other employees to do a good job and touch every customer and colleague. Or sing a song to everyone at the regular meeting to make everyone happy and everyone happy.

Summary: the purpose of Haidilao

1. Three major goals

1. Create a fair and just working environment;

2. Committed to changing the values of fate with both hands and making fishing in Haidilao a reality;

3. Open sea fishing to the whole country.

2. Haidilao service

1. Careful, patient, thoughtful and enthusiastic

2. Every little thing of the guests should be done as a big thing.

Third, employees are not allowed to

1. Don't show your face to the guests and don't quarrel with them;

2. Don't despise or talk about guests because of their dressing.

3. Don't talk about guests because you know their past;

4. The items left by the guests in the restaurant can't be kept for themselves, so they should take the initiative to hand them over to the bar.

IV. Meaning of Haidilao

Explanation to employees

1. Sea: the sea is vast (with endless brands);

2. Bottom: The principle of employing people in Haidilao, every employee must start from the bottom;

3, fishing: comprehensive quality, with diligent hands to change their own destiny;

4. explanation to the guests: the hot pot in Haidilao has endless food like the sea, and everything is available for customers to taste.

five, the principle of employing people

you must be a diligent person, even if you are stupid, we are willing to teach you.

VI. Training

1. Ideological training and education for employees. (Love your company, love your job and love your colleagues)

2. Basic knowledge training for employees. (train the basic knowledge of the hotel, such as tray, wine pouring, table setting, etc.)

3. Employees' awareness of their work. (Know clearly the industry you are engaged in)

4. Rules and regulations of employees. (Strictly abide by the company's various rules and regulations, no rules will make Fiona Fang impossible)

5. Employee benefits. (Let your efforts be rewarded equally)

6. The development prospects of employees. (Let yourself have hope for your own development in the company)

From a long-term perspective, as a new franchise chain company, we should pay attention to quality at the beginning, strive to build quality and create a resounding "XXX" gold-lettered signboard throughout the country and the world. Learning summary of Haidilao 2

Haidilao, as an ordinary hot pot restaurant in the catering industry, has developed from an ordinary hot pot restaurant in Sichuan to 91 direct chain restaurants in China through 21 years' efforts, giving full play to the advantages and differences of this industry. Through studying Haidilao and personal experience, I share the following experiences:

1. Advocating personalized service

Haidilao is committed to providing customers with pleasant dining services. Forever smile, forever trot, the waiters show us a face full of enthusiasm and passion. Careful, patient, thoughtful and enthusiastic, every little thing of the guests is done as a big thing. The same should be true in enterprises. Facing the ever-changing needs of customers, how to link customer satisfaction with the benefits and development of enterprises to maximize value is our goal.

Second, the values of changing fate with both hands

Everything should be done not only by thinking with the head, but also by hands. As long as we follow the creed of diligence, dedication and honesty, our hands can change our own destiny. People's desires are infinite, and no company can give employees everything they want today, so employees must keep their eyes on the future when they get today's salary. Against the wall, the wall will fall; Relying on people, people can run; Depend on parents, parents will get old; It's best to rely on yourself. We can't choose our origins, but we can choose to keep learning and change our destiny.

Third, a fair and just working environment

In Haidilao, the promotion way is unique. There are three ways: one is management promotion way, the other is technical promotion way, and the third is logistics promotion way. Education is not a necessary condition on the promotion ladder, and seniority is not a necessary condition. This promotion policy of selecting talents in an eclectic way provides employees in Haidilao with a fair and just working environment.

Fourth, do everything with your heart

The example of fishing in the sea tells us that nothing is difficult in the world, only if you put your mind to it. A diligent and honest person can do good things with his heart. For those who are currently in an unsatisfactory state in all aspects, if they want to change the status quo, they should not complain about others, but should calm down in a down-to-earth manner, start from the basic things, do it with heart, and heart = innovation. Learning summary of Haidilao 3

In today's increasingly competitive society, enterprises that attach importance to service will have better market development space.

Haidilao has made its service not only a brand, but also an industry standard that many peers are scrambling to emulate by a series of measures, such as refining the service process, stimulating the potential of employees, and building a learning enterprise. The overall customer satisfaction ranks first in the catering industry.

in order to better enable enterprises to occupy a place in the fierce competition in the market, our supermarket found shortcomings in the actual work of employees and focused on customer satisfaction service. On the basis of always following the service concept of "customer is God", we constantly standardize service standards, improve service quality, innovate service means, establish a strong sense of responsibility like "Haidilao", guide daily service work with service branding strategy, deepen the brand service thought to every employee's daily words and deeds, and take the improvement of audience satisfaction as the unswerving pursuit goal and ultimate standard of the whole department.

But compared with the star service enterprise like Haidilao, I think our supermarket has not handled some service details perfectly. We should let happiness dispel anxiety, let laughter take away complaints, and let satisfactory praise replace undue complaints. This will further improve our service quality, satisfy customers and establish a good reputation and cultural image of enterprises in the industry.

any process and system can only be used flexibly according to the actual situation, so fully mobilizing the subjectivity of each employee and inspiring the work enthusiasm and potential of each employee is the soul of enterprise success. The experience of Haidilao tells us that enterprises should not only employ employees' hands and feet, but also employ employees' wisdom and spirit in the face of strict rules and regulations and operating procedures, so as to fully stimulate the creativity and sense of responsibility of ordinary employees and stimulate their potential.

If every employee, team and department is compared to the cells, blood vessels and organs of an enterprise, then the management team is like the brain of an enterprise. If an enterprise wants to develop well, it must have a good team. Through the understanding and study of "Haidilao", I deeply realize that the survival and development of an enterprise depends to a great extent on whether the team has the vision to assess the situation, the ability to adapt to changes, the keenness to seize opportunities and the courage to reform and innovate. Therefore, as an employee who should buy, we should learn from Haidilao's experience and team training, and it is particularly important to strengthen the construction of innovative teams.