In 2020, what has become a hot spot for consumer complaints?On January 7, the Sichuan Provincial Commission for the Protection of Consumer Rights and Interests released the "2020 Annual Consumer Complaints Information Statistical and Analysis Report", taking stock of the year's hot spots in consumer rights protection. The data show that last year, Sichuan Province, at all levels of consumer protection committee *** accept consumer complaints 51408, an increase of 30.45% over 2019; to resolve 50300, complaint resolution rate of 97.84%; for consumers to recover economic losses of 64,125,900 yuan, of which due to fraudulent behavior of the operator consumers get doubled compensation amounted to 273,900 yuan.

From the consumer complaint cases in 2020, 16,429 complaint cases involving quality problems, accounting for 31.96% of the total, price problems 6,962 cases, accounting for 13.54%, after-sales service problems 5,482 cases, accounting for 10.66%. From the statistical data, the quality of goods and services still tops the total number of complaints, becoming the main aspect of consumer complaints, but compared with the same period of the previous year, the downward trend of the quality of the complaints is most obvious, the proportion of complaints about the price of the larger increase.

By type of goods, consumer complaints involving food, medicine and medical supplies and household electronic and electrical appliances topped the list, compared with the same period in 2019, medicine and medical supplies, food, agricultural means of production complaints showed an upward trend, while the rest of the categories showed a downward trend. By type of service, consumer complaints involving living and social services, sales services, and cultural, entertainment and sports services ranked the top three.

Buying protective clothing from a micro-business, but after receiving the goods found to be non-medical protective clothing can not be used, how to maintain rights? Booked the holiday period of the B&B, but by the impact of the epidemic can not be successfully checked in, for a refund was refused how to do? ...... in sichuan province to protect the rights and interests of consumers in the committee's inventory shows that the epidemic changed consumer demand and way, involving "epidemic" complaints fast growth rate. Especially epidemic supplies as a necessity of life consumer demand surge, in a certain period of time supply and demand imbalance, become the focus of complaints.2020, the province's consumer organizations *** accept medical and pharmaceutical supplies complaints 4739, compared with 704 in 2019, an increase of 5.7 times. Consumer complaints focused on individual operators did not follow the provisions of the clear price tag, or to significantly higher than the market price for the sale of protective supplies; operators sell masks through the network platform, set conditions for the distribution of masks, but did not inform consumers in advance; pharmacies and other formal channels masks, protective clothing and other epidemic prevention supplies off-sale, oversupply, WeChat group, circle of friends, etc., is filled with the information of the sale of epidemic prevention supplies, but the channel of importation, Product quality is not guaranteed.

At the same time, the catering and accommodation withdrawal has become a problem. In 2020, the province's Consumer Council Organization*** received 8,029 complaints about catering and accommodation, a two-fold increase compared with 2,668 in 2019.

In addition, sales and services increased greatly in 2020, but also gave birth to a lot of online and offline chaos. Data show that the province's consumer organizations *** accept sales service complaints 2989, compared with the same period last year 631, an increase of 3.7 times, which network consumption and used car sales become a hot spot for consumer complaints, *** accept all kinds of network consumption complaints 1428, compared with the same period last year 333, an increase of 3.3 times. The data also shows that in 2020, 2511 complaints in the category of culture, entertainment and sports services, of which the culture, entertainment and sports service industry, the prepaid consumption method accounts for a relatively high proportion. Prepaid consumption caused by the card easy to return the card is difficult, the quality of service discount, set unreasonable consumption conditions, the contract fulfillment period is not full operator "run away" and other issues become a hot spot of consumer complaints