-- From Article 29, Chapter 9 of the China Tourist Hotel Industry Norms
China's consumer industry's first industry China's consumer industry's first industry norms -- "China's tourism hotel industry norms" ten drafts, finally in May 1, 2002 -- the symbol of the working people's own holiday, in the country's tourism hotels formally effective in the implementation of.
The Code was formulated on the basis of extensive research and reference to the new regulations of the international hotel industry, and is a guideline for guiding and regulating the self-regulatory behavior of China's hotel industry, and a basis for evaluating whether the hotel's business behavior is in line with the international practices and laws and regulations, and is also a positive initiative for China's hotel industry to respond proactively to the competition and challenges of accession to the World Trade Organization (WTO). The main purpose of the Code is to advocate the hotel industry integrity service, law-abiding operation, strengthen the hotel's commitment to the guests, and safeguard the legitimate rights and interests of the guests and the hotel; standardize the hotel business activities, maintain the hotel business order, and gradually establish and improve the credibility of the hotel industry in our country and with the international norms of the system.
The author has participated in the "norms" of the document revision work, "norms" in the drafting process to seek the views of the China Consumers Association, and listened to the National People's Congress Legal Working Committee, the Chinese Academy of Social Sciences, Institute of Law and other relevant legal experts, who believe that: "norms" is in line with the provisions of China's laws, with a wide range of representatives and operability.
Admittedly, the "norms" published at the beginning of the social industry has caused considerable repercussions, in the vast majority of the approval of the sound, but also heard some different views on the "hotel can refuse guests to bring their own alcohol and food into the restaurant, bar, dance halls and other venues to enjoy the" question is an example. Some media even claimed that the above provision (Article 29 of the Code) might be canceled or modified. However, China Tourism News (May 1, 2002) reported the attitude of the person in charge of the China Tourist Hotel Association: "This article is in line with the provisions of our laws, and also has the approval of the industry and the understanding of the majority of consumers, there is no need to amend." Why "hotels can refuse guests to bring their own alcohol --- (perhaps there are other customer interests involved in the "norms" provisions)" initiative will trigger such a very different reaction and response, it is in the "strengthen the hotel's commitment to the guests, to safeguard the legitimate rights and interests of guests and hotels What kind of positive or negative impact will it have on the issue of "strengthening the commitment of hotels to guests and safeguarding the legitimate rights and interests of guests and hotels"? Is this statement in line with the basic spirit of China's Consumer Protection Law? Why can restaurants refuse to allow consumers to bring their own drinks and food?
If you are not sure what you are looking for in a restaurant, then you should be sure to check with the restaurant to see if it is a good idea.
If only from the literal extension of the elaboration, as if the guests can agree to bring their own alcohol and food into the hotel premises to consume, involving the guests or the hotel's vested interests. Obviously, bring their own alcohol and food in the role of consumers in the hotel guests is a very sensitive and has practical significance of the matter, after all, "bring their own" and "not bring their own" alcohol and food, the actual consumption of the two between the performance of the money on the expenses are The actual cost in terms of money is very different between "BYOB" and "not BYOB" drinks and food. Moreover, if any restaurant were to come out and say that it was open to all BYOB customers, it would be embraced by all consumers (whether they wanted to bring their own drinks and food or not). The problem is that any rational, orderly operation of the hotel and its operators will not come forward to act as a "bring your own drinks and food" of the "escort" (due to the needs of the market competition, and the introduction of the so-called "bring your own drinks according to the same category of the restaurant. Bring your own drinks by the hotel price of similar drinks 20% of the corkage fee (definitely not the words "bring your own food") of the promotional initiatives is another story). This gives us a "turn and look at the hotel" type, quite philosophical rational thinking or ask: what is the hotel business? Hotel should provide guests with what kind of satisfactory service? Between the hotel and the guests, how can we achieve some (not "all") interests **** knowledge? If the hotel and guests in the vested interests of the disagreement and how to do? And so on.
Let's think along the lines of the above stereotypes, well sorted out, to explore the guests in the end can bring their own drinks and food? Because any one of the mature, rational, self-knowledge and self-awareness of the guests or the hotel will not be interested in the study to "we can (or agree) to bring their own food" level of the problem, so we only explore and reasoning to the extent that "the guests can bring their own alcohol" can be, or a different perspective more straightforward
Why do restaurants refuse to allow guests to bring their own drinks, or, to put it more bluntly, why do restaurants refuse to allow guests to bring their own drinks?
Here, we start with a rendition of the noun "restaurant". In fact, there is no noun can be complete, image and quite accurate expression of "HOTEL" this origin in French, popular in the English foreign words. China's hotel industry and the "HOTELS" corresponding to:
Hotel: popular in the historical tradition, especially with the "high-level guest house" in the inland provinces or coastal cities
City;
Hotel: popular in the era of reform and opening up, and the "HOTEL" is the most popular term in the world. Popular in the era of reform and opening up, quite influenced by the wind of Hong Kong and Taiwan, based on China's coastal cities,
especially in the Pearl River and Yangtze River Basin is used;
Hotel: more in the theoretical books, but also the World Tourism Organization's ten classification of "hotels"
kind of expression;
hotel: the World Tourism Organization's top ten classifications.
Hotel: currently as the National Tourism Administration industry management of tourism hotels special term, but also domestic, especially the Yangtze River
domain and the northern region of the term is widely used.
Obviously, there is no Chinese term can cover the "hotel" within the "live, eat, entertainment, shopping" six elements of tourism
in four categories. I thought that from the ancient "inn" to the modern "hotel" more or less reflects the interpretation of the era of "hotel": the past guests to the main function of staying, only to the "inn", "hotel", "hotel", "hotel", "hotel", "hotel", "hotel", "hotel", "hotel", "hotel", "hotel", "hotel", "hotel", "hotel", "hotel" and so on. "Inn" metaphor; today's guests in addition to stay in bed, but also to eat and drink on the "hotel", "restaurant" and other terms came into being. If there is that the industry can be like the translation of "tanks", "glass", as "hotel" a new term, is also an innovative move (I thought) The word "hotel" can better explain the meaning of "HOTEL".)
The introduction of these topics, is just to illustrate a "hotel" (only refers to tourist hotels, star-rated hotels) operating composite attributes. I have been awarded by the National Tourism Administration, by the domestic tourism colleges and universities to host the national tourism hotel general manager post training courses, the basic characteristics of modern hotels are summarized as follows five attributes, now take the "fetishism" to be interpreted, and as a "why the hotel can refuse to guests to bring their own alcohol Hotel, especially tourist hotels or star-rated hotels, the reason why it is different from social restaurants, is because it not only has a "tangible" products (functions, facilities and material products, etc.), but also highlights the "intangible" products (environmental art, cultural atmosphere, *** enjoyment of space and spiritual products, etc.). (environmental art, cultural atmosphere, **** enjoyment space and spiritual products, etc.). Buy wine and beverages to take home to drink is no excuse, for the pursuit of style, taste, and would like to spend a little more money immersed in the hotel environment, the convergence of interests between operators and consumers are reflected in the values and their value orientation: the hotel with a high investment to build a distinctive high consumption, high ambience and cultural heritage of the operation of the consumption of space; and our consumer guests have time and again to realize this hotel The transfer of the value of the product - political economy on the value of the product and the exchange of the value of the use of the theory has found a node here: without the hotel as a special vehicle for consumption, what is the realization of the guest's consumption, although the realization of this value is based on the premise of the guest's monetary payment. If the occasional "bring your own drinks" (such as in order to promote "wedding banquets" and recognize that consumers can bring their own drinks) as a practice or even industry regulations and widely publicized, line and push the words, then one of our hotel business is a very important sector --Food and beverage, its product value formula will be impacted. In short, the hotel product (tangible + intangible) can basically be composed of the following "value": product value, service value, personnel value, image value. And the service, image and other elements are the value elements of the construction of the hotel "intangible products". Think about it, if each dining guest with a bottle of wine or a drink to sit in the hotel dining room table in the hallowed order, our hotel for the creation of guests (maybe not all the guests) need taste, style and other spatial environment, culture and art of the capital investment how to recover? Embodied in the hotel product value of this part of the "intangible products" value and how to realize - political economy tells us: the realization of the value of the product is to "exchange" as a prerequisite. The value of the product is realized on the premise of "exchange", as political economy tells us. Guests bring their own drinks is a kind of refusal to "exchange" behavior, so the hotel operator is fully justified to make a "negation of the negation" of the mindset: refused to guests bring their own drinks. In the "norms" is extremely "gentleman" like statement described as: "the hotel can decline (note that does not use the word "refused") guests to bring their own drinks ... ..." and crowned with a "can" means to respect the autonomy of the hotel operator: you can follow the "norms" to act, but also agreed to guests "bring their own drinks" into the restaurant, as for the Add or not add "corkage fee" by the hotel's own discretion. But this is an individual hotel's business behavior, not the hotel industry **** the same behavior and general, no need to do what special agreement. The Code is a *** self-regulatory behavior agreement.
Second, the foreign nature of the hotel tourism along the hotel operation with reference to the international hotel industry practice of reasonableness. We are now discussing the "hotel" should be defined in the "tourist hotels" or "star-rated hotels" category. If we say that "tourism" opened the door to China's interaction with the world, and there is a trend to become a new pillar industry of China's national economy (with the World Tourism Organization (another WTO) predicted that by 2020, China will become the world's first tourist destinations and the world's fourth source of tourism exporters). The so-called tourist hotels to receive the "four kinds of people" (foreigners, foreign Chinese, overseas Chinese, Hong Kong, Macao and Taiwan compatriots) invariably reflects a historical evolution and destination, China's tourist hotel industry in its growth process has gone through a developed countries in the world in the tourist hotel industry in a very different path, the former began with the international source market, while the latter is first of all the international source market, and the international source market is the first time. The former is in line with the international source market from the beginning, while the latter is firstly focusing on the domestic source market. Market integration means more conceptual integration. In the years that I have lived and worked overseas, I have never heard of a restaurant that openly states that guests are welcome to bring their own drinks for consumption, unless it wants to close down soon. Like this, we often ask ourselves a sentence here to be used in the opposite direction: really "foreign moon than China's round"? International practice is internationally recognized way of doing business or rules of engagement with everyone, it is a high degree of condensation of the achievements of civilization of human society, more the introduction of international practice is the development of China's hotel industry is a sign of maturity. Since our hotel tourism should follow the foreign nature of the reference to international practice and its conventions - whether the hotel industry developed countries in Europe and the United States, or our neighboring countries, hotels are not allowed to bring their own guests to enjoy alcohol in the hotel - "The foreign moon is as full as China's." As a member of the WTO has joined the WTO family, China's hotel industry to follow international practice, in the "norms" in the express agreement "refused to guests bring their own alcohol", in fact, this has been an indisputable fact in the industry. Now again in the "norms" to reiterate, is nothing more than an industry agreed upon "international practice" domestic, because "foreign moon and China's same round"! If one day the national travelers also carry a bottle of wine in a foreign hotel consumption and encountered after the refusal to sue the hotel, it is likely that he will be the hotel to "honor crimes" in the name of the counter-indictment, which is not a "fantasy" type of advice.
Third, the economic nature of the hotel service requires the hotel to do according to the laws of the market economy. As a hotel is essentially for the "people" life needs and the existence of the industry, "service" is its fundamental attribute. Not bad, leaving the guests, the hotel's services can not be said, its operation will be greatly reduced. It is difficult to envision a hotel that has left the people - guests consumption and staff service, how will the flavor of the survival. Because the guests are the hotel's food and clothing parents, their needs - from the material to the spiritual, brought the hotel's "service economy"! Similarly, it is difficult to imagine, if a hotel to receive a group of people hand a bottle of wine guests to dine, how do we in accordance with the theory of "service economy" to practice the "exchange value" of services! Yes, we can implement the "20% corkage service charge" to avoid the guests "bring their own drinks" trouble. However, the "norms" facing the country's 12,000 tourist hotels (of which nearly 8,000 are star-rated hotels), so it can only use a "*** sex" scale to measure a quantifiable and can be completely fine-tuned differences in things. Such as "guests can bring their own drinks" issue, some hotels can say "NO (no)", some hotels can add a "corkage service charge", some hotels say Some restaurants can say "NO (no)", some can add a "corkage fee", and some can say "Yes (yes)", without the need for the Code to point out one by one. However, regardless of how the hotel act, they have a belly "service economy" account - service is valuable; service can be reflected in the price; the best hotel business is to reflect the service! Perhaps the future of the hotel will provide a theme kitchen restaurant: all the food ingredients and drinks can be self-selected, guests can also bring their own, the hotel only provides space from the banquet box to the kitchen stove, you do a "hotel owner" to entertain your friends and family, and the hotel will only charge you "space rental fee", the hotel will only charge you "space rental fee", the hotel will only charge you "space rental fee", the hotel will only charge you "space rental fee", the hotel will only charge you "space rental fee", the hotel will only charge you "space rental fee". Space rental fee", save that catering gross profit (generally guests "pay the bill" of 45%) as you sweating in the kitchen from food processing to cut and add cooking "hard fee". However, there is still no service, there must be a waiter for you to serve food, change plates, pouring drinks, etc., right ...... only because the service "content" has changed, less "food cooking "The main dish", so the restaurant to charge you Money (money) at the moment to accommodate the wallet in your pocket. But the hotel is ultimately adhering to the "service economy" of the golden rule: "value for money, equal exchange".
Fourth, the competitive nature of the hotel business regulates the hotel's benign operation, legitimate business behavior. Hotel should be profitable this issue, to get today's market economy on the platform, how to fiddle with who will not be questioned again for this, because the hotel into the new century is not the past that the planned economy era, "internal hospitality" concept. The key to the problem is that the hotel's profits to take the way, that is, to be legal, reasonable and sensible. Detailed push:
Legitimate - hotel is a business, business to the center of economic efficiency. Therefore, the hotel business should be profitable and protected by national laws and regulations.
Reasonable - from the hotel derived from the "product comprehensiveness", "tourism-related sex", "service economy "The economic benefits of its operation should be reasonable, in addition to conforming to international practice, but also in line with China's national conditions. At the beginning of the reform and opening up, about the eighties of the last century, when the China World Hotel in Guangzhou, the White Swan Hotel opened to the local people, but became a sensational domestic headline news and widely circulated, which can only be sealed now as a scene that has existed in history. Similarly, in the hotel rooms to make long-distance calls to 10% additional service charge, in the business center to ask the secretary to print a document page charge of 10 yuan, including the receipt of a fax paper at least 6 yuan to be paid out by the guests, etc., will make you feel that you have entered a real sense of the "Kingdom of Consumption" - still described above. -Still the aforementioned "three sexes" cause and effect relationship, so that our hotels adhere to the market competition "rules of the game" - who will not accuse you of charging guests to the "rules of the game". No one will accuse you of charging guests to bring their own drinks "corkage fee", and 20% of the charge is 50% of the basic gross profit of the same type of alcohol. You can bring your own wine, but the hotel provides guests to enjoy the environmental costs, labor costs, service costs and their potential demand for the benefit of the "corkage fee" and other reasonable ways to get. The guests ultimately choose whether or not to "bring their own drinks" of the first consideration only with taste, interest, hobbies and other factors related to the sacrifice of the interests of the relevant trade-offs and money, but no macro purpose.
Sensible - although the Code advocates that "hotels may refuse to allow guests to bring their own alcohol and food into restaurants, bars, dance halls and other places to enjoy", it still agrees to embody the "Chinese Consumer Protection Act" on the "right to know". But it also agreed to reflect the application of the Chinese Consumer Protection Law on the "right to know": "However, the notice of refusal should be set up in a conspicuous place in the relevant premises". As a matter of fact, more restaurants will make the above notice obvious on the restaurant's "menu" and "drink list", but the Code still adopts this recommendation from China's consumer and legal experts, which is quite binding on the restaurant. In other words, if the restaurant does not prominently display the notice "Do not bring your own drinks", as a consumer, although you have not been able to have the opportunity to steal and drink your own drinks, but you have the opportunity to file a complaint (Consumers' Association) or prosecute (the court) the restaurant for committing the crime of "intentional right to know" by lawful, reasonable, and sensible means. The "right to know intentionally" suspected. In short, the competitive nature of the hotel market business, the hotel in the legal, reasonable, reasonable state of the normative exercise of "guests can bring their own alcohol" agreement.
Fifth, the hotel premises of the public **** sex to guide the hotel to prevent and prevent the orderly operation of the type. Because the hotel is different from the factory, is a large public operation of the building. Since the government has been allowed to operate its license, it is obliged to fulfill the government entrusted (statutory or customary) business responsibility. For example, in the business scope of the restaurant business license, there will be a "liquor" business provisions, the hotel is generally in the "liquor on behalf of the sale of" the role of the business. "Guests bring their own drinks" on the "tax evasion drinks" suspicion, so the hotel additional "corkage service fee" behind, in fact, is also for the hotel is also for the consumer to make up for the "Consumption tax" this citizen is also personified enterprise tax responsibility and obligation. As a public **** place of the hotel also has a piece of its "heart disease" - if not in a public place of operation of the hotel, the development of a hotel and guests should comply with the "commandments ", but" a effect of ten, ten effect of a hundred "of negative consumer behavior spread, I am afraid that the hotel is difficult to bear. A few years ago, once the red-hot so-called "guests own pricing" eating method is now not already no trace? Because the hotel premises of the public ****, so as part of the public **** premises of the hotel guests consumption behavior, will bring certain judgments to the hotel: acceptance or opposition - so there is a "hotel can refuse to guests to bring their own drinks ... ..." said, the original intention or public **** place sex "love house and Wu" effect - if "one passes ten, ten passes a hundred Which also has about the hotel guests refuse to bring their own alcohol exposition. I completely harsh with the author's point of view, that is, "why the hotel can refuse guests to bring their own alcohol," the four reasons, draw on it, can be regarded as a full argument for the views of this article (only quoted its "why the hotel can refuse guests to bring their own alcohol" point of view)
1, this is the international hotel industry prevailing international practice;
2, the enterprise has the right to operate autonomy;
3, the comprehensive cost of tourist hotels is larger;
4, the hotel is responsible for the food hygiene and safety of dining guests.
We can be completely logical to peep from the argumentation and reasoning part of the above views (see the article). But still let us have some love to look at this article - to the five basic attributes of modern hotels to comment on the quality of "why the hotel can refuse guests to bring their own alcohol" logical reasoning and deduction of the other side of the coin. -Why do guests bring alcohol into a restaurant? Simply put, guests like (here for the time being to "like" a word to the cons, right) to bring their own alcohol to the hotel consumption, in fact, essentially reflects the local community (small to a city, large to a country), the local consumers of a kind of consumer values, or a refraction of the values of life. This reminds us of an interesting phenomenon: although some nationals with a certain spending power in the decoration of the new home, every time like (also "like") in the limited living space to create a "small bar" world, but the final result is not always a "superfluous". However, the end result is always a "superfluous decoration"? Thirst for wine is still not cultivated; the atmosphere of the home bar will not be created.