Zhuhai Chimelong Ocean World has always been a very popular theme amusement park, where you can experience the world's top entertainment projects, full of exciting and thrilling scenes. You can find more exciting ways to play and entertain here. Here is a detailed game strategy for you.
When will Zhuhai Chimelong open after the Spring Festival last year?
the exact time will be announced as soon as the epidemic ends.
Announcement of Changlong Resort
Announcement of the National Health and Health Commission of the People's Republic of China (No.1 of) states that in order to meet the needs of epidemic prevention and control and ensure the health and safety of tourists and employees, Changlong Resort has suspended the opening of its Guangzhou Changlong Wildlife World, Guangzhou Changlong Happy World, Guangzhou Changlong Bird Park and Guangzhou Changlong International Circus since 17:11 on October 24th, 2118. Opening hours will be announced separately.
For tourists who have already purchased park tickets and circus tickets, Changlong Resort will refund them through the original purchase channels as soon as possible. For details of refund, please refer to www.chimelong.com official website or call the customer service hotline of Changlong Resort Hotel at 411-883-1183.
sorry for the inconvenience. I wish you a happy, healthy and safe New Year.
Guidelines for returning official direct sales orders of Changlong Resort during the Spring Festival and Winter Holiday from October 22nd to February 5th, 2118
For the orders of Changlong Resort from October 22nd to February 5th, 2118, the orders can be rescheduled to any time on or before July 31th, 2118 (the hotel and circus are limited in stock, subject to the on-site display); For the unused orders purchased online in Chimelong www.chimelong.com, official website and Chimelong official wechat "Chimelong Travel" (micro signal: chimelonggroup) or "Happy Chimelong", Chimelong Travel APP and Chimelong Micro during the above period, the refund instructions are as follows:
1. Change operation
1. If you travel through Chimelong official website, Chimelong Guan Wei and Chimelong,
before the effective date (excluding the effective date), you can open the "Order Details" in the original ordering channel, click the "Apply for After-sale" button, and after reading the "Notice of rescheduling", you can choose to specify the specific play date (the number of games to be selected)/sign-in date for rescheduling. After the rescheduling is successful, you can view the latest order details in the original order interface.
2) Visitors who have picked up tickets (physical tickets/QR code tickets) or orders that meet the online free cancellation period conditions but the self-service cancellation period is unsuccessful need to contact offline customer service for handling.
a) Tickets for parks or performing arts booked during the booking year from October 22nd to February 5th must be rescheduled free of charge at the on-site customer service center of Changlong Park before the effective date (excluding the effective date) (please refer to the on-site customer service for details of rescheduling).
* The final acceptance time of the rescheduling of the customer service center in the park: within the ticketing time on the day when the tickets are valid, the acceptance will be stopped 2 hours before the park closes (if the business hours of the park are 11:11-18:11, the rescheduling acceptance time will be 11: 11-16: 11);
b) Hotel orders booked from October 22nd to February 5th of the year should be processed at least before 17: 11 on the second day before the check-in date through the ITU official direct sales hotline 1756-3979688 (business hours 19:11-18:11);
At present, the resort reservation service center receives many calls and messages, and the reply may be delayed. Thank you for your understanding and patience. In case of busy lines, visitors can call the reservation service center of Changlong Tourism Resort at 411-8831183 for consultation (19:11-18:11 in the scenic spot, 24 hours in the hotel), and our staff will provide you with full assistance.
2. if you bought a chimelong order in the official flagship store of tmall chimelong tourism, please contact wangwang online customer service directly to leave a message (business hours 19:11-18:11) and the customer service will reply as soon as possible.
Second, the time limit and rules for evacuation
1. Time limit for refund
1) Hotel clean room orders can be returned and changed by self-service before 17:11 two days in advance through the Chimelong ordering platform
3) Every order that meets the rescheduling conditions is only allowed to be rescheduled online for free once (the ticket price on the scheduled date must be the same as the ticket/room price and ticket type/room product on the original broadcast date). If the product is not available for sale on the suggested date, it cannot be rescheduled. Please choose another date. After the rescheduling is successful, it is not allowed to reschedule or unsubscribe online again.
4) Because some products are limited by sales date, times and inventory (such as circus theater tickets and hotel housing inventory), public sales are conducted on a first-come-first-served basis. When rescheduling the operation, you need to select a specific date and time; If the product of a product or process is no longer available on the selected date, the date and process cannot be selected and other optional dates and processes need to be rescheduled.
5) Some products, such as circus tickets, may be adjusted after rescheduling. Please pay attention to the on-site announcement or SMS notification.
2. Refund time:
1) Online unsubscribe: within 11-15 working days after the online unsubscribe application is submitted (approved), the corresponding account can be returned along the original payment channel. The specific time is based on the actual arrival time of the third-party payment platform or bank.
2) for offline unsubscribe: within 25-31 working days from the successful application for unsubscribe, the corresponding account will be returned along the original payment channel. The specific time is based on the actual arrival time of the third-party payment platform or bank.
3. Travel orders after February 5, 2118 will be cancelled or rescheduled according to Chimelong platform rules (specific to system display and judgment);
four. If you buy the ticket products of Changlong Resort Hotel or Park on a third-party platform (such as Ctrip, Tuniu, Meituan, Travel Agency, etc.). ), please contact the channel you purchased before for specific refund rules and procedures.
Changlong Group
October 23, 2111