Not allowed to bring alcohol complaints:
1, call 12315 hotline: 12315 is a consumer complaint reporting special telephone, the country are unified open, consumers can tell you in the consumer process of the legitimate interests of the fact that the damage to the staff, and truthfully say their names, phone numbers, addresses, or complaints about the name of the merchant, phone number, address, staff will not disclose to unrelated personnel, you will not be able to get the information to the public. The staff will not disclose the content of your report to unrelated persons.
2, request for mediation of the Consumer Association: Consumer Association is familiar with the "315", is to protect the legitimate rights and interests of consumers of the national social organizations, consumers can be in writing or by fax through the platform to complain about the restaurant prohibited to bring their own alcohol, the complaint should be written to write out the restaurant's exact address, their complaints The complaint should include the exact address of the restaurant, the reason for their complaint, and their address and phone number, and the consumer association will investigate and regulate the matter after accepting the complaint.
3, to the people's court litigation: restaurant ban on BYOB is the restaurant to take advantage of its dominant position to infringe on the consumer's right to free choice and the right to fair trade, the consumer can sue the restaurant, and request the court to confirm that the restaurant's "king of the terms" is invalid.
To summarize, the ban on BYOB is not legal, belongs to the overbearing terms. Consumers enjoy the right to choose their own goods or services, that is, consumers can choose to bring their own alcohol.
Legal basis:
The Chinese people*** and the protection of consumer rights and interests of the state law, article 9
Consumers have the right to choose their own choice of goods or services.
Consumers have the right to independently choose the operators who provide goods or services, independently choose the varieties of goods or services, and independently decide whether to buy or not to buy any kind of goods, accept or not to accept any kind of service.
Consumers have the right to compare, identify and select goods or services when they choose them.
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Obligations on the Proper Use of Format TermsOperators who use format terms in their business activities shall draw the attention of consumers to the quantity and quality of goods or services, price or charges, period and manner of fulfillment, safety precautions and risk warnings, after-sales service, civil liability and other contents of material interest to consumers in a conspicuous manner and explain them to them at the request of the consumers. Consumers to explain at their request.
The operator shall not make unfair and unreasonable provisions for consumers by way of form clauses, notices, declarations, store notices, etc., which exclude or restrict the rights of consumers, reduce or exempt the responsibility of the operator, or aggravate the responsibility of consumers, and shall not make use of the form clauses and use technological means to force transactions.
Format clauses, notices, statements, store notices, etc. containing the contents listed in the preceding paragraph, its content is invalid.