Current location - Recipe Complete Network - Catering franchise - How does catering maintain WeChat customers?
How does catering maintain WeChat customers?
1, regularly publish preferential information and business activities to attract customers' attention and participation.

2. Respond to customers' inquiries and complaints, solve problems in time, and let customers feel the service quality of the store.

3. To establish a high-quality brand image, you can not only post opinions on "food" and "taste" on WeChat, but also show your brand image through short videos, pictures and other forms.

4. Interact with customers, understand customers' needs and feedback, actively answer customers' questions and communicate with customers.

5. Establish customer files, record customers' consumption history and purchase behavior, dig deep into customers' needs, and promote and recommend them in time.